topic Re: Shipping Delays to WA in Selling

Shipping Delays to WA

robbierobbie13 — Thu, 17 Apr 2014 05:34:41 GMT

There have been delays in shipments to WA due to a recent train derailment I think 10th April. It can take several weeks for people to receive parcels as there is a backlog according to Australia Post. I have had several customers complaining about slow postage so hopefully eBay will remove any undeserved low scores or negative / neutral feedback sellers get due to this out of control issue. Linky below.

http://auspost.com.au/about-us/important-updates.html

Re: Shipping Delays to WA

2106greencat — Thu, 17 Apr 2014 06:17:25 GMT

It always takes a while to WA, but yes this is looking to be a long haul.

Just as a bit of advice, when a buyer from WA purchases, send them a message advising the parcel will be posted etc etc, and let them know about the notification from AP, so at least they are informed and won't get impatient too early.

During the floods in Qld last year I did this and not one buyer was angry or blamed me for delay's - most people are decent, just keep them in the loop.

Re: Shipping Delays to WA

padi*0409 — Thu, 17 Apr 2014 07:41:33 GMT

Hi GC (waves), yesterday I had a 5kg parcel delivered here in Perth from NSW and I'd only paid late the previous afternoon!!!!!!!

Has to be a record of some sort......

There will probably be an even greater lag in deliveries to WA, apart from the derailment and Easter we had the AP delivery centre closed down yesterday because of suspicious packages (some strange powder in them and threatening notes, re bombs **bleep**)

Edit "bombs f*f*s* "

Re: Shipping Delays to WA

2106greencat — Thu, 17 Apr 2014 07:46:39 GMT

Waves back to padi

bombs threats - that can't be good!

Take care you

Re: Shipping Delays to WA

kyirrie — Thu, 17 Apr 2014 09:23:29 GMT

This is a very good piece of advise GC. I know I often find that parcels I send to WA seem to be slower than on the east coast where I am, but I suppose that is to be expected somewhat due to the distance. I didn't know about that derailment that Robbie mentioned, that'll slow things down even more I expect! Adding advise to customers about the added time to parcels going to WA would certainly be a good idea to guard against negative feedback.

Re: Shipping Delays to WA

kyirrie — Thu, 17 Apr 2014 09:24:39 GMT

Thanks for sharing this link Robbie, never would have known about it otherwise 🙂

Re: Shipping Delays to WA

haolove13 — Thu, 17 Apr 2014 16:09:27 GMT

The line was reopened on Thursday and I live near the Melbourne Adelaide line. We have had several trains go past at unusual times tonight so it looks like traffic will flow again. The Easter break will make it hard but there could be some catching up over the next two weeks.

Maybe the large parcel got lucky and got sent by airmail.

My friends in WA call it Wait Awhile for a reason.

Re: Shipping Delays to WA

2106greencat — Thu, 17 Apr 2014 22:22:52 GMT

I have heard the Wait Awhile term too.

We have a rep oveer there and there is no way to guage how long things will take - a courier co we use sometimes gets cartons there within 3-4 days, a pallet on a logistics co can take up to 10 days, AP - sonme of my C&S parcels arrive with 2 days, amazingly difficult to give any real ETA to a buyer.

Mind you most living in WA are aware of the situation so rarely cause problems.

Re: Shipping Delays to WA

*crikey*mate* — Fri, 18 Apr 2014 00:02:30 GMT

I bought 2 things from 2 dif sellers in WA last week.

Both marked posted on Thurs april 10

One was a large letter the other a SOD parcel (under 500g)

They both arrived here yesterday Thur 17 April.

a day or two longer than usual, no huge difference except my postman who delivers the small parcels must be a lazy bleeper as he always cards the parcels he has to deliver, even if we are home rant over.

Re: Shipping Delays to WA

2106greencat — Fri, 18 Apr 2014 02:12:47 GMT

Actually DH - it does work a little wierd - what we SEND to WA can take for ever, what we RECEIVE usually arrives in a timely fashion, not too far out of normal ETA Oz wide.

Not sure why ? maybe the road signs aren't marked as well on the way to WA ???

Re: Shipping Delays to WA

babylonfuture — Fri, 18 Apr 2014 02:22:14 GMT

Just found out that my cousin is driving a load over from Sydney to the Australia Post depo in Welshpool. Be arriving this weekend.

This be one of many loads coming via road freight.

He generally doesn't do East Coast to West Coast runs (he be going back empty), but must be paying well.

Re: Shipping Delays to WA

padi*0409 — Fri, 18 Apr 2014 02:51:31 GMT

@2106greencat wrote:
Actually DH - it does work a little wierd - what we SEND to WA can take for ever, what we RECEIVE usually arrives in a timely fashion, not too far out of normal ETA Oz wide.

Not sure why ? maybe the road signs aren't marked as well on the way to WA ???

Duh, well hello GC...............road signs are only painted on ONE side so you have to look behind you to see what they say......

Slaps head........................

Re: Shipping Delays to WA

haolove13 — Fri, 18 Apr 2014 09:08:56 GMT

As an update to my earlier post, there has been a freight train going past here about every hour today so there will be a lot of freight to deliver on tuesday.

Trains are going both ways which is unusual for Good Friday. Normally there are a couple of trains in the morning clearing out the last of the loading ex Melbourne and a dribble of trains ex Perth until Sunday.

But it looks like it could be a good weekend for trainspotters around here.

Re: Shipping Delays to WA

letscleanupmycupboards — Sat, 19 Apr 2014 14:58:32 GMT

eBay would not remove undeserved low scores or feedback based on circumstantial delays I wouldn't think. It's obviously unfair of a buyer to leave low dsr or feedback however that's the buyers prerogative. A buyer can leave all one star ratings the day after they pay even if unjustified.

Re: Shipping Delays to WA

haolove13 — Sat, 19 Apr 2014 15:57:36 GMT

And that makes a lot of sellers angry.

That will change when the anonymous factor is removed soon

Re: Shipping Delays to WA

letscleanupmycupboards — Mon, 21 Apr 2014 11:14:36 GMT

How will it help sellers knowing who gave them low ratings? It will probably mean buyers being summarily added to the blocked bidder list by that seller if they give low ratings too.

What exactly is the benefit for buyers or sellers?

Re: Shipping Delays to WA

davewil1964 — Mon, 21 Apr 2014 11:30:42 GMT

The benefit for sellers is that they will only get stung once.

The benefit for buyers is that they will have an enhanced ebay experience.

Re: Shipping Delays to WA

*crikey*mate* — Mon, 21 Apr 2014 11:34:46 GMT

@letscleanupmycupboards wrote:
How will it help sellers knowing who gave them low ratings? It will probably mean buyers being summarily added to the blocked bidder list by that seller if they give low ratings too.

What exactly is the benefit for buyers or sellers?

For a Seller

By knowing which transaction earned you the low DSRs, you can evaluate exactly what happened and determine

a) if, as far as you are concerned, that transaction went well, and you believe the customer is just being unreasonable/unrealistic/vengeful etc, so you can then decide iof you wqant to trade with them in the future.

b) go - hmm, I see why that customer thinks that, now I know how to improve/ how can I change my practises to improve my service

c) yep, well the surrounding circumstances were beyond my control

yada yada

Re: Shipping Delays to WA

haolove13 — Mon, 21 Apr 2014 11:36:37 GMT

Or it will mean the call centre will get more calls, and if people are able to be identified for defamatory comments and actions it could make the courts busier as well.

A friend of mine got 60 low DSR's from one customer in two transactions which were completely unjustified. If it were to happen to me I would consider action in some form.

Hopefully it may stop the unjustified postage cost ones as well as the postage time ones.

Re: Shipping Delays to WA

fourandsixpants — Mon, 21 Apr 2014 12:24:15 GMT

Bought from and paid seller on 6th April.....seller posted from QLD (Ipswich) on 7th April.

.....excuse my ignorance if I am missing something here but do Australia Post 'drive' all parcels by road from Qld to WA?

and/or how does a derailment on 10th April in the lower East of Australia affect parcels coming to WA from QLD, that were posted 3 days before this supposed 'derailment'.

Thanks in advance.

I am waiting on several parcels from different sellers.