topic Re: Click and Send Down Again! in Selling

Click and Send Down Again!

no_tv*10 — Wed, 31 Oct 2012 20:31:16 GMT

Click and send is driving me insane this week! Wake up to post parcels and its down again. Might be time to re think how I post. So frustrating!

Re: Click and Send Down Again!

thecatspjs — Wed, 31 Oct 2012 21:47:57 GMT

Its been down for quite a while now, I went to process parcels last night and it was down then. 😞

Re: Click and Send Down Again!

boomct — Wed, 31 Oct 2012 23:46:09 GMT

Yes, it's down because of yet ANOTHER security breach:

http://www.heraldsun.com.au/technology/australia-post-hit-by-security-breach-again/story-fn5izo02-1226507720654

My favourite part of the article is the bit where it says that " the company did not believe people were smart enough to discover a flaw on its Click & Send service that was putting customers' privacy at risk."

How complimentary.

This latest screw up makes me more and more disgruntled. These things are so easily prevented with good IT security. But I guess we don't deserve that . . . .

Re: Click and Send Down Again!

daylie*performance — Wed, 31 Oct 2012 23:49:13 GMT

Hope they get it fixed sometime today, hate to dissapoint customers and breech our 1 day postage terms. 😮

Re: Click and Send Down Again!

flashback_deals — Thu, 01 Nov 2012 00:16:32 GMT

I havent had to use it much lately, but might be worth charging the prices for the other AP satchels just to cover ourselves in times like this. I am thinking about it

I was ondering wy Click & Send wasnt working before as it is my homepage on Firefox - I thought my connection was playing up!

Re: Click and Send Down Again!

Anonymous — Thu, 01 Nov 2012 01:50:38 GMT

Hang on...isn't this the SAME problem that they supposedly ALREADY fixed ????

Re: Click and Send Down Again!

Anonymous — Thu, 01 Nov 2012 01:52:22 GMT

To compound this problem, the PayPal site

keeps reporting

Server is too busy

Re: Click and Send Down Again!

zigzagdot — Thu, 01 Nov 2012 02:39:01 GMT

Yeah it's been going on the whole week and they think telling you to go to the nearest Aus Post Shop solves the problem, the reason I use Click and Send is because the nearest Aus Post Shop is miles away!

Re: Click and Send Down Again!

kayedonproducts — Thu, 01 Nov 2012 03:10:03 GMT

Drats!!!! I thought you may be able to as least get into the site as wanted to check something. :_|

That's so bad, admitting they knew of a flaw - obvously their programmers are not doing their job properly.

Re: Click and Send Down Again!

Anonymous — Thu, 01 Nov 2012 03:25:51 GMT

Going to a post office is not an option for me.

We just had a sale and just can't afford the extra cost compared to Click & Send. Even a zero tracking no 'proof of sending' prepaid satchel costs too much more.

Re: Click and Send Down Again!

cathy1971 — Thu, 01 Nov 2012 03:35:24 GMT

I just tried to log on and do my C & S. Hoopefully they get it fixed soon as i don't like keeping my customers waiting.

It is very frustrating though.

Cathy

Re: Click and Send Down Again!

7321sam — Thu, 01 Nov 2012 03:37:00 GMT

Here we go again – another glitch in the system. No customer service, no advice from ebay.

But you can rest assured ebay will be the first to contact you if you are not posting promptly and updating your buyers.

Re: Click and Send Down Again!

minimikimusic — Thu, 01 Nov 2012 03:50:01 GMT

This is an absolute joke! Can't believe that they don't have some sort of backup system. They should make postage cheaper for a week to compensate us for having to now post things via regular parcel and having to register them!

Re: Click and Send Down Again!

thecatspjs — Thu, 01 Nov 2012 04:04:45 GMT

grrrrrr

and .... the new version of the system has more than security flaws - that are yet to be rectified, despite click and send staff indicating that they are being "worked on" including - no automatic importing of buyer email into relevant box, so that standard message can be easily sent when processing and no automatic importing of product code, based on last code used - both were great features of the old system :_|

Re: Click and Send Down Again!

officer8479 — Thu, 01 Nov 2012 05:07:57 GMT

It will be down for the rest of the day and possibly longer, grrrrr.

Re: Click and Send Down Again!

patchoo78 — Thu, 01 Nov 2012 05:19:12 GMT

From Australia Post

Hi everyone

We really appreciate your patience during this frustrating time, and we completely understand that this has affected you and your customers today. We have just had an update on the Click & Send matter.

Australia Post would like to reassure our Click and Send customers that their financial (payment) details are not held in the Click and Send system so these details have not been affected.

We anticipate that the site will be suspended for the remainder of the day and potentially longer as we work to rectify these data issues. We will keep customers informed as we progress.

We recognise that most customers will need to continue to send parcels during this time and ask that you visit your local Post Office, Business Centre or Business Hub where you can access our broad range of parcel services.

We apologise for any inconvenience.

Re: Click and Send Down Again!

cq_tech — Thu, 01 Nov 2012 13:59:09 GMT

We apologise for any inconvenience...

...but not to the point of reimbursing our valued clients who are now heavily out of pocket through no fault of their own.

Nice one, AP. The higher your prices become, the more your service deteriorates. How uniquely Australian of you. 😐

Re: Click and Send Down Again!

extra-keen — Thu, 01 Nov 2012 19:25:47 GMT

Yes and it is still down!!!X-(

We should be re-imbursed our losses. Perhaps AP think we charge enough to cover this added cost, but we don't. And I for one will be fairly at a loss financially.

Very wrong of them not to offer some form of re-imbursement for lost revenue due to their issues.

Re: Click and Send Down Again!

judyztreasurez — Thu, 01 Nov 2012 22:59:44 GMT

And it is still down. Not happy!! X-(

Re: Click and Send Down Again!

mad_mini_guitar_shop — Thu, 01 Nov 2012 23:02:47 GMT

Australia Post should offer the same service at the same rates IN store when the site goes down. It's only fair.