topic Re: paypal dispute in Selling

paypal dispute

sundaylads — Tue, 04 Mar 2014 14:28:56 GMT

Hello, does any one know, how long does it take for paypal to resolve a dispute after escalating to a claim? I'm the one that escalated to a claim because I want to resolve it asap. Was that a bad move? should I wait till buyer escalated?

I have a proof of postage and message from buyer (in ebay message) that buyer happy to go ahead with transaction.

item08300275270095, buyer said buy it because thought for 2 adult tickets , but iI am seliing only for 1adult and 1 child and BIN for less than face value.

Any help please, thanks

Re: paypal dispute

lyndal1838 — Tue, 04 Mar 2014 14:44:38 GMT

It makes no difference who escalates the dispute....paypal allows the other party 10 days to respond before going to the next step.

If the other party does not respond then the dispute will close in your favour. If they respond then it is game on and you are given the opportunity to respond again.

If they respond in less than the 10 days you can try ringing paypal and ask for a resolution if time is of the essence but there is no guarantee that they will oblige. I have had disputes drag on for 3+ weeks.

Re: paypal dispute

sundaylads — Tue, 04 Mar 2014 14:54:00 GMT

but the tixs for Sunday 16, is there anyway paypal speed up and resolve it faster or if anyone know if paypal have done speed up the process?

Re: paypal dispute

cq_tech — Tue, 04 Mar 2014 15:00:56 GMT

There's no guarantee that this will help, but it wouldn't do any harm to ring Paypal and let them know that because of the imminent performance date, the dispute's outcome is time-critical.

Re: paypal dispute

lyndal1838 — Tue, 04 Mar 2014 15:02:14 GMT

If the buyer has opened a Not As Described dispute it makes no difference if you have proof of purchase. If the tickets are not as described the buyer will have to return them to you by registered post in order to get their refund.

You could ring paypal on their Free Call number and plead your case but it is not a given that they can or will help you.

I have never gone through a dispute where time is as crucial as this, but you can but try.

Just be very nice to them...you do want them to help you and getting angry will not help matters at all.

Re: paypal dispute

lyndal1838 — Tue, 04 Mar 2014 15:03:16 GMT

Snap CQ....great minds think alike.

Re: paypal dispute

sundaylads — Tue, 04 Mar 2014 15:11:15 GMT

the dispute was regarding item no received with a note that ticket not for 2 adults. dispute open on Sunday night and I post on Monday and received by buyer on Tuesday.
So the dispute not for Item not described,
I will give paypal a nice call in the arvo, wish me luck ...
Thanks all....

Re: paypal dispute

sundaylads — Tue, 04 Mar 2014 15:14:01 GMT

Btw , Did not know if buyer started a dispute on Sunday , till my son Post it on Monday ..

Re: paypal dispute

lyndal1838 — Tue, 04 Mar 2014 15:29:39 GMT

How could the buyer open a Not Received dispute when they clearly did receive the tickets? Sorry that was a rhetorical question...they clearly did. You just need to hope that paypal does not "kindly" alter it to Not As Described.

Yes, you clearly do need to contact paypal, but at least you should not have to wait for the buyer to send the tickets back if they say they did not receive them. Good luck with it all...I would not like to be in your shoes.

Re: paypal dispute

cq_tech — Tue, 04 Mar 2014 20:57:28 GMT

@lyndal1838 wrote:
How could the buyer open a Not Received dispute when they clearly did receive the tickets? Sorry that was a rhetorical question...they clearly did. You just need to hope that paypal does not "kindly" alter it to Not As Described.

Yes, you clearly do need to contact paypal, but at least you should not have to wait for the buyer to send the tickets back if they say they did not receive them. Good luck with it all...I would not like to be in your shoes.

Lyndal, have you seen the OP's listing for the tickets yet? It's a good thing that the buyer has since admitted receiving them as they were sent via express post (presumably without tracking) so an INR may well have succeeded.

However, if they change their dispute to SNAD then they shouldn't have a leg to stand on as the listing quite clearly states that the tickets are for 1 adult & 1 child. There is absolutely no ambiguity whatsoever and the buyer has clearly misread the following, which is a direct c&p from the listing in question...

2 x 2014 Melbourne Formula 1 Ticket GA

Sunday 16 March 2014

@for 1 adult and 1 child, part of family tickets, bought @ $39.75 each + P&H

Re: paypal dispute

sundaylads — Wed, 05 Mar 2014 04:00:39 GMT

Hi ALL,

After chatting nicely with paypal, fund back to my account. Once again THANKS ALL ...!

@ cq_tech : express post with tracking

Re: paypal dispute

lyndal1838 — Wed, 05 Mar 2014 04:02:42 GMT

Good one.....justice has prevailed.

Re: paypal dispute

cq_tech — Wed, 05 Mar 2014 07:36:00 GMT

@sundaylads wrote:
Hi ALL,
After chatting nicely with paypal, fund back to my account. Once again THANKS ALL ...!

@ cq_tech : express post with tracking

That's really great news and I'm very pleased on your behalf. As Lyndal said, justice has clearly prevailed.

Just a caveat for those who aren't aware of this... express post does not normally provide sufficient proof of delivery as far as Paypal is concerned, unless it is specifically lodged with extra documentation in triplicate, as many sellers have unfortunately found to their cost.

Re: paypal dispute

harley_babes_hoard — Wed, 05 Mar 2014 21:41:47 GMT

I thought in australia you only had to prove the item was sent not actually delivered

https://www.paypal.com/au/webapps/mpp/security/sell-shippingrecommendations

Re: paypal dispute

davewil1964 — Thu, 06 Mar 2014 06:09:54 GMT

You have to prove it was sent to the specified address. Or postcode, at least.

This does not happen without cq's paperwork as express is only tracked to the distribution centre, not the door. Same as ordinary satchels or parcels.

Re: paypal dispute

harley_babes_hoard — Thu, 06 Mar 2014 19:36:53 GMT

In cq's reply she said it does qualify as sufficient proof of delivery for paypal. This is incorrect you still dont have to proove delivery.

Re: paypal dispute

cq_tech — Thu, 06 Mar 2014 20:23:14 GMT

Harley, I was quite happy to ignore your pickiness over my use of the term 'delivery' rather than 'posting' or 'lodgement' as most Australian Paypal users on ebay should be well aware by now that our required level of proof is considerably less than that which is required in other countries.

However, I do take exception to being called 'she' when I'm a male, and if you're unsure, then the intelligent thing to do in order to avoid embarrassment would be to avoid any reference to gender altogether.

BTW, as accuracy is clearly so important to you, there is only one 'o' in 'prove'. 😉

Re: paypal dispute

harley_babes_hoard — Thu, 06 Mar 2014 21:28:31 GMT

I honestly dont care whether you are male or female. the point is your information was incorrect. Oh and a spelling mistake is a lot different than incorrect proceedure.

Re: paypal dispute

lyndal1838 — Thu, 06 Mar 2014 21:39:04 GMT

harley, this whole case is a bit unusual, which is why the OP was advised to ring paypal. While the buyer opened a Not Received case, she did in fact admit to receiving the tickets but was complaining that she received 1 adult and 1 child's ticket....which is exactly what was advertised.

My concern was that paypal would change it to Not As Described...she would not have won that either as the tickets were as described. The whole point of ringing paypal was to expedite the whole claim as the tickets were for next weekend.

Re: paypal dispute

harley_babes_hoard — Thu, 06 Mar 2014 21:51:58 GMT

Yes I agree Lyndal, I just didn't want sellers reading CQ's answer thinking that they now have to prOve item delivery which is why I posted the link to requirements for Australian sellers.