topic Re: Sales Down in Australia - Increased International Sales? Server issues? in Selling

Sales Down in Australia - Increased International Sales? Server issues?

tstore — Sun, 02 Mar 2014 06:34:13 GMT

Interesting to have heard from other sellers that there have been next to no sales from 28th-1st March. Over last two days just 2 items have sold which is unheard off for us

In addition, we have had more than usual international sales to Europe. I think there is an issue with the eBay servers or have something to do with the Seller Dashboard being upgraded.

Basically eBay taps have been turned off. Interested in other seller's experiences over this weekend?

Re: Sales Down in Australia - Increased International Sales? Server issues?

davewil1964 — Sun, 02 Mar 2014 09:51:57 GMT

Average over the weekend. A bit slow the last few weeks, except for a couple of 2-day bursts.

Re: Sales Down in Australia - Increased International Sales? Server issues?

extra-keen — Sun, 02 Mar 2014 09:53:37 GMT

It has been reasonably stable for me over the last week or so including this weekend.

Re: Sales Down in Australia - Increased International Sales? Server issues?

digital*ghost — Sun, 02 Mar 2014 10:24:50 GMT

Slow-ish during the week, weekend sales slightly above average.

I've read a few articles over time re: eBay's blackouts, server rotation (including which search engines you can be found on etc), but I can't vouch for the validity of all the claims / theories, just that it makes for some interesting reading.

There is one seller I buy from on and off that I currently have to log into US eBay in order to view their items. If I visit their store via eBay AU, they have one visible listing. If I log into eBay.com they have over 2000 (and all listings are available to Oz in terms of shipping, so I have no idea why they're invisible on eBay AU).

Re: Sales Down in Australia - Increased International Sales? Server issues?

trulyspecialgoodies — Sun, 02 Mar 2014 11:56:53 GMT

Having the same problem here digi - there's a seller who I buy from fairly regularly who sells 'Worldwide' but their listings have become invisible on ebay.com.au and I have to log in to ebay.com if I want to view their items. I first noticed this a few weeks ago when they suddenly had no items at all in their store (on eBay AU) and I thought I'd try having a look on eBay USA.

Hate to imagine how many other overseas sellers this is happening to - they must be experiencing quite a downturn in sales.

Re: Sales Down in Australia - Increased International Sales? Server issues?

tstore — Sun, 02 Mar 2014 12:12:25 GMT

Since the US seller items are not showing on AU eBay, I am now paranoid that Aussie seller items on AU are not showing ... this would make sense why a few of us (PS board) complaining of the same thing

Re: Sales Down in Australia - Increased International Sales? Server issues?

clarry100 — Sun, 02 Mar 2014 12:15:22 GMT

This past week has been slow for both our stores.

Down by about 40% I'd say.

But we don't sell internationally tho.

Re: Sales Down in Australia - Increased International Sales? Server issues?

phonebite — Sun, 02 Mar 2014 12:31:12 GMT

My sales have been reduced by like more than half since 28th till now. Anyone know whats going on? Is this temporary or is this the norm? Or will it soon get to a point where it just keeps decreasing?

Re: Sales Down in Australia - Increased International Sales? Server issues?

happymerry2012 — Sun, 02 Mar 2014 13:27:55 GMT

I think I have had the worst week I have ever had in my store.

Also 95% of the sales that did happen where for the smallest, cheapest items I have available.

Getting concerned I will not have the funds to pay fees when they come due as I had just ordered a whole lot of new stock.

Re: Sales Down in Australia - Increased International Sales? Server issues?

jawsnine — Sun, 02 Mar 2014 21:46:35 GMT

Although we had a quiet week last week on eBay and in the B&M store our weekend has been normal overall. Retail in general was quiet last week. We don't sell OS to compare.

Re: Sales Down in Australia - Increased International Sales? Server issues?

redders_60 — Mon, 03 Mar 2014 08:31:26 GMT

I had an Aust only item that wasn't even showing in best match or ending soonest (Antique jewellery category) 40 minutes out from auction end on Sunday night 7pm ish. Even with refined searches it wasn't showing (brooches) or auction only as end time neared. Needless to say it went unsold.

My daughter looked on her ID using various search peramiters & couldn't see the item either!

Using best match & then ending soonest auction there were lots of replica vintage & vintage style (some that looked to be from misrepresenting location Chinese sellers) but my genuine item was nowhere to be found! I tried searching by maker name (1 item only in Aust) & not mine! All while the listing was active. I maximise my title line for search using appropriate keywords. So where was my listing, & was it able to be viewed?

Something nefarious seems afoot? Item had freepost; I have TRS & PS - still item not seen for people to buy!

Re: Sales Down in Australia - Increased International Sales? Server issues?

helenm777 — Mon, 03 Mar 2014 11:05:50 GMT

I have actually had the worst Feb month for sales on Ebay . Sold less than half of my usual sales. Does anyone know why this would be? I offer buy it now and best offer. Number of viewing of items have also decreased. Or maybe it is just a slow month for February as customers are still getting over the holiday season and taken advantage of post Christmas Sales

Re: Sales Down in Australia - Increased International Sales? Server issues?

clarry100 — Mon, 03 Mar 2014 11:17:17 GMT

We have 2x stores.

Sales on one store are more than 80% down, the other is about 25% down. This has all happened in the past week.

Search results on the first one show our items way down the results list and this is always the case when sales take a dive.

So for some reason someone in ebay has been tinkering with this "Best Match" again as they did back in September last year when this same thing happened.

There are those that pooh-pooh Best Match but we can see a direct link between search rankings and our sales volume every time.

We find too when our rankings are low the Chinese sellers come way up to the top. And they don't have anywhere near the ratings we do. Our listings all show the TRS badge.

As I've said before the default search on the web site should be Australia Only so these Chinese sellers don't take priority. The searcher must change the default to World to see them. After all we are ebay Australia aren't we?

Re: Sales Down in Australia - Increased International Sales? Server issues?

goldcoaster_007 — Mon, 03 Mar 2014 12:51:51 GMT

My sales have been slow in the last 3days,this is unusual,hope things get better with ebay soon.

Re: Sales Down in Australia - Increased International Sales? Server issues?

tardigradia — Wed, 05 Mar 2014 08:26:53 GMT

the australia only buttons arent working is this a glitch or a policy?

Re: Sales Down in Australia - Increased International Sales? Server issues?

ledsandmoreleds — Wed, 05 Mar 2014 08:59:07 GMT

I'm having the same issues and it all comes down to the australia only search catergory not functioning correctly. I don't believe it is a ebay policy issue as the reason for having the australian only search is to allow buyers the choice to buy products from their own country/area so hopefully the glitch will be fixed soon. I have also contacted ebay to find out when the issue will be resolved.

Re: Sales Down in Australia - Increased International Sales? Server issues?

chameleon54 — Wed, 05 Mar 2014 09:05:41 GMT

My sales are down 60% on long term avarage, but I am not putting any time on ebay at the moment. ( No new listings for a month or so ) I have been working outside while the weather is nice, but will have to get busy listing soon or sales will stop completly.

Re: Sales Down in Australia - Increased International Sales? Server issues?

tardigradia — Wed, 05 Mar 2014 09:06:54 GMT

as did i and got NO reply this is costing sellers money and NONE of the three filters are working it is the difference in some categories of 40,000 items versus 1000 an answer to this is URGENT and I cannot get one from ebay . If there is an ebay moderator reading this please clarify if this is a glitch which we can weather or a policy change!!!!!!!!?????????

Re: Sales Down in Australia - Increased International Sales? Server issues?

tstore — Wed, 05 Mar 2014 09:09:14 GMT

eBay reps do not read the forums. This is however quite upsetting and perhaps the reason we are not getting much sales. Our sales are down 80%!!!

Re: Sales Down in Australia - Increased International Sales? Server issues?

tstore — Wed, 05 Mar 2014 09:27:27 GMT

I have just got off the phone with eBay. I now know why our sales have nose dived so abruptly. Tardigardia is correct that Australia Only listings does not work (you still have OS items displayed after searching). I have also found out that this issue was first reported over a week ago and has not been rectified yet. The eBay technical team is working with no ETA for when it will be fixed.

This has cost Aussie sellers a small fortune ...