topic Re: Negative feedback dilemma in Selling

Negative feedback dilemma

expressautomall — Fri, 02 Nov 2012 06:46:44 GMT

I would like to ask for advice on this one. A buyer left me negative feedback after a month claiming the product was damaged. She didn't contact me at all. I respond by offering her a full refund. She then responded by saying she will remove her negative feedback if I give her the refund which I then did. Now she is still not removing the feedback! Are people really that bad? Seems that way. Any advice?

Re: Negative feedback dilemma

***super_nova*** — Fri, 02 Nov 2012 06:52:51 GMT

Have you asked her to send photo of the damage and checked if she has left NEGs to other sellers or has revised FBs for them?

Do you have the message where she told you she will remove the NEG? You could try to call eBay and ask for the FB to be removed as you have refunded. Hope you did refund from PP by hitting the refund button.

Re: Negative feedback dilemma

***super_nova*** — Fri, 02 Nov 2012 06:56:51 GMT

OMG!!!!!!!!!! You should have looked at her FB left to others. She obviously does this all the time. Call PP and get them look at it. Report her to eBay.

But firts contact her and tell her that you know she does this repeatedly and unless she repays you, you will be handing this info to the police. What she is doing is obviously scam on huge scale.

Re: Negative feedback dilemma

mattlikestobuy — Fri, 02 Nov 2012 06:59:56 GMT

Judging from feedback she has left others it looks like a common occurance and should be reported.

Re: Negative feedback dilemma

digital*ghost — Fri, 02 Nov 2012 07:01:47 GMT

OMG 😮

I rarely do this, but your buyer is going straight on my Blocked Buyer List - there's so much red in their feedback left, and there's not enough green to make it look remotely Christmas-y.

I repeat, 😮

Serial negger - whether or not they use it as leverage to get refunds etc is obviously not for certain, but that percentage of bad transactions is just not....right.

Re: Negative feedback dilemma

twyngwyn — Fri, 02 Nov 2012 07:02:27 GMT

on my list, too :_|

Re: Negative feedback dilemma

*sparklz* — Fri, 02 Nov 2012 07:03:05 GMT

Wowsers do as nova has said.

Re: Negative feedback dilemma

***super_nova*** — Fri, 02 Nov 2012 07:10:32 GMT

reported & blocked

Re: Negative feedback dilemma

*mrgrizz* — Fri, 02 Nov 2012 07:10:58 GMT

that was a excellent read.

maybe she would learn and stop buying cheap crap from china with free postage:^O

Re: Negative feedback dilemma

expressautomall — Fri, 02 Nov 2012 07:37:56 GMT

Thank you so much for your reply. I looked at the FB she left for sellers. I have the emails she has send me saying she will remove the feedback if she gets a refund. Sounds like she has her own little business going. Hope not for too long. I have opened a case at PP. Let see what happens.

Re: Negative feedback dilemma

digital*ghost — Fri, 02 Nov 2012 07:49:02 GMT

You should report them to eBay for feedback abuse; if they have (as it appears) done the same thing to other sellers, hopefully they'll be willing to report as well (the more reports, the better) - eBay can and do act on the reports, sometimes removing all negs that the member has left.

Re: Negative feedback dilemma

foxette-in-sox — Fri, 02 Nov 2012 08:08:09 GMT

Just playing devils advocate here BUT if sellers have OFFERED her refunds then its not feedback extortion & I'm even wondering if it qualifies as feedback abuse under ebay guidelines.

However,IF she has said the exact same thing as she's said to you

I respond by offering her a full refund. She then responded by saying she will remove her negative feedback if I give her the refund which I then did

THEN you need to contact ALL of the sellers & hope they will join forces with you so to speak & email Trust & Safety.Good luck with any asian sellers though as they may not understand or particularly care.

Re: Negative feedback dilemma

more-champagne — Fri, 02 Nov 2012 10:32:53 GMT

Blackmail, have copped that one before, call ebay.

Re: Negative feedback dilemma

extra-keen — Fri, 02 Nov 2012 11:22:11 GMT

On my BBL too. this is a buyer who ebay should definitely ban and make sure there are no new ID's opened.

Thanks for letting us know! and good luck, hope you get this one removed.

Re: Negative feedback dilemma

t0psales — Fri, 02 Nov 2012 11:39:24 GMT

OMFG, worst feedback scammer I have ever seen..

Re: Negative feedback dilemma

thecatspjs — Fri, 02 Nov 2012 12:30:30 GMT

Blocked & Reported X-(

Re: Negative feedback dilemma

kopenhagen5 — Fri, 02 Nov 2012 12:39:30 GMT

On my BBL and worst one I've seen. X-(

Re: Negative feedback dilemma

dylan11235813 — Fri, 02 Nov 2012 12:45:12 GMT

if they look anything like the avatar that topsales has I would run for the hills. On a side note try calling them on the paypal phone number they provided, if it is incorrect then you can get everything removed and it is on paypals head.

Re: Negative feedback dilemma

davewil1964 — Fri, 02 Nov 2012 13:02:38 GMT

BBL

Re: Negative feedback dilemma

***super_nova*** — Fri, 02 Nov 2012 21:17:38 GMT

I hope I am wrong, but something about this FB giver is very familiar to me. I have a feeling another seller came here few weeks ago, and I have also reported this buyer then, so why is she still doing the same? Maybe it needs few more reports?