topic Re: Unfair Negative Feedback - Sellers Beware in Selling

Unfair Negative Feedback - Sellers Beware

classic_temptations — Fri, 25 Apr 2014 07:32:26 GMT

Hi Everyone

I sold an item to a buyer who is claiming the item was received damaged and parts were missing.

The buyer would not provide photo evidence but did state what parts were missing.

I explained that she would need to return the item as we did not keep spare parts (courier would pick up)

she asked for cash compensation instead. I explained we did not do this and that she would need to return the item]

for a refund or exchange.

So now i have received Negative Feedback - This is all wrong, how can she not provide photo evidence that

the item was faulty, refuse to return, ask for cash and when I refused to give cash she can leave Negative Feedback!

and how many sellers has she done this to, the item was most likely in perfect condition and this is a scam

I cant even leave her a Negative, so frustrating!!

Sorry i just wanted to have a whinge because theres nothing i can do about this

Thanks for reading - Sellers Beware!

Re: Unfair Negative Feedback - Sellers Beware

harley_babes_hoard — Fri, 25 Apr 2014 07:45:36 GMT

I don't see any neg on your account. The only thing you can do is leave a follow up to her neg stating the facts.
I would leave her ID first so others can block her if need be. eg
Harley_babes_hoard, claims damaged item would not return or show proof. wants refund

you can do that from here
http://feedback.ebay.com.au/ws/eBayISAPI.dll?PersonalizedFeedbackLogin

Re: Unfair Negative Feedback - Sellers Beware

*crikey*mate* — Fri, 25 Apr 2014 07:46:08 GMT

You mnight be able to do something, it just depends on what the buyer said in their feedback

Maybe a followup of offered full refund or replcacement etc.

Re: Unfair Negative Feedback - Sellers Beware

2106greencat — Fri, 25 Apr 2014 07:50:28 GMT

There is most certainly something you can do about this - I can not see neg on your account, so assume the buyer is 'threatening neg' !

You have offered to pick up at your cost, refund on return, no questions asked, they have demanded monetary compensation that they are NOT entitled to.

If you do receive the neg they are threatening contact eBay as soon as you can, keep all correspondence between the buyer and yourself, this is blatant feedback extortion.

Speak to a supervisor about this, do not accept the blah blah from the phone drone that answes your call.

Re: Unfair Negative Feedback - Sellers Beware

harley_babes_hoard — Fri, 25 Apr 2014 07:50:15 GMT

Is not feedback extortion unless she has threatened to leave a negative if not getting a refund. And even then ebay are very particular about what they remove believe me.

Re: Unfair Negative Feedback - Sellers Beware

2106greencat — Fri, 25 Apr 2014 07:53:08 GMT

Harley - you are not going crazy - I edited my reply when I realised the OP has not received a neg yet. LOL

Regardless though - the buyer is not asking for a refund, they are asking for monetary compensation without proving (photo) or returning the item, and that IS extortion.

Re: Unfair Negative Feedback - Sellers Beware

harley_babes_hoard — Fri, 25 Apr 2014 07:54:03 GMT

The OP might have another account which the neg is on

Re: Unfair Negative Feedback - Sellers Beware

jensmanchester-australia — Fri, 25 Apr 2014 08:00:38 GMT

If all the communication between yourself and the buyer was within the ebay message system ring ebay and ask them to read through the messages and request the feedback be removed. From what you have said you have tried to sort this out with the buyer and they have been uncooperative so there is a good chance ebay will remove it as the buyer does not have the right to demand cash compensation.

Re: Unfair Negative Feedback - Sellers Beware

harley_babes_hoard — Fri, 25 Apr 2014 08:47:48 GMT

The buyer does not have the right to demand another item either without photo evidence of damage as in my case. buyer threatened a new item or negative feedback ebay would not remove the neg.

Re: Unfair Negative Feedback - Sellers Beware

jensmanchester-australia — Fri, 25 Apr 2014 09:31:08 GMT

Harley - it is all depends on what the communication is between the buyer and the seller as to whether or not it is able to be removed. For example if the seller has offered to pay for the item to be returned for an exchange or refund and the buyer refuses then in that situation ebay will sometimes remove the negative feedback.

Re: Unfair Negative Feedback - Sellers Beware

hoardertoolong — Sat, 26 Apr 2014 01:48:31 GMT

HI, very sympathetic as you have gone out of your way. But perhaps in asking for monetary compensation, she is looking for a discount, perhaps you could approach her on this basis, whether 10% or whatever. Say you may be prepared to offer a discount provided she supplies photo evidence. good luck cheers

Re: Unfair Negative Feedback - Sellers Beware

bailey.and.co.antiques — Sat, 26 Apr 2014 06:16:06 GMT

We have also had a very similar experience from two separate buyers from Laverton Vic. We found out through investigation that they are related to each other. Did your buyer live in Laverton? Go to customer support - contact Ebay - Selling - Report a Member. Tell them what has happened to you as they will take appropriate action if the buyer takes it further.

Re: Unfair Negative Feedback - Sellers Beware

somecoinstohelpcharities — Sat, 26 Apr 2014 06:44:08 GMT

The one way feedback system is insulting. why bother having feedback for a buyer if all you can do is indicate positives?

have a look at my feedback score for the numpty that stole my coins and then gets a refund then gives me a neg.

See how only one idiot can affect your feedback score? I was 4.9 for everything until that scammer

what a joke

Re: Unfair Negative Feedback - Sellers Beware

davewil1964 — Sat, 26 Apr 2014 06:49:15 GMT

Maybe you should have sent registered like the buyer paid for then. Then you would have had Paypal seller protection. And at least still have the money. Probably still have the negatives, but the impact of those is more in your followups than the original comments.

Most buyers don't seem to look at negative feedback anyway. If the number of buyers complaining about shonky sellers withy LOTS of negatives is anything to go by.