topic Re: PAYPAL DISPUTE - URGENT HELP PLEASE in Selling

PAYPAL DISPUTE - URGENT HELP PLEASE

rubeazbargains — Sun, 23 Feb 2014 21:57:47 GMT

I sold a doll to a buyer in Italy - REGISTERED POST 24 JANUARY 2014. The buyer lodged an ITEM NOT RECEIVED against me.

The buyer refused to pay $30 (customs fee?) so Milan P O will not deliver it.

PAYPAL HAS RULED IN HER FAVOUR BECAUSE THERE IS NO TRACKING NUMBER.

AUSTRALIA POST HAVE INVESTIGATED THIS FOR ME AND SAID THAT THE PARCEL ARRIVED IN MILAN 1ST FEBRUARY.

I HAVE SENT PAYPAL ALL THE INFO EG. REGISTERED DOC AND EXPLAINED MY CIRCUMSTANCES.

DOES ANYONE THINK THIS IS FAIR THAT THIS EBAYER IS ALLOWED TO BREAK THE CONTRACT??? I AM SO VERY UPSET.

THANKS EVERYONE

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

diecastcarsvicki — Sun, 23 Feb 2014 22:05:08 GMT

ring pay pal ask to speak to supervisor

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

rubeazbargains — Sun, 23 Feb 2014 22:10:20 GMT

THANKYOU

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

harley_babes_hoard — Sun, 23 Feb 2014 22:16:06 GMT

In australia don't we only have to prove that the item was sent. Not that is has been delived?

This from paypal australia.

What is "proof of shipment" and what forms of "proof of shipment" does PayPal accept?

For the purposes of the Seller Protection, acceptable "Proof of Shipment" means any one of the following:

A faxed copy of the shipping receipt that includes the buyer's delivery address. You can get this from Australia Post's Registered Post and Australia Post's Registered Post International, or

A shipping code that PayPal can use online to view the shipping status and the buyer's delivery address. You can get this from TNT, DHL, FedEx, and other carriers, or

A receipt issued by the carrier that is signed by the recipient acknowledging delivery.

https://www.paypal.com/au/webapps/mpp/security/sell-shippingrecommendations

Remind them of their own policies.

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

rubeazbargains — Mon, 24 Feb 2014 00:44:59 GMT

THANKYOU SOOOOOOOOO MUCH. HELPS QUITE ALOT. WILL LET YOU KNOW THE OUTCOME. I WILL NEVER POST TO ITALY AGAIN.

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

davewil1964 — Mon, 24 Feb 2014 06:47:21 GMT

Italy is close to Nigeria, successful sale wise. It might pay to remind Paypal that the buyer refused delivery. Which is the buyer's issue, not yours, as customs duties are payable by the receiver. You might also like to turn your CAPS LOCK off.

Harley, if the buyer went through a site that uses eBay protection, then the proof has to be of delivery, not postage

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

rubeazbargains — Mon, 24 Feb 2014 08:21:29 GMT

Thankyou Davewil1964

Paypal are having another look at it, but because I sent the parcel Registered Post means that the buyer has not actually received it. The reason being she refuses to pay the $30 customs upon delivery. Australia Post investigated the Registered Parcel and it arrived in Milan February 1st 2014.

PayPal also said I shoujld have let the buyer know about the customs/charges in Italy. I live in Australia (what the?) how should I know. I'm not an expert ebayer, just trying to be fair. I didn't need to Register the parcel but did it so I would know it was delivered safely.

If I had used tracking it probably would have been ruled in my favor.

Thanks everyone for the input. Will let you all know the outcome, just in case someone else falls into this situation.

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

davewil1964 — Mon, 24 Feb 2014 09:37:35 GMT

it is an explicit condition of eBay membership that the buyer is responsible for any customs charges/duties. It is not your responsibility to find out what they are, much less to advise the buyer. That is their job.

I would be ringing Paypal and asking to talk to a supervisor, pointing out the conditions that apply to Australia, and even eBay. If still no joy, I would be mentioning to the said supervisor that I would be putting in a complaint to the Financial Ombudsman Service about their unconscionable conduct if the funds aren't returned to my account within 24 hours.

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

bsal6160 — Mon, 24 Feb 2014 09:38:13 GMT

Hayley, I think they would rule on point 3 you made, seen as though it was sent registered post so proof of delivery would be required even in Australia.

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

davewil1964 — Mon, 24 Feb 2014 09:42:02 GMT

Nope. The minimum proof required is proof of sending to the buyer's postcode. Registered or not, POD isn't (and can't be) a requirement in Australia.

Italy, however, depends on the rules of the site they were logged into when they purchased.

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

bsal6160 — Mon, 24 Feb 2014 09:42:31 GMT

And a $30 customs fee for a Barbie doll? I would be refusing to pay it as well.

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

bsal6160 — Mon, 24 Feb 2014 09:50:54 GMT

But Dave if it was sent with a required signature on delivery then even in Australia they would rule you must have that signature or it would be a INR and nothing the seller could do as that was the way the postage had been paid for. The seller may argue your point about Proof Of Postage but the buyer could also argue that they paid for a Proof of Delivery by having to sign on delivery.

Still this doesnt help the OP. As people have said it may be that the site they bought off required Proof of Delivery and personnally I think ebay should also make that rule here in Australia. Think of how many INR claims that would stop.

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

tstore — Mon, 24 Feb 2014 10:01:35 GMT

Bsal, you do not need signature on delivery to win a PayPal dispute (seller). You saying that if a buyer refuses delivery (no signature obviously) that the buyer would win the case? All you need is proof of lodgement just as Dave mentioned.

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

bsal6160 — Mon, 24 Feb 2014 10:08:17 GMT

We get into a grey area here. Now it gets down to a he said she said thing unless AP get something from the buyer saying they have refused delivery. Its still buyers word against AP unless a signature is produced.

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

putney32 — Mon, 24 Feb 2014 10:56:49 GMT

@bsal6160 wrote:
And a $30 customs fee for a Barbie doll? I would be refusing to pay it as well.

bsal.... the GST equivalent in Italy is probably 27% (it is in many EU countries for imports from non-EU countries), and the parcel was declared at $100.... so with the customs handling fee that'd be right for most EU countries.

they dont have a $1,000 GST free threshold like we do in Australia. !!!

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

davewil1964 — Mon, 24 Feb 2014 11:34:16 GMT

@bsal6160 wrote:
We get into a grey area here. Now it gets down to a he said she said thing unless AP get something from the buyer saying they have refused delivery. Its still buyers word against AP unless a signature is produced.

Nothing grey about it at all in Australia, which is a scenario you brought up.

And the Milan PO has said the buyer refused delivery, so not too much he said, she said there. An impartial third party I consider.

Please try to ascertain some facts.

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

colic2bullsgirlore — Mon, 24 Feb 2014 19:33:45 GMT

Although the site does not work for all countries delivery pPostal service

......try tracking your AP registered post number on this site.

I have found the best way to use this site is to manually select the destination country but let the program autoselect the carrier. (rather than selecting AP as the carrier the program selected JP)

If it shows tracking to the Italian Post office then you can prove that the item is awaiting collection by the recipient and gives you another layer of evidenece that is available online.

http://www.trackitonline.ru/

If you click on the community spirit thread URL below and try tracking the International registered post number on the AP tracking site I quoted in my post you will get no results but then if you try it on the "track it online" site you can see the resultant tracking has been gleaned from the destination countries site.

As an aside for some countries you can even track the customs declaration number ie CN ********* from the little green and white customs forms that need to be filled in and attached to items under $500 in value.

(You need to manually record that number as you do not get a copy of the CN customs form as you do with the

registered post forms and in this particular case the Int. reg post form is also the custom declaration)

http://community.ebay.com.au/t5/Selling/awesome-tracking-site-for-tracking-registered-post/m-p/1008435/highlight/true#M49365

You won't get AP giving you this info becasue it only highlights their service is ofeten trackable although they do not offer it on their tracking site

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

colic2bullsgirlore — Mon, 24 Feb 2014 19:49:49 GMT

tracking for AP int Reg post number rq045496369au below. Hope that helps your claim. The item was delivered on the

24th FEB cheers Dave

Date Zipcode Location Event Weight Additional

01.02.2014 00:00	Csi Milano Linate	Arrival at international place of exchange
24.02.2014 00:00	Sr Lentini Csd	Item delivered.
24.02.2014 00:00		consegnato al destinatario
01.02.2014 00:00	Centri Postali	in lavorazione
01.02.2014 00:00	Centro Postale	accettato dal centro postale

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

rubeazbargains — Mon, 24 Feb 2014 19:50:45 GMT

GOOD NEWS - Pay Pal has accepted my appeal, but I will not be posting overseas again. Not worth the hassle. Thanks to everyone for their support and input into this matter. Regards

Re: PAYPAL DISPUTE - URGENT HELP PLEASE

rubeazbargains — Mon, 24 Feb 2014 19:55:31 GMT

You're a star - thanks again