topic Seller's being restricted on message system. in Selling

Seller's being restricted on message system.

onlinecoinslismore — Mon, 03 Feb 2014 20:37:01 GMT

This is a frustrated comment more than a question but Ebay's policy of not allowing sellers to post email addresses in messages is so dictative and flawed.

We cant reply to users who have a " . " in the user name and we often get people requesting it so they can maybe pay extra for express post after they have already made a sale.

And they get mystified when they can send them to us, but not us to them.

Re: Seller's being restricted on message system.

zeroninetyone091 — Mon, 03 Feb 2014 20:50:49 GMT

What a very interesting point and something I was not aware of.

Thanks for drawing attention to this issue.

Re: Seller's being restricted on message system.

clarry100 — Mon, 03 Feb 2014 21:06:49 GMT

If they have already paid you using PayPal then you have have their payment details (PayPal email address) and you can easily send them another invoice thru PayPal for the additional express mail component.

Re: Seller's being restricted on message system.

onlinecoinslismore — Mon, 03 Feb 2014 22:09:14 GMT

Yeah, I know that but there is an extra PP charge for that and I pass it on. Where as if they "send money" the buyer does not have to pay the 30c.

Re: Seller's being restricted on message system.

phorum_junkie* — Mon, 03 Feb 2014 23:01:30 GMT

Once a buyer has purchased from you have their personal email address so what is to stop you using that and emailng them direct? If a buyer has already paid and wants to change the postage to a higher value service the correct thing to do is refund their payent and re invoice with the new charge.