topic buyer editing totals in Selling

buyer editing totals

recordfairs — Mon, 18 Jun 2012 07:53:06 GMT

I just sent an inoice with postage by Click & Send for $11.50 as it is a 3kg satchel

the buyer somehow changed it to standard delivery for $9 postage, when my settings dont allow buyers to edit totals

is there a way they can still edit and change the postage?

Re: buyer editing totals

huaershop — Mon, 18 Jun 2012 08:01:25 GMT

Dear,

Hello.We met such kind of problem before.The buyer add the postage as he want,then pay for it.Accutually,he should pay much more for the postage since we set up .Who could tell us why?

Thanks.

Re: buyer editing totals

Anonymous — Mon, 18 Jun 2012 08:11:05 GMT

I have had a problem with click and send parcel today, the buyer only paid the postage, without the $3 for signature, which was the only option I allow. I just assume it was eBay that gave the buyer the wrong amount; they paid before I got the chance to send an invoice.

Sounds like some glitch.

huaershop you need to set your setting such a way that people cannot change the postage amount.

Re: buyer editing totals

bigbrickshop — Mon, 18 Jun 2012 08:40:05 GMT

I just sent an inoice with postage by Click & Send for $11.50 as it is a 3kg satchel

the buyer somehow changed it to standard delivery for $9 postage, when my settings dont allow buyers to edit totals

is there a way they can still edit and change the postage?

Did the buyer buy multiple items? If the original listings were for $3 postage per item and the buyer has purchased 3 items then they would expect to only pay $9 postage. If you have changed it to $11.50 due to the increased weight then in checkout they can select to uncombine the invoice and save themselves the $2.50 by paying separately. If that is what's happened then I'd post them separately.

Re: buyer editing totals

*kazumi* — Mon, 18 Jun 2012 08:50:20 GMT

Did the buyer buy multiple items? If the original listings were for $3 postage per item and the buyer has purchased 3 items then they would expect to only pay $9 postage. If you have changed it to $11.50 due to the increased weight then in checkout they can select to uncombine the invoice and save themselves the $2.50 by paying separately. If that is what's happened then I'd post them separately.

I think it was the "GARY ABLETT - IRONBARK LEGENDS " with postage of $11.50. Do you actually remember the $11.50 showing when you were posting the invoice?

Re: buyer editing totals

phorum_junkie* — Mon, 18 Jun 2012 09:33:14 GMT

If it was your last 3 items sold and to the same buyer then the ebay item sold email would say $9 and they may have paid using that before you sent the invoice.

You cannot ask for more than $9 if that is what you quoted unless the buyer asks for a different delivery method and then you need to refund the payment and reinvoice with the new postage and don't click recalculate, if you do it goes back to $9.

Re: buyer editing totals

davewil1964 — Mon, 18 Jun 2012 16:06:31 GMT

I have had a problem with click and send parcel today, the buyer only paid the postage, without the $3 for signature, which was the only option I allow. I just assume it was eBay that gave the buyer the wrong amount; they paid before I got the chance to send an invoice.

Sounds like some glitch.

huaershop you need to set your setting such a way that people cannot change the postage amount.

Why do you charge $3 for signature, when it costs $1? I certainly wouldn't pay $3 for the signature option on C&S.Why do you not include it in the item price or handling cost if you don't offer any other option?

Re: buyer editing totals

Anonymous — Mon, 18 Jun 2012 21:31:21 GMT

Why do you charge $3 for signature, when it costs $1? I certainly wouldn't pay $3 for the signature option on C&S.Why do you not include it in the item price or handling cost if you don't offer any other option?

NO, it does not cost dollar, C&S parcel with signature costs $3.15 on top of the postage, or $1.55 for tracking only. And I enter it as registered (which it is) and normally it comes up as a total including the $3.15. I also get insurance, which comes on top of that, but I pay that out of my pocket.

Normally, the total quoted price is pretty spot on, but I just got another parcel that came up wrong, and this time I am out of pocket $5.50!!! Not happy.

Re: buyer editing totals

purplesuz68 — Tue, 19 Jun 2012 02:39:25 GMT

It's $1 for a signature on a C&S satchel, $3 for a signature on a C&S parcel.

Re: buyer editing totals

bigpelican — Mon, 10 Dec 2012 20:14:10 GMT

I think it is ridiculous - instead of answering this blokes question you other sellers are scribbling over postage costs. This is the problem EBAY.............. our customers are changing their invoices WITHOUT our permission. I have it selected on my preferences that they can't edit the total and this week I've had 5 people put in what ever they like. I'm seriously unhappy with this. What's going on EBAY???????????

Re: buyer editing totals

phorum_junkie* — Mon, 10 Dec 2012 20:29:43 GMT

This thread is nearly six months old and it turned out that the seller was not doing it right anyway.

In all my years of selling I have never had ebay arbitrarily alter the quoted postage. It is far more likely that it is something you are causing by the way you are quoting postage.

Re: buyer editing totals

rpatz_fan — Tue, 11 Dec 2012 02:21:52 GMT

i agree totally this is something that needs to be fixed as soon as possible .

Re: buyer editing totals

bigpelican — Tue, 11 Dec 2012 20:39:48 GMT

Although the thread is old, this is a relevant concern for me today.

I think with over 6000 feedback and over 15000 transactions, I know about quoting postage and how that is affected. I am not saying ebay is changing the postage, the customer is. It is saying

'buyer edited total' WTF?

This has just happened in the last week customers have been editing their own totals. This is a brand new concern. I'll contact my top account specialist and see if he has any solutions and post what ebay have to say.

Re: buyer editing totals

phorum_junkie* — Tue, 11 Dec 2012 21:05:29 GMT

If it is a buyer edited total have you checked your setting to make sure it hasn't defaulted to allowing the buyer to edit.

Re: buyer editing totals

bigpelican — Wed, 19 Dec 2012 08:32:37 GMT

that was the first thing I checked, still is set that buyer cannot edit total, yet they are. I've spoken with ebay and they said they will check it out.

Re: buyer editing totals

kimmidoll001 — Thu, 20 Dec 2012 08:00:14 GMT

Don't know if this will help you sellers out at all BUT I paid for 4 items from the same seller yesterday (19th December) and had trouble checking out with paypal when I tried to add a message to the Seller.

Ebay has changed the way checkout is processed, I do not know if everyone has the new checkout or just some. I also got asked to give feedback on what I thought of their new checkout procedure.

I gave them what for, because I am tired of them changing everything all the time, as in now you have this feature, now you don't. Let's try this, no let's revert back to the old way.

Anyway, this may well be why buyers are able to edit the postage costs on their items regardless of a sellers settings.

Just a thought, but if more than 1 seller is experiencing this problem, it could well be the answer.

Re: buyer editing totals

thesoulyearns — Fri, 21 Dec 2012 08:21:46 GMT

Unless you actually state a specific cost in the Shipping and Handling part when typing the listing, a buyer may be able to change the cost at checkout.

I recently bought an item from overseas and they had a number of locations listed in their Post To locations but only one shipping option was listed in Postage and Payments - which was their country. So, the Postage cost to Australia said: "Read item description or contact seller for details."

In the description of the item they put the costs for international shipping. When I went to checkout and pay, I was able to type in a shipping cost but not wanting to type in the wrong one, I simply requested an invoice. This was the first time in recent memory that I can remember having the option of typing in a shipping cost.