topic Re: Slow payers in Selling

Slow payers

dick106 — Wed, 12 Feb 2014 23:43:37 GMT

Morning,

Can I prevent previous buyers from bidding on future sales because of earlier slow paying practises? If so, how do I do it?

Thanks

Dick106

Re: Slow payers

digital*ghost — Thu, 13 Feb 2014 02:52:05 GMT

Yes, you need to add their member ID to your blocked bidder list - the easiest way to access it is via the site map, or by bookmarking the link: http://offer.ebay.com.au/ws/eBayISAPI.dll?BidderBlockLogin

Re: Slow payers

bsal6160 — Thu, 13 Feb 2014 11:38:23 GMT

your going to block them because they were slow in paying? what next? blocking previous buyers if they didnt pay instantly?

Re: Slow payers

tonalidesigns — Thu, 13 Feb 2014 23:09:50 GMT

I prefer slow paying buyers to no buyers!

We generally send a reminder (or two) before we start the NPB process ... have found that sending reminders results in a better rate of concluded sales than heading straight to the eBay dispute process.

The buyer has already shown some interest ... at the end of the day getting them to pay is the preferable outcome.

Re: Slow payers

diecastcarsvicki — Fri, 14 Feb 2014 02:14:58 GMT

ill take a slow payer any day over a non payer.

sometimes being a understanding seller will pay bigger rewards than blocking buyers for taking a day or so longer to pay than normal as they could possibly be repeat buyers for you.

Re: Slow payers

haolove13 — Fri, 14 Feb 2014 02:41:14 GMT

Blocking non paying or slow paying bidders is the only way to survive nowadays.

My activity log currently shows three blocked bidders because of previous problems with payment (or non payment)

Up to ten percent of sales are happening with non paying bidders so yes the seller is entitled to eliminate a big waste of time and money.

I had a slow payer on a 200 dollar phone. It took more than a month to sort out the baloney and now the phone remains unsold, because in the end there was no payment at all.

. It would have made a perfect Xmas present with the extras it had but now I have to wait till next Xmas.

Re: Slow payers

haolove13 — Fri, 14 Feb 2014 02:44:42 GMT

I prefer slow paying buyers to no buyers!

Well most of my non paying customers are the ones who have not paid within four days.
If you use buy it now and you do not have funds available then why buy it now?
Or at least ask the seller if it is possible to pay next Thursday or whenever.

To buy and then go silent is really quite rude.
Ebay take their fees regardless of when the item is paid for so that can impact on a sellers cashflow as well

Re: Slow payers

digital*ghost — Fri, 14 Feb 2014 04:08:27 GMT

Any buyer that I have to open a UPI dispute for goes on my BBL right before I open it - some will pay after that, but only once or twice have I removed their name from the list afterwards, and it was only due to their communication post-dispute.

Re: Slow payers

michellebartley — Fri, 14 Feb 2014 06:28:53 GMT

Yes I admit I sometimesI cant pay a seller immediately but I always tell them via email what day I will be paying them. And you know I have never come across any who didnt mind one bit that payment would be delayed. Always best to be upfront about it.

Re: Slow payers

davewil1964 — Fri, 14 Feb 2014 07:08:05 GMT

I had a slow payer on a 200 dollar phone. It took more than a month to sort out the baloney and now the phone remains unsold, because in the end there was no payment at all.

That was a non-payer, not a slow payer.

Re: Slow payers

dick106 — Fri, 21 Feb 2014 05:35:59 GMT

I'm not suggesting immediate payment but I'm not prepared to chase people for monies owed. If they can't be bothered paying within three working days, I don't want them as clients.

Re: Slow payers

5kazam — Fri, 21 Feb 2014 08:05:05 GMT

I appreciate that this is a 'resolved issue'.

However, sometimes personal issues/problems can get in the way of paying for something that suddenly is not on the priority list.

I understand there are some pretty scammy people out there, but not all slow payers are dodgy.

I've just had a 'slow payer' who had 'issues with kids and life in general'. Without telling me her personal life/story (not my business) who can say whether a serious situation arose, and paying for her eBay purchase was the last thing on her mind.

I can understand and accept that.

The account has now been paid with probably an 'oh! s...t!!'

Re: Slow payers

scovacs01 — Sat, 22 Feb 2014 04:59:46 GMT

Perhaps you would prefer no clients at all,with an attitude like that!

I agree with everyone else who says they would prefer to have a slow payer then no payment at all.

Re: Slow payers

medalsbadgespatches — Sat, 22 Feb 2014 05:11:56 GMT

I have noticed lately a number of buyers who dont pay until I open a Unpaid Item Dispute after 7 days. Im happy to allow a few days for payment but 7days? Its asking a bit much of a seller to wait a week.

Re: Slow payers

ajarnjenny — Sat, 22 Feb 2014 05:18:07 GMT

I really don't even mind (too much) if they do that. What I mind is that they then get pee'ed off about getting a UPI.

Re: Slow payers

medalsbadgespatches — Sun, 23 Feb 2014 02:41:36 GMT

Sellers who are scared of using the UPI process are what is making it easier for slow payers to continue. If every seller used Ebay UPI guidelines then slow buyers would be prompted for a better payment time ( which can happily be a few days - 7 days is too long)

Imagine the hue and cry if sellers didnt post after 7 days of receiving payment?

As an aside, how about a buyer rating based on their average time to pay? available to sellers? It would show all trading parties who they are dealing with . Exactly as feedback does for potential buyers.

Re: Slow payers

masterfuleve — Sat, 01 Mar 2014 07:50:24 GMT

Hi there,

I've just seen this thread. I was on here looking for advice on how long you should give a buyer to pay. I sold something the other day - I sent an invoice the next day and then the following day I sent a message telling the buyer that as I live out of town - I cannot get to the po each day to post parcels and therefore they had missed the post for last week.

I finally got a response back saying they had only just seen it and had been called to a family emergency and would pay next week. This is the second time I have had a 'family emergency' excuse - now it may be genuine - but in the same time they replied they could have paid via Paypal - it was only $20!

So do you usually state on your ad the number of days a buyer has to pay. Is it legal then to cancel the transaction and relist if no payment after the stated no. of days?

Thanks!

Re: Slow payers

putney32 — Sat, 01 Mar 2014 08:53:29 GMT

@masterfuleve wrote:
Hi there,

I've just seen this thread. --------

So do you usually state on your ad the number of days a buyer has to pay.

NO because ebay allows 4 days before a dispute can be opened, and ebay sends a reminder on day 2... thats enough
Is it legal then to cancel the transaction and relist if no payment after the stated no. of days?

NO you cannot just cancel, you need to open/close the dispute (4+4days), that'll get your fvf back from ebay and you can then relist.
for a cancellation to take place the buyer must agree, thats called a Mutual Cancellation.

Thanks!

Re: Slow payers

stormness_1 — Sun, 02 Mar 2014 02:22:15 GMT

Echoing the "I'd rather have slow payers than no payment at all" sentiment mostly reflected here. What I can't stand is messages like the one I got last week asking when I'd be shipping their item, and could they have feedback, please?, when their payment took several days and me sending them an invoice, and all other items sold that week had been shipped already - I had to make a trip just for them.

Re: Slow payers

thecatspjs — Sun, 02 Mar 2014 04:12:32 GMT

@masterfuleve wrote:
Hi there,

So do you usually state on your ad the number of days a buyer has to pay. Is it legal then to cancel the transaction and relist if no payment after the stated no. of days?

Thanks!

IMO it is always best to state in your listing the number of days you allow for payment.

eBay provide 4 days for payment before you can open a non-payment dispute, however different sellers offer different terms, and I think it is best to be clear about payment policy upfront to people wishing to buy from you.

You can make it explicit in your terms and conditions that the sales contract will be considered cancelled if payment is not received within a certain timeframe and that the item will be relisted, however there are no supporting eBay policies or processes to make this straightforward and easy.

Not withstanding that IMO 4 additional days to make payment it is far too long for a non-payer that has already reneged on their commitment to make payment according to your, or eBays terms, it is just simpler to follow the eBay non-payment dispute payment process that gives a buyer 8 days in total to make payment and relist after a dispute is closed.