topic Non paying buyer in Selling

Non paying buyer

8454dianna — Mon, 24 Mar 2014 22:00:41 GMT

When a buyer doesn't pay... many emails later,.... eBay opens an unpaid item case, which buyer ignores - and that buyer continues to NOT pay for many of his "purchases" but retains his 100% feedback rating. This is not right. People ae being caught and wasting so much time on this sort of thing. WHY can't you leave a negative feedback for a NON-paying "buyer"?

Re: Non paying buyer

digital*ghost — Mon, 24 Mar 2014 22:34:49 GMT

@8454dianna wrote:
WHY can't you leave a negative feedback for a NON-paying "buyer"?

eBay are really the only ones that can answer that, and this is what they have to say about the decision to remove the ability for sellers to leave negs for buyers:

http://pages.ebay.com.au/help/feedback-changes.html

Re: Non paying buyer

*crikey*mate* — Mon, 24 Mar 2014 22:46:30 GMT

@8454dianna wrote:
When a buyer doesn't pay... many emails later,.... eBay opens an unpaid item case, which buyer ignores - and that buyer continues to NOT pay for many of his "purchases" but retains his 100% feedback rating. This is not right. People ae being caught and wasting so much time on this sort of thing. WHY can't you leave a negative feedback for a NON-paying "buyer"?

Due to abuse of this function, it was removed by eBay about 5 years ago and substituted with a proactive and far more postive method for sellers to protect themselves from serial non paying buyers.

When a seller encounters a buyer who does not pay, by going through the process of a non payment dispute, it not only provides an avenue for arbitration and an opportunity for the parties to finalize their transactions, but also if unresolved, the non payer is issued with a strike against their name.

Now here's where the really good bit sets in.

Sellers, when determining which members they would like to trade with can exclude those who have a history of non payment if they want to.

So, ensure that you have your buyer blocks in place and for extra security, add their ID to your individual blocked list.

Re: Non paying buyer

8454dianna — Mon, 24 Mar 2014 22:58:51 GMT

Yes, but I can block that buyer, but he still possesses a 100% feedback rating yet has many, many unpaid items noted. Sellers will see his 100% rating and think he's ok when he's a serial nonpayer.

Re: Non paying buyer

wehavethatau — Mon, 24 Mar 2014 23:18:01 GMT

eBay unfortunately is only here to protect the buyer. It is an ongoing and upward trend that the seller is not as important (despite our listings and fees keeping the site alive).

eBay needs to realise that they are creating more and more unhappy sellers who are then creating unhappy buyers as they are passing on their frustrations.

Re: Non paying buyer

maranock — Tue, 25 Mar 2014 00:19:00 GMT

@8454dianna wrote:
Yes, but I can block that buyer, but he still possesses a 100% feedback rating yet has many, many unpaid items noted. Sellers will see his 100% rating and think he's ok when he's a serial nonpayer.

How would it matter if the buyer had a 63% rating or even a 2% rating. Sellers are not going to check out bidders (how can you do that if you are selling hundreds or thousands of items), and if someone 'buys it now' what can you do if you then see a low rating? You still have to go through the process.

It is far better to be able to put blocks in place for serial non-payers.

Re: Non paying buyer

*crikey*mate* — Tue, 25 Mar 2014 00:50:18 GMT

@8454dianna wrote:
Yes, but I can block that buyer, but he still possesses a 100% feedback rating yet has many, many unpaid items noted. Sellers will see his 100% rating and think he's ok when he's a serial nonpayer.

If sellers have their blocks in place and follow the procedures that eBay have implemented to help protect all sellers, they shouldn't see him at all.

Obviously, if you have your bl;ocks in place, then more than one of those sellers who left a positive feedback for that buyer did not go thriough the dispute process and did not do their bit to help keep other seellers safe by issuing him a strike,

Being able to see a buyer has negative feedback for non payment does not help those with BIN's at all, or those whose buyers snipe at the last minute.

It only helps those who have the time and opportunity to check on the feedback of every buyer who bids on one of their items.

(Can we even see that anymore? I haven't checked for ages. Can we see the names or feedbacks of the people bidding before they win?)

Re: Non paying buyer

8454dianna — Tue, 25 Mar 2014 04:49:45 GMT

I should have been prepared for shoddy treatment by this buyer. Nice. Thanks to all who commented and helped.

Re: Non paying buyer

kittenz68 — Tue, 25 Mar 2014 04:27:34 GMT

Out of interest, If a non-paying buyer "buys" several items, and seller completes the non-paying buyer process, will the buyer get one strike total, or one strike for every unpaid item ? Will initiating the NPB disputes a week or so apart etc ensure they get multiple strikes, if they dont already ?

Re: Non paying buyer

thecatspjs — Tue, 25 Mar 2014 12:37:29 GMT

On a few occasions eBay have advised me the non-paying pests get one strike for each and every non-payment dispute closed.

Makes no difference they just start new IDs as the registration process for a new buyer is lax - at best.

Re: Non paying buyer

purplespoilz_au* — Tue, 25 Mar 2014 21:50:47 GMT

Wow, you will get a lot of this - I can see from your rating that this is a bit new for you. I know it's not fair, but as another poster said, EBay really seem to protect the buyer, that's just the way it is and no amount of getting annoyed will change it. It's not fair I know but they will never change it. You will feel like you are banging your head on a brick wall, but it will happen - all you can do is if they don't pay, open an unpaid item dispute, then if they still don't pay, put them on your blocked bidders list and move on. Eventually if they keep doing the same they won;t be able to buy anymore on EBay anyhow. A lot of sellers here (me included) have our settings set up that people with 2 or more unpaid item disputes in the last 12 months are blocked from buying anything from you. You should check your settings and make sure yours are set up like this too.

Re: Non paying buyer

au_bargain_au — Wed, 26 Mar 2014 09:26:54 GMT

I as a seller have this issue at least once a week. One that caught my attention was from a buyer

I wasnt scammed in anyway. The buyer just won the bidding and never paid. So had to submit a UPI.

What do they get out of this I dont know. So makes me wonder why they bother doing this.

I wonder how many more ebay accounts this user has.

Enough said, ive now learnt to list items blocking any users who have 2 UPI's against them. Lets see how things go!!

Re: Non paying buyer

davewil1964 — Wed, 26 Mar 2014 08:58:26 GMT

Excellent.

Lesson number 2 - don't name other members on the boards.

Re: Non paying buyer

au_bargain_au — Wed, 26 Mar 2014 09:26:16 GMT

Oh here we go again!! Davewil do you always have to find something I write and pick at it?

You actually think if it was a legit ebay user that I would post it on here? The evidence is right there in the username and people like that shouldnt be on ebay to give us sellers a hard time when they are NOT serious buyers but scammers.

Re: Non paying buyer

*crikey*mate* — Wed, 26 Mar 2014 09:35:27 GMT

@au_bargain_au wrote:
Oh here we go again!! Davewil do you always have to find something I write and pick at it?

You actually think if it was a legit ebay user that I would post it on here? The evidence is right there in the username and people like that shouldnt be on ebay to give us sellers a hard time when they are NOT serious buyers but scammers.

Dave was trying to protect you. He just doesn't use unnecessary words.

It is against the Board Usage Policy to Name other members, (even if they're shonky) the names get edited out by the mods and you might get a warning. Enough warnings and you get banned from the boards.

Re: Non paying buyer

au_bargain_au — Wed, 26 Mar 2014 09:43:43 GMT

OK cool just learnt something new.

Part of the sellers name had the word scam in it. Didnt mention the username.

Re: Non paying buyer

davewil1964 — Wed, 26 Mar 2014 09:57:42 GMT

Mate...

I have sold a helluva lot more than you. I also understand board usage policy. It has everything to do with a blanket, no exceptions, policy against naming other members (especially when bagging them) and nothing to do with the elements of the name.

I am always happy to help educate those who don't understand that the rules are applied universally (unless you are a mega seller, in which case NO rules apply, but they don't come to the boards).

Re: Non paying buyer

bounder789 — Wed, 26 Mar 2014 10:07:41 GMT

Yes I have had several non-paying buyers and it's an increasing trend. They're only emboldened with eBbay not registering a strike or feedback. The dispute cam also lock you in for a month where you can't resell anyway. I also had one instance whre a person bought, paid through paypal and cancelled the transaction within paypal. As all looked ok I had posted the item and that was the end of the story - out of pocket.

that buyer continued to trade with no reprimand from eBay at all

Re: Non paying buyer

au_bargain_au — Wed, 26 Mar 2014 10:19:37 GMT

Dave, All respect to you and your knowledge mate.

Just using this seller as an example, why would he or she go through the effort of creating a profile, bid on an item and had no intention of purchasing from the start?

Reason why I mentioned the username is because the word "scam" was part of the name. Now to me it doesnt seem to be a buyer who have bid and changed their mind.

Would anyone know if they get anything out of this. There has been no contact between me and this person so its not like they have any of my account details because I havent selected it to be sent automatically after the auctioned ended as their is an option for it.

Re: Non paying buyer

davewil1964 — Wed, 26 Mar 2014 10:31:43 GMT

What effort?

A name and an email address is all it takes.

Maybe they have had issues with you in the past? No idea, but I know it happens.

There are quite a few regulars on this board who nobody in their right mind would deal with, going on the user name. This IS cyberspace where the normal rules of social interaction don't seem to count.