topic Re: Click n Send Box prices not correct in Selling

Click n Send Box prices not correct

peppersistersfashion — Sun, 30 Mar 2014 20:58:14 GMT

I know the pricing has gone up with Aust Post click n send from today but now when I logged on today and used a BOX1 (00069) for the price has now more than tripled! Only sending over east from Perth.

I tried both boxes 1 & 2 and prices are way out as if they were overseas pricing. Instead of $7.10 (not sure what the parcel post boxes have gone up to) I'm getting prices of $47 & $77.

This can't be right. Have I missed something here? Will call c&S when they are open.

Re: Click n Send Box prices not correct

curraone — Sun, 30 Mar 2014 21:09:57 GMT

definitely not right - prices were to stay the same with a small increase in the cost of the box only.

Re: Click n Send Box prices not correct

curraone — Sun, 30 Mar 2014 21:13:55 GMT

I see what you mean - I have tried one on click and send and it is .... broken!

Re: Click n Send Box prices not correct

curraone — Sun, 30 Mar 2014 21:18:14 GMT

have you tried printing a label through the ebay MANAGE POSTAGE LABELS?

Re: Click n Send Box prices not correct

peppersistersfashion — Sun, 30 Mar 2014 21:20:38 GMT

Just spoke to CnS customer service and they are on to it. They have had hundreds ring up already about it.

Will be fixed in 1/2 hour. How can they get it so wrong. Great start hey.

Re: Click n Send Box prices not correct

peppersistersfashion — Sun, 30 Mar 2014 21:21:39 GMT

Not tried that way yet, like using Aust Post website but will give it a go to see if prices the same there as well.

thanks.

Re: Click n Send Box prices not correct

peppersistersfashion — Sun, 30 Mar 2014 21:35:57 GMT

First time using ebay CnS and pricing is correct but label for boxing is not. Box 2 should be up to 15kg but label is printing 3kg weight.

I really don't need this, why is it not done correctly in the first place. Do they not test everything out first.

CALM BLUE OCEAN, CALM BLUE OCEAN.

Re: Click n Send Box prices not correct

peppersistersfashion — Sun, 30 Mar 2014 21:58:27 GMT

eBAY Manage Postage label print out weight for 00076 Box2 is not correct. Should be up to 15kg, printing out 3kg.

Has nobody else not noticed this? ebay customer service on to it as well.

That will teach me to get up early, should have stayed in bed.

Re: Click n Send Box prices not correct

curraone — Sun, 30 Mar 2014 22:12:09 GMT

lol, me too - just printed out a label for B4 box and the price is right - but it says 5 kg not 15 kg. Luckily my parcel is under 5 kg anyway just very big, so I am going to use the label.

Happy days! Hope they fix it soon.

Re: Click n Send Box prices not correct

no_tv*10 — Sun, 30 Mar 2014 22:24:01 GMT

BX1 is printing a 1 kg limit too.

Re: Click n Send Box prices not correct

peppersistersfashion — Sun, 30 Mar 2014 22:36:36 GMT

All need to email and complain at incorrect weights on labels then they might do something sooner than later.

ebay Customer service did state it won't be a quick mix so if we all email they might get it done as I won't be using ebay click n send with incorrect weights showing.

Will be interesting what the box scans in at Aust Post when I go this moring to lodge them it in.

Re: Click n Send Box prices not correct

17hutts — Mon, 31 Mar 2014 01:08:05 GMT

Are the labels with wrong weights you are referring to printed via Click and Send or via eBay site ?

Re: Click n Send Box prices not correct

sherbetlemon63 — Mon, 31 Mar 2014 03:32:44 GMT

Wrong weights on ebay posting & labels.

Click n Send Aust Post all fine now.

Had Aust Post check this morning what my parcel had on screen when scanned and lodged and it told them nothing. Ha, why is that not a shock!

Seems all the weights printed out wrong on labels for all boxes. Not sure about satchels.

Re: Click n Send Box prices not correct

lichyfashions — Mon, 31 Mar 2014 06:14:17 GMT

Fasten your selt belts ,,,,,

CLUNK & SEND ,,,,,

is at it again!

Re: Click n Send Box prices not correct

megamum64 — Mon, 07 Apr 2014 12:50:07 GMT

As far as I can see this is not solved yet.

Just checked, the Ebay Print Label is still showing the reduced weights. The queue was out the door by the time our local post office decided that the information we got after a half hour long distance call to Melbourne Australia Post Admin could be accepted by them. The package was in a Bx4 box, but was 6kg. If you send through Aus Post you have to pay immediately, and, although my account is linked, the information is not automatically sent to show the article has been posted.

Also, the Aus Post labels do not have a margin on them so the left hand side is cut off on most printers.

Who do we email at Ebay? A great service which is obviously causing us some difficulties.

Re: Click n Send Box prices not correct

davewil1964 — Mon, 07 Apr 2014 12:57:30 GMT

My understanding is that regardless of what eBay says boxes scan as 15kg with AP.

Have you actually checked that? And did your bx4 box actually go over 6kg, where there might be an issue?

Re: Click n Send Box prices not correct

morriganfarm — Mon, 07 Apr 2014 23:20:07 GMT

The reduced weight on the click and send boxes is right, it is the new weight limits starting on the 12 may.

Re: Click n Send Box prices not correct

onlinecoinslismore — Tue, 08 Apr 2014 00:01:16 GMT

@morriganfarm wrote:
The reduced weight on the click and send boxes is right, it is the new weight limits starting on the 12 may.

Can you verify this? I cannot find anything that would suggest this.

Cheers

Re: Click n Send Box prices not correct

11dixieboy — Tue, 08 Apr 2014 00:08:55 GMT

the lady at my local PO just showed me the email from auspost as from the 12th may the new weight limits will apply another sneaky move by auspost

Re: Click n Send Box prices not correct

onlinecoinslismore — Tue, 08 Apr 2014 00:48:18 GMT

@11dixieboy wrote:
the lady at my local PO just showed me the email from auspost as from the 12th may the new weight limits will apply another sneaky move by auspost

I just rang click and send and they told me that it is only changing for labels created through ebay's system, NOT DIRECTLY ON CLICK AND SEND...ebay users should use Click and Send direct, www.clickandsend.com.au, and not ebay label system.

They have clid this one in wothout telling anyone and once again the buyer will pay more!