topic Re: Buyers not paying. in Selling

Buyers not paying.

collector_and_buyer — Mon, 31 Mar 2014 07:20:29 GMT

Who is sick and tired of buyers not paying for their items and nothing being done about it.They waste the sellers time and effort and there are no consequences for this.These time wasters should be suspended from ebay.Ebay has everything stacked against the seller,you can't even leave a negative feedback against them.What can we do to make Ebay change this?.

Re: Buyers not paying.

zelly888 — Mon, 31 Mar 2014 07:57:37 GMT

What can we do to make Ebay change this?.Absolutely nothing

Re: Buyers not paying.

robinsonmarineparts — Mon, 31 Mar 2014 08:21:46 GMT

I hear you and i'm with you, we have enough to do without chasing up non payers, i get few of them and i'm sick of it, 1 lousy strike is all they get.

Re: Buyers not paying.

clarry100 — Mon, 31 Mar 2014 08:49:53 GMT

After 4-days if they haven't paid we open a UID case against them. Normally send a gentle reminder on day-3.

After a further 4-days if they still haven'y paid we close the case.

They get an unpaid strike against their account.

We have our blocks in place to block buyers with 2 or more unpaid strikes in 12-months.

We just move on after that and don't lose any sleep trying to figure out why they do it.

Just use the systems already in place. Its all you can do really.

Re: Buyers not paying.

daniellebradydesigns — Mon, 31 Mar 2014 23:06:15 GMT

I have the Unpaid Item Disputes set to open and close automatically. Occasionally I'll message the buyer with a reminder.

I've had that many non-payers recently that I cannot be bothered dealing with it all and just let it happen automatically. It's frustrating as I need to keep track of what needs to be re-listed. Other than that I try not to worry about it.

I find that 80% of the non-payers are new eBay members with no feedback, and just assume they don't know what they're doing.

Re: Buyers not paying.

clarry100 — Tue, 01 Apr 2014 00:14:00 GMT

Agree.

We also get about 80% are new buyers with less than 5 score.

Of the other 20% a very large number have scores in the hundreds and ought to know better.

Just thought I'd add....

For newly registered users there needs to be some form of compulsory quick 'n' dirty on-line education program that tries to teach new buyers how to use the site. And about its features etc.

You have to read thru it to complete your registration process. You have to tag each page not just skip thru the whole thing.

And perhaps if you get unpaid item strikes then next time you log in you have to go thru it again in order to continue buying.

Re: Buyers not paying.

daniellebradydesigns — Tue, 01 Apr 2014 01:40:30 GMT

I think that's a brilliant idea. I hope you've passed that on to eBay. If they implemented something like that it'd probably mean a lot less headaches for sellers and buyers.

Re: Buyers not paying.

19blueribbon56 — Tue, 01 Apr 2014 07:08:24 GMT

I've just had my first case of a buyer not paying. On her ebay site she has a comment from another seller about ignoring emails and not paying, exactly what happened with me.

I closed the transaction and relisted the item. What has annoyed and frustrated me is that she has given me Negative feedback on the transaction and has stated "A rude seller. Will never buy from this seller again". How can she make this comment when the transaction has not gone through and she has never bought from me. I am not able to give feedback to this buyer as my item has not been sold to her. Someone please explain how this works.

I have contacted Customer Support about this and they refuse to do anything about this negative comment from a buyer who has not bought anything from me. They just state that according to their rules and policy guidelines they are not able to remove this feedback.

Re: Buyers not paying.

jko*99 — Tue, 01 Apr 2014 08:09:21 GMT

I've had this happen 4 time in the last month, id like to see a non payment fee for buyer who don't pay 10 percent of final sale price !!??

Re: Buyers not paying.

jko*99 — Tue, 01 Apr 2014 08:17:20 GMT

I HAD TO THREATEN A BUYER WITH LEGAL ACTION FOR SLANDER OVER UNCALLED FOR NEGATIVE FEEDBACK AND TELLING LIE'S TO EBAY . EBAY REMOVED THE FEEDBACK . YOU JUST HAVE TO STAND UP FOR FEEDBACK SCORE !!!!

Re: Buyers not paying.

artinvestaustralia — Tue, 01 Apr 2014 08:34:39 GMT

Lousy eBay, mate !!!

Re: Buyers not paying.

2106greencat — Tue, 01 Apr 2014 09:32:37 GMT

Don't worry blueribbon she has done more harm to herself anyway with that neg.

Your reply was perfect and remember it appears on her feedback page as well, so good for you.

Re: Buyers not paying.

thecatspjs — Tue, 01 Apr 2014 10:15:53 GMT

Remember eBays resources will be directed at implementing the new post included FVF sting- can't see that non-payers were, are or will be a priority for them.

Re: Buyers not paying.

letscleanupmycupboards — Tue, 01 Apr 2014 22:22:19 GMT

If an unpaid dispute is opened and closed sucessfully (ie you get your FVF back and they get a strike) then ALL negative feedback left is removed automatically.

I left a negative (well deserved, to warn other potential buyers, read on) for a seller who was listing items as genuine, I bought, was about to pay but got suspicious about an aspect of the item, made further enquiries and obtained a professional opinion from an expert that the item was 100% guaranteed to be fake. I asked the seller and they refused to cancel mutually, claimed they would send a certificate (from a non exixtent entity by the way) showing the item was genuine but that this would not be obtained until after it had been paid/sent - very suspicious too. So I left a negative as they had heaps of these listed items and were the same as the one I bought, I wanted to warn buyers off.

Neg was removed once they opened and closed an unpaid item dispute.

And before anyone brings it up, yes I would have been covered by buyer protection but it would have cost 1.5 times the original price to post it back to HK so clearly not worth the hassle.

Re: Buyers not paying.

thecatspjs — Thu, 03 Apr 2014 08:01:34 GMT

Did you get a policy violation for leaving a negative that was removed ?

Re: Buyers not paying.

2106greencat — Thu, 03 Apr 2014 08:47:39 GMT

It would have been removed as you were simply a non paying buyer in eBay's eyes and as you said the neg can not be left in that situation.

Just because you 'thought' it was fake, you could not prove it without the item, so the seller must be given the benefit of the doubt, otherwise all NPB's could come up with some reason they didn't complete a sale.

Re: Buyers not paying.

cmore6969 — Thu, 03 Apr 2014 09:33:51 GMT

I totally agree with you. I have had quite a few non-payers in the last two months - often ebay ears with no or little positive feedback but even a few recently who are long term ebay users. It is so frustrating and time consuming. eBay should really be doing more to address this issue

Re: Buyers not paying.

2106greencat — Thu, 03 Apr 2014 10:16:01 GMT

I know when I was a seller I never used to let it bother me too much, but the reason was I had a store with multiple stocks of each item, so it wasn't a matter of having to wait out the dispute process to re-list and sell, I simply continued selling and the case would open and close almost without my being aware of it or affected by it.

As a 'casual' seller I can imagine how annoyng it would be and think perhaps eBay need to shorten the time to pay - maybe 3 days to open NPB and 2 days after that to close.

Re: Buyers not paying.

happy-smile-laugh — Fri, 04 Apr 2014 22:05:12 GMT

Yes perservere. I do. its totally impractical for a buyer to be able to leave feedback for an item they havnt paid for. If it takes u 30 mins talking to ebay consultant do it it will be worth it to protect ur hard earned reputation/ feedback score. It depends who u get when u make the call some people are ridiculous, some fair some great some efficient, some just say i understand bla bla bla. perservere! its worth it. ask them point blank do u think its fair. logical, practicle or honest of ebay to allow such things just keep pushing cause u have very right with the circumstances u mentioned. we need to defend out feedbacks becasue really ebay can put u thru hell to get unfair stuff removed that is so sabotaging and also they dont allow sellers to giv negative feedback casue it deters buyers spending money n them making money yet they have allowed this moron to keep there feedback on u when they didnt even pay to have a right to leave feedback. thats disgusting. we need to satnd up for our feedbacks and get thigns happening in a more practicle common sense way. id say ring again ask to speak to manager also ask them to verbalise whats removable. if they look at ur msgs they will see that u were not rude if u wernt n thers ur proof to getthe msg removed. if we didnt do all the hard work listing n selling they would have nothign to make money off yet they protect these awful non payers n not us. its rubbish.perservere. ive been told no many times perservered rang back on dif days spoken to mangers and eventually im treated fairly and thigns are removed that are false.

i advise no threatening to buyer that gives them ammo to get their own way ever threaten buyer. just remind them u give honest feedback wether the transaction is negative or bad and that u will not lie and give positive feedback for a negative experince. that way ur not threatenign but they get the msg . ebay are big on threatenign msgs even if they are nto threats.

Re: Buyers not paying.

happy-smile-laugh — Fri, 04 Apr 2014 22:16:58 GMT

We may remove Feedback left by a member when that member has violated certain rules or policies. This includes Feedback left by a buyer who didn't pay for an item.

Removable

Negative or neutral Feedback left as a result of the following situations may be removed:

A buyer didn't pay for an item and an unpaid item case is recorded against the buyer.

seems like they arnt following procedure there are times when they try to get away with not removing stuff they have to according to the rulkes n policies beign violated by bidder not payign and there false comments.

jus ring back untill someone with abrain answers the phone. if we all start sticking up for our feedback reps then ebay will get sick n tired n too time poor to treat us so unfairly, its a joke what tehy have done to u.

honeastlyu these ppl are playoig with hours n hours of our time put into our great feedback scores n the lengths we go to to keep them high n then 1 idiot answers the phone n goes against what is in black and white here on ebay site.

so annoyed by this lets all make an effort to get this serious issue fixed. ive been told no befor en keep ringing till they say yes, when i know im within my rights according to policy n rules.