topic Re: Getting frusterated with non-payments. in Selling

Getting frusterated with non-payments.

sarah41988 — Thu, 10 Apr 2014 16:18:53 GMT

I have bought and sold from ebay for years, but just in the past few months I have noticed a dramatic increase of non-paying buyers. I get so frusterated with this, so much that when I see a buyer having 20 stars or less I automatically know they probably won't pay and I don't want to discriminate against all newer ebay accounts but I am just sick and tired of having something sell, then having to re-list because the buyer never pays and never messages me back. I have noticed that these types of buyers mostly have between 5 to 20 stars, but the most common number is 11. Has anyone else noticed this? Why isn't Ebay doing something about it? Most of their money comes from us sellers and I'm just about done with selling over Ebay.

Re: Getting frusterated with non-payments.

amber-eyed-girl — Thu, 10 Apr 2014 16:31:27 GMT

All you can do is place them on your blocked bidders list, so they cannot do it to you again.

http://offer.ebay.com.au/ws/eBayISAPI.dll?bidderblocklogin&hc=1&hm=uk%601d72f%2Bj2b2vi%3C265

Open unpaid item disputes, so the non-payers get the strikes, which enable other sellers to auto-block them, if they choose to.

http://pages.ebay.com.au/help/sell/unpaid-items.html

Re: Getting frusterated with non-payments.

wendy9456 — Thu, 10 Apr 2014 21:09:37 GMT

Yes a proverbial pain in the rear. I have just opened 2 unpaid item cases this morning. One mind you had nearly 300 points and looks like he did the same thing recently. I never mind waiting for payment but now have zero tolerance for bad manners when they won't even acknowledge my emails. Shame !! Shame !!! Shame !!

Re: Getting frusterated with non-payments.

rosie3066 — Fri, 11 Apr 2014 09:00:25 GMT

I had two non payers recently - both bought on the same day! One had a really good buying record so no idea what went wrong there. I gave them all the notifications they were entitled to but neither got in touch with me, so both now have strikes against them.

Re: Getting frusterated with non-payments.

chameleon54 — Fri, 11 Apr 2014 09:32:48 GMT

I used to send nice friendly reminders but have to admit with the recent increase in non payers I have got a bit more ruthless. I give them seven to ten days to pay ( yes I know its a long while ) and then just go straight to the non payment dispute without warning. Around half pay straight away, the others get a strike.

Re: Getting frusterated with non-payments.

fairmile — Fri, 11 Apr 2014 09:39:22 GMT

Yes I also have been hit twice in the last month. Now it looks like it has happened again on the same item. I have all the blocks in place. They just open a new account with a different ID and do it again. Seriously what do they get out of it, dont they have a life. I am seller who is just trying to downsize, it should not be this hard. Is there no way to stop these serial pests - which is what they are.

Re: Getting frusterated with non-payments.

thecatspjs — Fri, 11 Apr 2014 09:47:07 GMT

If eBay actually had a HALF adequare user verification process the time & $$$ wasting non-paying pest problem might be reduced.

Trust & Safety please do your jobs and put in place improved ID verification processes.

AND reduce the time to pay when non payment dispute is opened to 48 hours please - if sellers want to wait a little longer its their choice, but I do not.

Re: Getting frusterated with non-payments.

*crikey*mate* — Fri, 11 Apr 2014 10:34:39 GMT

The main reason why it is 4 days in au is to allow for the time difference as we are billed via the US time zone. Takes a while for everything to catch up and align.

Re: Getting frusterated with non-payments.

thecatspjs — Fri, 11 Apr 2014 10:44:03 GMT

Really .... Who told you that DH ?

Re: Getting frusterated with non-payments.

*crikey*mate* — Fri, 11 Apr 2014 11:44:31 GMT

the voices in my head

Re: Getting frusterated with non-payments.

Anonymous — Sat, 12 Apr 2014 01:20:40 GMT

yep its really annoying

ive just closed a case this morning, and i have a new case to open tonight

todays was the first case ive had to close (mind you im a pretty new seller and ive only opened 4 cases total)

its not really bothering me at all to be honest.. i just open case/close case/relist and move on

if they pay after the case is opened then great but its not bothering me if they dont.. they can have a strike and a free entry to my BBL

Re: Getting frusterated with non-payments.

thecatspjs — Sat, 12 Apr 2014 01:47:44 GMT

@diamond-halo wrote:
The main reason why it is 4 days in au is to allow for the time difference as we are billed via the US time zone. Takes a while for everything to catch up and align.

Quite bizarre theory / rationale with no basis IMO.

Re: Getting frusterated with non-payments.

2106greencat — Sat, 12 Apr 2014 02:21:42 GMT

I couldn't quite follow it either cats -

as far as I know, the payment period of 4 days is set in real time, pertinent to country - at least that has always been the case for me.

Re: Getting frusterated with non-payments.

haolove13 — Sat, 12 Apr 2014 02:35:24 GMT

I think the actual reason for four days is to allow time for money orders/ cheques to arrive and also it can take from Friday night till Wedenesday morning for a direct deposit to arrive if there is a public holiday in the way.

I still think that if we can not leave negative feedback for these clowns , we should at least be able to see how many unpaid item strikes they have,

If they can leave vindictive low DSR's for us based on their impression of the transaction why can we not leave factual feedback based on their slow or non payment?

We are obliged to prove our case but a buyer has no such restriction.

Re: Getting frusterated with non-payments.

*crikey*mate* — Sat, 12 Apr 2014 03:53:33 GMT

LOLOLOL

whilst some people prefer to just rant and rave and make uninformed demands based on uneducated opinions because they think it makes them look important and bolsters their ego, others actually ask at the source, why there is a difference in policy between the different regions and find out the factual answers.

Re: Getting frusterated with non-payments.

thecatspjs — Sat, 12 Apr 2014 05:13:37 GMT

Yes greencat thats my understanding and consistent with ebay policy and advice. The USA only changed to 2 days in the last few years. Maybe when our shopping cart is fully functional we might see a policy change too.

Re: Getting frusterated with non-payments.

digital*ghost — Sat, 12 Apr 2014 05:24:44 GMT

@diamond-halo wrote:
LOLOLOL

whilst some people prefer to just rant and rave and make uninformed demands based on uneducated opinions because they think it makes them look important and bolsters their ego, others actually ask at the source, why there is a difference in policy between the different regions and find out the factual answers.

"The source" has been proven time and again to give conflicting, contradicting and just plain wrong information.

Besides, what does US billing time have to do with AU payment time frames? Are you saying I can technically have an extra two days to pay my AU sellers because they won't be forcibly billed for the transaction until a day after the official AU date...which happens once a month at the same time, every time, either way? Wouldn't that result in a 3-day minimum? o_O

Re: Getting frusterated with non-payments.

thecatspjs — Sat, 12 Apr 2014 05:50:39 GMT

@diamond-halo wrote:
LOLOLOL

whilst some people prefer to just rant and rave and make uninformed demands based on uneducated opinions because they think it makes them look important and bolsters their ego, others actually ask at the source, why there is a difference in policy between the different regions and find out the factual answers.

Really DH ?

I find this post a bit unfair to "some people" who ever "they" might be, and very confused TBH as you have not provided a coherent rationale or reason that makes any sense at all.

Re: Getting frusterated with non-payments.

springyzone — Sat, 12 Apr 2014 14:38:45 GMT

As a (mainly) buyer, I can recall the days when sellers could give a negative feedback and unfortunately it was abused. But I think there could be a case made for sellers to be allowed to post a negative once an unpaid item dispute has been decided in their favour. That would not put off the good buyers, which is ebay's main concern.
I am not convinced that would necessarily stop some bad buyers from bidding, but what it would do is subtract from their feedback score.
The Unpaid item dispute strike is going to be the most effective way to block some of those buyers but I can also see an advantage in lowering their feedback score and allowing a negative comment in the case of UID, because bad buyers might one day decide to sell something.
Don't know about anyone else, but if I saw a seller with a lot of negatives, I would steer clear of them. At the moment, sellers can only give a positive or refrain from giving any feedback and bad buyers can set themselves up as sellers without anyone being any the wiser as to their bad history.