topic Re: Why eBay can not be contacted anymore? in Selling

Why eBay can not be contacted anymore?

akrogiali-artwaves — Thu, 03 Apr 2014 21:48:54 GMT

Why eBay can not be contacted anymore? There is no phone number to ring or eMail to send a message.

Why eBay things that they have answers to all questions?

There is no ligitimate answer to this one:

If an item is posted FREE Delivery, Why the size of the parcel and weight mater????

Re: Why eBay can not be contacted anymore?

*crikey*mate* — Thu, 03 Apr 2014 22:15:25 GMT

@akrogiali-artwaves wrote:
Why eBay can not be contacted anymore? There is no phone number to ring or eMail to send a message.
Why eBay things that they have answers to all questions?

There is no ligitimate answer to this one: that I have thought of yet.
If an item is posted FREE Delivery, Why the size of the parcel and weight mater????

There you go, I fixed it for you! I don't know if the following is the official reasoning, but it makes sense to me.

The size and weight of the parcel is important so that the customer/buyer can make an informed decision about their purchase. When buying on line, a person needs to consider "What happens if I need to return the item?". As the cost of this usually falls onto the buyer, it is something that they need to consider when deciding if they want to purchase.

Top right of screen - Customer Support tab - hit the tab, "Contact Us".

Follow the prompts and find, phone numbers, live chat, email and a call bback service as well.

Re: Why eBay can not be contacted anymore?

phorum_junkie* — Thu, 03 Apr 2014 23:28:10 GMT

Well they were open and available to answer enquiries yesterday as I got through on the phone very quickly and my problem was sorted out quickly and efficiently while I was on the phone.

Re: Why eBay can not be contacted anymore?

polocross58 — Sat, 05 Apr 2014 23:19:37 GMT

That's great

So what's ebay's phone number ?

Re: Why eBay can not be contacted anymore?

curraone — Sat, 05 Apr 2014 23:32:57 GMT

as above: you need to follow the prompts putting in what subject you want to talk about so that the right number is displayed

Top right of screen - Customer Support tab - hit the tab, "Contact Us".

Follow the prompts and find, phone numbers, live chat, email and a call bback service as well.

Re: Why eBay can not be contacted anymore?

polocross58 — Sun, 06 Apr 2014 00:12:45 GMT

Thanks for your response

however, there are endless blogs online which question ebay's lack of transparency

It seems ebay's become even less accessible as time has gone by

Ebay used to have an actual live phone number where people could speak to actual live people, in years past

Ebay also used to have a physical address in Australia

Seems ebay's decided it's not a venue or online platform but instead functions in the capacity of marketing advisor

and there are no longer physical phone numbers made available to all those from whom ebay derives its profits

Nor does ebay publish a physical address, apparently ----- not even a box number

Ebay has chosen to become invisible and uncontactable

except for Malaysians who apparently now the only face ebay cares to reveal

via supposed help-lines

and automated, incomprehensible messages

What I meant by the question in my previous post

is what is ebay's Australian phone number right now?

What is ebay's physical address in Australia right now ?

Re: Why eBay can not be contacted anymore?

*crikey*mate* — Sun, 06 Apr 2014 00:49:30 GMT

I just googled - it's all there

White Pages

Re: Why eBay can not be contacted anymore?

thecatspjs — Sun, 06 Apr 2014 02:38:26 GMT

@akrogiali-artwaves wrote:
Why eBay can not be contacted anymore? There is no phone number to ring or eMail to send a message.
Why eBay things that they have answers to all questions?

There is no ligitimate answer to this one:
If an item is posted FREE Delivery, Why the size of the parcel and weight mater????

It is quite confusing that in your screen shot it is showing as needing to complete package dimensions for an item that is being sent FREE Delivery - however perhaps just select flat rate standard delivery option and then it should not appear.

Re: Why eBay can not be contacted anymore?

akrogiali-artwaves — Fri, 11 Apr 2014 07:38:39 GMT

That's a not well though answer.

What about a post card? do you have to tell anyone the size of a post card?

What about an A4 size document of map. A 40x 50 cm canvas?

It is worth considering all options before answering. Size is irrelevant whether Postage is Free of at a fix price.

It is only relevant os you claim to charge a customer at cost; However, even then they ask first before they bid.

Re: Why eBay can not be contacted anymore?

akrogiali-artwaves — Fri, 11 Apr 2014 07:41:25 GMT

I could not find any number of email address.

Could you please explain how and where did you find the phone number.

There used to be a contact number many months ago and you could talk to a computer with pre-organised answers.

Direct call is very rare.

I would love to know what did you do to get the phone numbers

Re: Why eBay can not be contacted anymore?

akrogiali-artwaves — Fri, 11 Apr 2014 07:48:40 GMT

To make sure I am right I just checked again.

Customer Support -->> Contact eBay THREE OPTIONS: Buying -- Selling - My Account.

ALL THREE OPTIONS LEED TO COMPUTER GENERATED ANSERS.

Re: Why eBay can not be contacted anymore?

davewil1964 — Fri, 11 Apr 2014 08:12:07 GMT

You didn't go far enough.

I selected 'Selling' then 'revising or editing a listing' but that was just to get a useful page, et voila -

http://ocsnext.ebay.com.au/ocs/cusr?query=42

have a look on the right and there are all sorts of options for contacting them.

Re: Why eBay can not be contacted anymore?

*crikey*mate* — Fri, 11 Apr 2014 08:13:22 GMT

nah, play around with dif scenarios

most lead to options

phone us

we will phone you

email
us

and a 4th one I can never remember (maybe live chat?)

Re: Why eBay can not be contacted anymore?

*crikey*mate* — Fri, 11 Apr 2014 08:15:27 GMT

I just went to "My account" => Billing and Invoices"

and got

Call us Learn more?Learn about how Call Us works

Agents are available to accept your call from 8:00 am-9:00 pm AET Monday to Friday; 8:00 am-5:00 pm AET Saturday and SundayWe'll give you a phone number and PIN.

Call me Learn more?Learn about how Call Me works

8:00 am-9:00 pm AET Monday to Friday; 8:00 am-5:00 pm AET Saturday and SundayAgents are available to call you back from 8:00 am-9:00 pm AET Monday to Friday; 8:00 am-5:00 pm AET Saturday and Sunday

Estimated wait time: 4 minutesAn agent will be available to return your call in 4 minutes

Chat with us

7:00 am-11:00 pm AET 7 days a weekAgents are available to chat with you from 7:00 am-11:00 pm AET 7 days a week

Send us an email

Generally we will reply within 24 hour

Re: Why eBay can not be contacted anymore?

helenm777 — Fri, 11 Apr 2014 16:20:38 GMT

I have always used the Chat Online when contacing Ebay with any problem or query.

I find this service extremely good.. and never have to wait for more than 5 minutes ..sometimes just a couple of minutes to get through and have my query answered immediately.

You also receive a Transcript of the online dicussion emailed to you if you need to refer back.

I agree though that they recently changed the way you find this link ..and it is sort of hidden if you don't know where it is