topic Re: incorrect total on invoice in Selling

incorrect total on invoice

essel_emporium — Fri, 04 Apr 2014 11:03:39 GMT

I was asked to combine postage. I’m not familiar with using Invoices. So, some advice would be good. I spotted some advice that said enter the new postage value but do not click on recalculate, and just click on send. I followed these instructions. Then I saw my copy of the invoice which seems to have gone wrong. Where do you think I goofed. Item price $2.97; I ‘blotted’ out the original postage item and set the cost to $0.00; I added a 3kg satchel $13.40; I pressed on send. No where while I was doing this did a total appear, but when I saw my copy in my email the Total showed up at $2.97 despite $13.40 being displayed on the invoice. Is it possible (one I find out how to fix this) to reissue the invoice.?

Re: incorrect total on invoice

digital*ghost — Fri, 04 Apr 2014 11:14:23 GMT

You should be able to resend the invoice, but rather than set the postage price to $0 anywhere, just select the service that will be used (the 3kg satchel) and have that as the only postage price / option on the invoice (unless you want to provide optional extra like signature on delivery, but if you do, make sure it's the total shown rather than the difference, eg 3kg satchel = $13.40, with signature on delivery $16.35).

You can preview the invoice before sending it, and if anything doesn't look right you can go back and edit.

Re: incorrect total on invoice

davewil1964 — Fri, 04 Apr 2014 11:14:34 GMT

Replace the shown postage with the correct one, rather than blotting it out and setting postage to 0. Which would, naturally send the invoice with 0 postage. I suspect this is where you went wrong

Preview your invoice if not sure.

Re: incorrect total on invoice

essel_emporium — Fri, 04 Apr 2014 11:24:11 GMT

Thank you. That worked! And of course, checking before sending is good advice. I didn't notice that option first time around.

Re: incorrect total on invoice

davewil1964 — Fri, 04 Apr 2014 11:40:20 GMT

It's a learning curve. This one traps a lot of new players.

Re: incorrect total on invoice

essel_emporium — Sat, 05 Apr 2014 08:38:15 GMT

As noted earlier, my reissued invoice displayed the correct amount, and I thought all was well. I was happy. However, the latest addition to the listing is a red label: “PAYMENT TOTAL REQUESTED.” The buyer had emailed me following the sale saying he’d be out of town, so I’m wondering if this is a system generated thing. But why? The reissued invoice shows the payment total.