topic Re: Feedback extortion threat reported. Will ebay act? in Selling

Feedback extortion threat reported. Will ebay act?

thehairyfairy — Sat, 22 Mar 2014 12:14:08 GMT

Hi
I have just had a very unpleasant experience with a buyer who, amongst other things, threatened to leave negative feedback if I didn't provide an "immediate refund". I have reported this to ebay but will they actually do anything?
Cheers

Re: Feedback extortion threat reported. Will ebay act?

amber-eyed-girl — Sat, 22 Mar 2014 12:16:43 GMT

It depends on how the feedback will be worded, how the refund demand was worded...who you talk to...

If they leave a neg, speak to eBay on the phone for preference so they understand exactly what was said.

Re: Feedback extortion threat reported. Will ebay act?

*crikey*mate* — Sat, 22 Mar 2014 12:20:49 GMT

and remember to speak really slowly

Re: Feedback extortion threat reported. Will ebay act?

harley_babes_hoard — Sat, 22 Mar 2014 12:26:13 GMT

nope they will not remove neg feedback unless buyer demands something extra that was not part of the listing.

Re: Feedback extortion threat reported. Will ebay act?

amber-eyed-girl — Sat, 22 Mar 2014 12:35:23 GMT

The op says amongst other things, so it is possible they did, unless that meant just being nasty.

Re: Feedback extortion threat reported. Will ebay act?

k1ooo-slr-sales — Sat, 22 Mar 2014 14:02:23 GMT

@thehairyfairy wrote:
Hi
I have just had a very unpleasant experience with a buyer who, amongst other things, threatened to leave negative feedback if I didn't provide an "immediate refund". I have reported this to ebay but will they actually do anything?
Cheers

"Buyers are not allowed to threaten sellers with negative Feedback, neutral Feedback or low Detailed Seller Ratings in order to obtain goods or services not included in the original listing"

Do you offer refunds on the item? If you have a "No Refunds" policy clearly shown in the listing then they are demanding something not included in the listing which would clearly make it feedback extortion.

If you do offer refunds, are they offered as an "Immediate Refund" or "Refund upon return of item"? They may have helped you by using the word "immediate" in their message.

Re: Feedback extortion threat reported. Will ebay act?

*crikey*mate* — Sat, 22 Mar 2014 22:36:13 GMT

Also of consideration are the statutory rights to a refund which over rule any no refund policy.

OP, a bit more info?

Were the goods as described?

Are the goods fit for their intended purpose?

My opinion is that eBay will not act proactively, they will wait until the feedback is left and then determine if it breaches any rules. "Everyone is entitled to their opinion"

It really will depend on what "among other things are" as eBay did recently block a buyer from leaving me any feedback at all.

(In short, I would not accept money from them to remove feedback (before I had even left it) and then I declined more money to close the PayPal dispute (not a claim) before they would address my broken item and determine how to resolve it. They then purchased an item off me and told me they did it with the express intention of leaving me a neg if I left one for them. and on it went until they finally offered me a full refund and keep the goods (bought 2, only one was broken) if I would remove the neg I did leave them.

Heaps more involved, but the point is, depending on the circumstances, eBay will block a buyer from leaving you feedback and will also remove any follow up feedback they choose to leave.

Re: Feedback extortion threat reported. Will ebay act?

phorum_junkie* — Sun, 23 Mar 2014 01:37:25 GMT

First off what did the buyer think was wrong and were they justified in expecting a full refund?

I have never had a buyer threaten anything as I have always managed to sort things out to our mutual satisfaction. In the main that means if I have made an erroe, even a very small one, the buyer will always be offered a full refund with me paying for the return if I want it back.

IMO anything less is just poor customer service and I would expect to receive less than pos feedback.