topic Re: Fast 'n' FREE -- Why don't we qualify in Selling

Fast 'n' FREE -- Why don't we qualify

clarry100 — Sun, 16 Mar 2014 05:46:56 GMT

It seems to us that our listings meet all the criteria below, but still none of them are showing the Fast 'n' FREE badge.

Anyone got any clues what we could be missing to stop this badge?

This is affecting both our stores.

The eBay Fast 'N Free logo appears on listings when all the following conditions are met:

Both the buyer and the item are located within an Australian postcode (excluding Lord Howe Island NSW 2898, Norfolk Island NSW 2899, Christmas Island WA 6798, Cocos Keeling Islands WA 6799, Australian Antarctic Territories TAS 7151)
The seller is an eBay Top Rated Seller
The listing offers free postage
Based on the seller and buyer postcodes, eBay can estimate with a high level of confidence that the item will be delivered within four business days
The listing isn’t in Classified Ad format
On eBay Motors, eBay Fast 'N Free will only be used for listings in the Parts & Accessories category.

Generally listings with free postage and either same business day or one business day handling will qualify for Fast ‘N Free if we can estimate with a high level of confidence, based on the seller’s and buyer’s postcodes, that the item will be delivered within four business days.

Re: Fast 'n' FREE -- Why don't we qualify

leannes_bits_n_pieces — Sun, 16 Mar 2014 06:37:49 GMT

Hi, I think you need to have an Express Post Option as well. The Express option doesn't need to be free though.

Re: Fast 'n' FREE -- Why don't we qualify

leannes_bits_n_pieces — Sun, 16 Mar 2014 06:44:28 GMT

Edit: Sorry I see that you do. I can't see your handling time frames though could that be it?

Re: Fast 'n' FREE -- Why don't we qualify

clarry100 — Sun, 16 Mar 2014 07:05:17 GMT

Yeah we have handling time specified as same day as long as we receive the order by 2pm.

We also have FREE postage.

And Express as an option.

30-day returns

Re: Fast 'n' FREE -- Why don't we qualify

digital*ghost — Sun, 16 Mar 2014 08:30:36 GMT

I really don't know - I looked up several listings (other seller's) that would technically qualify, and some showed the F&F logo while others didn't, and there wasn't any discernable difference (eg postage services selected were the same), other than the dates eBay showed for the ETA. The F&F listings say on or before a date within 4 days, the non F&F show between two dates, one falling within the 4 days and one falling outside of 4 days, so I'm guessing it has something to do with the average delivery time estimate, as I saw eBay say they also take seller's postage history for delivery time into account (in the US, tracking is used to determine that, but in Australia, for non-registered letter rate items, I can only presume they base that on the average time it takes for buyers to leave feedback ? )

Re: Fast 'n' FREE -- Why don't we qualify

jawsnine — Sun, 16 Mar 2014 09:37:08 GMT

Are you sure you don't have to offer Free Express Postage?

Re: Fast 'n' FREE -- Why don't we qualify

jensmanchester-australia — Sun, 16 Mar 2014 10:13:14 GMT

For Fast and Free I am almost certain you have to offer free express post - not just express post as an option.

Re: Fast 'n' FREE -- Why don't we qualify

digital*ghost — Sun, 16 Mar 2014 10:20:41 GMT

@jensmanchester wrote:
For Fast and Free I am almost certain you have to offer free express post - not just express post as an option.

Some of the listings I looked at with F&F had express post available, but at a cost.

Re: Fast 'n' FREE -- Why don't we qualify

jensmanchester-australia — Sun, 16 Mar 2014 10:27:53 GMT

DG - yes I just realised that as I have just been checking some listings. From what I can work out it depends on the postcode of the seller and the buyer as to whether or not Fast and Free also shows on items offering free regular post.

When I checked some items from a local seller it shows as Fast and Free but when I checked items from an interstate seller it doesn't show. Both sellers were offering free standard post plus express post at an additional cost.

Re: Fast 'n' FREE -- Why don't we qualify

digital*ghost — Sun, 16 Mar 2014 10:43:37 GMT

@jensmanchester wrote:
DG - yes I just realised that as I have just been checking some listings. From what I can work out it depends on the postcode of the seller and the buyer as to whether or not Fast and Free also shows on items offering free regular post.

I think so, too - any of the free-post listings I looked at with an estimated delivery date outside of the 4 days (even if the first, early date was within) didn't get the logo.

Re: Fast 'n' FREE -- Why don't we qualify

clarry100 — Sun, 16 Mar 2014 10:54:03 GMT

So it seems entirely possible that because we mostly use large letter (not trackable),

and becasue our PostCode is far northern suburbs of Brisbane that for most buyers the calculated time falls outside the time needed to qualify for display of the logo.

Even tho we drop 99% (except for ebay satchels) into our local red PO box. Means that they actually go the the nearest mail dist centre which for us would be Northgate. Not from our suburb.

Seems it would be a bit difficult to actually display this little logo on your listings.

Makes more sense now I think.

Re: Fast 'n' FREE -- Why don't we qualify

dylan11235813 — Sun, 16 Mar 2014 13:52:10 GMT

I think if the max time is 4 days or less (as worked out by ebay/AusPost) it will display the logo (assuming all the other stuff is met).

Re: Fast 'n' FREE -- Why don't we qualify

wehavethatau — Sun, 16 Mar 2014 21:05:40 GMT

I have fast n free on all my listings.

When you create a listing, have you ticked the fast n free box?

Re: Fast 'n' FREE -- Why don't we qualify

clarry100 — Sun, 16 Mar 2014 21:34:37 GMT

Hi Ozfalcon,

Didn't know there was a box to tick.

That might explain it.

Where can I find that box?

Re: Fast 'n' FREE -- Why don't we qualify

jawsnine — Sun, 16 Mar 2014 22:29:03 GMT

When you are listing it is under additional options in the postage section. Lately I have noticed that I have had to change my express option to express parcel post rather than express satchel for it to accept the option. It may take a while to come up because some books I changed the other day haven't changed yet although I ticked the box and changed from satchels.

Re: Fast 'n' FREE -- Why don't we qualify

clarry100 — Mon, 17 Mar 2014 01:34:07 GMT

I've tried to find this box to tick.

Can you tick it when you revise an active listing?

Or is it only available when you are newly listing?

Re: Fast 'n' FREE -- Why don't we qualify

jawsnine — Mon, 17 Mar 2014 01:41:15 GMT

I can get it up by pressing the change button in:

Additional options

You haven't selected Get it Fast options for this listing.

Change

After pressing it I get this to tick:

Additional options

Get It Fast Help on get it fast

Show Get It Fast on your listing if you offer domestic overnight postage and a maximum handling time of one business day.

The tick box has been removed as invalid HTML but I'm sure you get the idea

Re: Fast 'n' FREE -- Why don't we qualify

clarry100 — Mon, 17 Mar 2014 02:32:51 GMT

It must be when you are creating a new listing rather than revising existing.

Because I don't have the option you show when I am revising an active listing.

I'd like to be able to add this option to our existing active BIN listings as it appears we meet ALL the Criteria. Just that we never saw this checkbox when we were creating all our listings. And they are all GTC listings now.

Next time we are creating a new listing I will look out for it.

Re: Fast 'n' FREE -- Why don't we qualify

digital*ghost — Mon, 17 Mar 2014 03:16:10 GMT

Get it fast is not actually the same as Fast n' Free. Get It Fast will appear on listings that offer an express post option (whether it's at a cost or not), with a handling time of 0-1 days.

http://pages.ebay.com.au/help/sell/get-it-fast.html

Re: Fast 'n' FREE -- Why don't we qualify

clarry100 — Mon, 17 Mar 2014 03:49:14 GMT

OK Thanks DG.

So our listings show neither "Fast n FREE" nor "Get It Fast".

Well that's when we look at our own listings. Could this be simply it?

Maybe it shows when a buyer is looking from some other location that's not us/ours.

And we do appear to satisfy all the criteria for either or both of these.

Still a bit 'confussled' here about this one.