topic Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA in Selling

HOW TO BLOCK BUYERS FROM WA/TAS/SA

bimberiretrosystems — Thu, 01 May 2014 21:54:20 GMT

Does anyone have ani idea how to block buyers from these states-in the preferences there is only options to block countries and not certain Australian states-after the 6th of may i really do not want to pay extra FVF for buyers from these states-one buyer from Broome for example ruins everything in terms of postage costs. Any help would be most welcome

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

a_beautiful_room — Thu, 01 May 2014 23:03:08 GMT

You can't block buyers from other states, unless you list your items as "pick up only" and even this does not block them, it will just make them look at the location and then (maybe) not buy.

You would be much better to figure out how to use calculated postage so that your buyer from Broome pays the correct postage if they want to buy, rather then figuring out how to stop buyers! They are thin enough on the ground already, without trying to make your buying pool even less.

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

chezzy — Thu, 01 May 2014 23:14:18 GMT

I looked at only one of your listings which says FREE postage, yet in the description it says

"BUYER PAYS ALL POSTAGE+PACKING COSTS-THERE IS NO FREE POSTAGE ON ANY OF MY LISTINGS UNDER ANY CIRCUMSTANCES, NO MATTER WHAT YOUR PHONE/COMPUTER MIGHT INDICATE."

That could be rather misleading/confusing, is there a reason you have even put listings with free postage if you are concerned about potential higher costs of longer distance postage?

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

go-tazz — Thu, 01 May 2014 23:28:05 GMT

@chezzy wrote:
I looked at only one of your listings which says FREE postage, yet in the description it says

"BUYER PAYS ALL POSTAGE+PACKING COSTS-THERE IS NO FREE POSTAGE ON ANY OF MY LISTINGS UNDER ANY CIRCUMSTANCES, NO MATTER WHAT YOUR PHONE/COMPUTER MIGHT INDICATE."

That could be rather misleading/confusing, is there a reason you have even put listings with free postage if you are concerned about potential higher costs of longer distance postage?

There was/is a glitch with mobile phones showing free postage for pick up items when doing a general search.

What the Op is doing is called search manipulation and is against eBay policy,(which could end up getting those

listings removed and they will be given a strike against them,(which could affect their selling).

They need to use the calculated postage option,

The only option for the FVF's on postage is to add it to the item cost,(eg: start at a higher price).

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

chezzy — Thu, 01 May 2014 23:48:44 GMT

Yes, I am also aware there are/were a couple of variations on the "free postage" option - I recall we had some problems a few months ago when trying to set up "pick up only" listings. In the end we had to also put PICK UP ONLY in the title to 'help' those browers/bidders who do not bother to read the descriptions....

We had to cancel some listings when we got a run of interstate and even overseas people bidding on our pick-up-only listings.

Glitch or not, the seller is responsible for making things VERY VERY CLEAR - my suggestion is add info to the title or have the important info at the start of the description and not way down the bottom.

Other solutions as has been already suggested: pick up only, or calculated postage. Can you also request for potential buyers to contact you for a quote before placing a bid?

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

bimberiretrosystems — Fri, 02 May 2014 01:25:54 GMT

which listing did you look at that said this-i'm in the process of adjusting to this new free postage system and a couple might have slipped through

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

digital*ghost — Fri, 02 May 2014 02:02:55 GMT

@a_beautiful_room wrote:

You would be much better to figure out how to use calculated postage so that your buyer from Broome pays the correct postage if they want to buy, rather then figuring out how to stop buyers! They are thin enough on the ground already, without trying to make your buying pool even less.

I agree with this, but you can actually block specific regions and states - some states you can only block entirely, other states are divided into metro, regional and remote areas, which you can choose to block individually. The other option is to use rate tables.

http://pages.ebay.com.au/help/pay/shipping-costs.html#where

I was playing around with the options the other day just to try and see how it works, and I was only able to access the option to block domestic regions after I had created a rate table, but then I was able to switch back to flat rate and still block by region.

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

chezzy — Fri, 02 May 2014 02:01:34 GMT

At the moment I can not locate the item that prompted my response BUT there is another example - several items which ended on the 29th April

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

anotherpancake52 — Fri, 02 May 2014 02:18:00 GMT

All the listings I've looked at that you have as Free Postage also have some 'Additional Payment Instructions' at the bottom of the Description.

Sellers cannot add extra costs after the item is sold. If you offer free postage ( and I'm reading it on my computer not 'phone or ipad) which is also in your listing under Postage costs - that is what should be supplied.

It may be that all the 'Additional Payments' are already in the item cost - if so I apologise - but perhaps it needs to be made a little clearer that Free Postage is actually Free.

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

bimberiretrosystems — Fri, 02 May 2014 03:34:27 GMT

Additional payment instructions are simply that-extra instructions. There are no extra charges in the additional payment instructions-if you see some extra costs let me know as free postage is just that-free

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

cassie135 — Sat, 03 May 2014 14:26:49 GMT

EBAY IS NOT MY BUSINESS AND I AM NOT A SHOP.BUYER MUST WAIT FOR INVOICE OR PAYMENT RETURNED. ALL ITEM(S) SENT AFTER CLEARED BANK PAYMENT.PAYMENT 4 DAYS FROM AUCTION END OR ITEM RELISTED.NO EMAIL COMMUNICATION-ONLY EBAY.BUYERS EBAY ADDRESS MUST BE CORRECT.

Why does the buyer need to wait for invoice on free postage?

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

k1ooo-slr-sales — Sat, 03 May 2014 15:24:34 GMT

EBAY IS NOT MY BUSINESS AND I AM NOT A SHOP.BUYER MUST WAIT FOR INVOICE OR PAYMENT RETURNED. ALL ITEM(S) SENT AFTER CLEARED BANK PAYMENT.PAYMENT 4 DAYS FROM AUCTION END OR ITEM RELISTED.NO EMAIL COMMUNICATION-ONLY EBAY.BUYERS EBAY ADDRESS MUST BE CORRECT.

I find that when I read text that is all in CAPS I find it difficult to read. The letters all look like they are too close together for my liking, and it is difficult to 'picture' the text i.e. a mix of uppercase and lowercase text lets me visualise where a sentence starts and ends. Don't get me wrong, I can read ALL CAPS text, it's just not as easy as using upper and lower case letters.

I FIND THAT WHEN I READ TEXT THAT IS ALL IN CAPS I FIND IT DIFFICULT TO READ. THE LETTERS ALL LOOK LIKE THEY ARE TOO CLOSE TOGETHER FOR MY LIKING, AND IT IS DIFFICULT TO 'PICTURE' THE TEXT I.E. A MIX OF UPPERCASE AND LOWERCASE TEXT LETS ME VISUALISE WHERE A SENTENCE STARTS AND ENDS. DON'T GET ME WRONG, I CAN READ ALL CAPS TEXT, IT'S JUST NOT AS EASY AS USING UPPER AND LOWER CASE LETTERS.

bimberi, you may find that buyers don't read the ALL CAPS parts of your descriptions/conditions etc for the same reasons that I find ALL CAPS text annoying and difficult to read. ALSO, TEXT IN ALL CAPS IS CONSIDERED AS SHOUTING WHEN USED IN A COMPUTER ENVIRONMENT / SETTING. As a buyer, I don't like being shouted at. you may even be losing potential customers becasue of it.

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

*crikey*mate* — Sat, 03 May 2014 16:16:59 GMT

@cassie135 wrote:
EBAY IS NOT MY BUSINESS AND I AM NOT A SHOP.BUYER MUST WAIT FOR INVOICE OR PAYMENT RETURNED. ALL ITEM(S) SENT AFTER CLEARED BANK PAYMENT.PAYMENT 4 DAYS FROM AUCTION END OR ITEM RELISTED.NO EMAIL COMMUNICATION-ONLY EBAY.BUYERS EBAY ADDRESS MUST BE CORRECT.

Why does the buyer need to wait for invoice on free postage?

Addressing Bimberri:

Hi Matey, just a quick comment about this, which i presume is from one of your listings.

Before you relist the item, you really need to officially terminate the transaction with the first buyer, either through mutual cancellation or the NPB system. Among other things, this will allow you to recoup your FVFs that you were charged.

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

brynhillfarm — Tue, 20 Feb 2018 09:23:34 GMT

Did anyone ever figure out how to block buyers from certain states in Australia? I managed to do it on several of my listings quite a while ago (I have plants I cannot send to certain places because of quarantine issues) but have spent hours trying to remember how I did it so I can apply the blocks to all my plant and seed listings. The only options that come up when trying to implement exclusion zones for posting are international regions and countries, not domestically within Australia.

I talked to ebay today and was told it is not possible to block certain states within Australia, but somehow I managed to do it...wish I could remember how.

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

digital*ghost — Tue, 20 Feb 2018 09:55:18 GMT

You can't block by state, as such, but you can effectively do the same thing by using the regional blocks - that goes by postcode, so you'd have to block all regions within a state in order to block the entire state.

I have found regional blocks become an option if you click 'yes' to using rate tables, though last time I was checking out the options, you didn't have to actually use the rate tables for your postage in order to block by region.

Some of the info about regional blocks is here: https://sellercentre.ebay.com.au/postage-rates-tables

(The page I linked to above no longer exists in its original form, and it now goes to a new page with much less info).

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

go-tazz — Tue, 20 Feb 2018 10:18:09 GMT

That's in Business Policies: My eBay > My Account > Business Policies:

Then go to Create Policy > select Postage from the drop down menu.

Scroll to the bottom and select > Edit exclusion list

Tick the regions you want to exclude and select Apply,

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

go-tazz — Tue, 20 Feb 2018 10:23:17 GMT

If you don't have Business Policies:

https://pages.ebay.com/help/sell/business-policies.html

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

brynhillfarm — Tue, 20 Feb 2018 12:08:56 GMT

Thanks-tried this but no good. The FAQs for Postage Rate Tables say:

Can I Exclude Delivery Zones From My Postage Rate Tables?

No, to do so you will have to do it from your Business Policies by creating an exclusion list. Steps below:

From “My eBay”, go to “My Account”
Go to “Business Policies”
From there edit your business policies and create an “Exclusion list” (at the bottom)

No good as don't have any policies that I can find.

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

brynhillfarm — Tue, 20 Feb 2018 12:18:34 GMT

Have tried for hours to locate and fiddle with my Business Policies- no success. Couldn't even find a menu option to click on for policies, let alone alter them. Finally tried:

www.bizpolicy.ebay.com.au/businesspolicy/policyoptin

YES!!! SUCCESS!!!! I found my policies and from there can sort out domestic exclusion zones for postage. Both on-line chat and phone call to Ebay said it can't be done. Useless people.

Well done Ebay for turning what should be a straight forward task into a full-on time-consuming nightmare. The sellers defect rate looks bad every time they have to refund a transaction because a buyer can't read the description that says 'we don't post to your area', and Paypal gets their little cut every time a transaction is refunded.

Re: HOW TO BLOCK BUYERS FROM WA/TAS/SA

languidlady49 — Tue, 20 Feb 2018 15:00:55 GMT

with reference to OP is there such a thing as a blocked SELLER list