topic Re: New Click and Send - new services, ebay label system... in Selling

New Click and Send - new services, ebay label system...

babylonfuture — Thu, 01 May 2014 09:23:48 GMT

WOW

New Click and Send services coming.. and also the ebay click and send codes will cease to work on the click and send site from 13th May. Will need to use the ebay Label Postage service.

Click and Send will have it's own flat rate products., ie, BX1, BX2 (no BX4). If you qualify for the business 250 Aus Post account you can get extra cover for $1 (and you do not need signature on delivery, unless value of goods is over $300).

Have a read here

http://auspost.com.au/about-us/click-and-send-changes.html

What are your thoughts?

1 big issue for me with the ebay system is the 1 label per page. Might need to look into a label printer (I have a brother QL-570 now, but for postage labels they would be too small..).

Good to see , if I read correctly, we can pay for international post parcels, ordinary parcels etc all online ..

Also the new barcode they generate will include the receivers address - so should mean more reliable deliveries (we can only hope, right?!?!).

Re: New Click and Send - new services, ebay label system...

go-tazz — Thu, 01 May 2014 10:43:58 GMT

My main issue is that the eBay satchels I have wont be able to be used with Click & Send.

Can I continue to use my Australia Post / eBay flat rate products?

You can continue to use Australia Post / eBay flat rate products to send your parcels

through eBay’s label printing platform on ebay.com.au.

You can also use any remaining Australia Post / eBay satchels to send parcels through

Click and Send,but the postage will be charged at the same rate as the new Australia

Post flat rate products.

If you plan to send parcels through Click and Send, please remember to order the new

Australia Post flat rate packaging next time you order.

Also the quantity you can order has change,(no way would I order 20 flat rate boxes).

What are the packaging costs?

No changes are being made toAustralia Post/ eBay flat rate packaging costs or

minimum order quantities at this time.

From 13 May, the new Australia Post flat rate satchels will be available in minimum order

quantities of 10,and flat rate boxes are available in minimum order quantities of 20.

Packaging prices can be found on the Australia Post online shop at shop.auspost.com.au

or the Australia Post shop atauspost.ebay.com.au

Re: New Click and Send - new services, ebay label system...

davewil1964 — Thu, 01 May 2014 11:20:23 GMT

Basically, if you want to utilise the eBay flat rate postage, you need to use the eBay label system.

This would be, presumably, because this deal was the reason they got third line forcing (and the consequent ability to charge FVF on postage) past the ACCC.

Re: New Click and Send - new services, ebay label system...

digital*ghost — Thu, 01 May 2014 11:27:09 GMT

@babylonfuture wrote:

Good to see , if I read correctly, we can pay for international post parcels, ordinary parcels etc all online ..
Also the new barcode they generate will include the receivers address - so should mean more reliable deliveries (we can only hope, right?!?!).

That's probably the best change they could have made (for me personally, anyway), I've been wishing to be able to use PayPal for international C&S parcels.

Re: New Click and Send - new services, ebay label system...

retrogeekaustralia — Thu, 01 May 2014 14:49:41 GMT

Will this mean we will now have to manually enter each address into click and send?

Re: New Click and Send - new services, ebay label system...

babylonfuture — Thu, 01 May 2014 16:18:31 GMT

No. You will be able to import into click and send as normal, however the ebay specific flat rate postage options will not be available there. (from 13th May)

Re: New Click and Send - new services, ebay label system...

curraone — Thu, 01 May 2014 19:42:30 GMT

And no more B4 boxes at flat rates

Re: New Click and Send - new services, ebay label system...

pnc75 — Fri, 02 May 2014 03:03:37 GMT

Would have been nice if they'd told us this before we went ahead and ordered new C&S satchels.

Re: New Click and Send - new services, ebay label system...

babylonfuture — Fri, 02 May 2014 14:41:24 GMT

From my reading of the documents/pages, the BX4 box will still exist on eBay, just not on clickandsend.com.au

But who knows really. As none of the staff at Australia Post know. Someone in a dark back room posted these changes without telling the people at the front end (call centres) first (or at same time).

Re: New Click and Send - new services, ebay label system...

ggearstore — Fri, 02 May 2014 22:41:36 GMT

It just keeps getting worse, did they even announce the new click and send prices ? At least I'm eligible for the bussiness "discount"
Now I'm completely in the dark on pricing.

No bx4 boxes is going to screw me

The 5kg bags are a plus at least until they announce the prices.

Re: New Click and Send - new services, ebay label system...

curraone — Sat, 03 May 2014 01:26:20 GMT

and now for the good news for sellers who offer bank deposit

curraone

My ebay prompts me to post parcel - I try to use postage label - but it says this item has not been paid for, although I have marked it as PAID

Rodulfo Jr. F.

Thanks for the details. Let me explain why you get the error message

Rodulfo Jr. F.

The eBay postage label is only available for items where the buyer has checked out and paid via paypal. So even if you manually mark an item as paid, you will still not be able to print a postage label

Rodulfo Jr. F.

Its best if you post the item directly with Australia Post

curraone

that is not good - when the new Aust Post labels come in, I will not be able to use my ebay satchels for item when someone pays by bank deposit or paymate

Rodulfo Jr. F.

I understand where you are coming from. What I can do is forward your feedback to our higher management. You may also do the same through this link:

Rodulfo Jr. F.

http://pages.ebay.com.au/help/account/suggestions.html

Rodulfo Jr. F.

For the mean time, you may want to only offer paypal as the payment methods for your items. In that way, you will be able to use all your eBay satchels

Re: New Click and Send - new services, ebay label system...

myprivatecollectionvintagejewellery — Sat, 03 May 2014 06:17:21 GMT

I am somewhat confused about this new Click and Send system. I note that it is to commence on 13th May ie 10 days from now and I understand that the Ebay Flat Rate Satchel will no longer be able to be used as it has been previously. My problem is where to you get the new satchels Auspost is referring to as they are not available on the Ebay Auspost shop nor their web store. I rang Auspost Customer Service yesterday and was told that they knew nothing about any changes. I read to the Customer Service Staff member what had been written on the Click and Send page when you login but was told once again we know nothing about this you need to ring Click and Send Customer service, I have asked my supervisor and they dont know anything either. Also there nowhere or any link advising how to apply for the 10% discount Business over 250 etch that was mentioned. Interestingly enough when you click on one of the links for further information it takes you to a PDF file page with the Auspost Insignia which is dated 29th May, 2014.

I am starting to get the feeling that perhaps Auspost has jumped the gun in announcing that this will start on 13th May as there is no sign of where to buy the new satchels or how to sign up for the Business 250 and their further information about this new system is dated over three weeks in the future ie 29th May.

Any advice from an Auspost employee who knows about these changes would be appreciated.

Re: New Click and Send - new services, ebay label system...

kidsmegamart — Mon, 05 May 2014 03:03:26 GMT

Message from Australia Post re Business 250 Membership -

Thank you for taking the time to contact us about a Business 250 membership through our Click and Send service.

Although there is information on our website regarding this new service, we are not able to advise you on how to organise this until Wednesday 7 May 2014, I am really sorry about this but please contact our Click and Send department on or after this date and we will be happy to provide you with the information that you require.

As of Wednesday the 7 May 2014, to take up this offer, simply apply on Click and Send to become a Business 250 Member. Allow up to 3 business days for us to verify your details and set up your new rates if approved.

Re: New Click and Send - new services, ebay label system...

myprivatecollectionvintagejewellery — Mon, 05 May 2014 13:09:15 GMT

Still no answer though on where we get the new satchels to replace the Ebay ones if you want to continue to use Click and Send for sending parcels via satchel. Anybody know anymore yet?

Re: New Click and Send - new services, ebay label system...

dylan11235813 — Mon, 05 May 2014 13:47:59 GMT

So I assume I will not be charged a FVF on the postage component for direct deposits...

Re: New Click and Send - new services, ebay label system...

Anonymous — Tue, 06 May 2014 02:27:47 GMT

@myprivatecollectionvintagejewellery wrote:
Still no answer though on where we get the new satchels to replace the Ebay ones if you want to continue to use Click and Send for sending parcels via satchel. Anybody know anymore yet?

From 13 May 2014, the Australia Post / eBay flat rate products will be no longer be available for use on Click and Send.

We are doing this to ensure that any deals offered to a marketplace are contained within that marketplace. We also wish to reduce potential confusion for non-eBay sellers about the use of Australia Post/eBay products.

eBay sellers can continue to buy the Australia Post / eBay flat rate products on our eBay Store and use the products on eBay's label printing platform at ebay.com.au. eBay's label printing platform lets you purchase and print your Australia Post postage labels which you can use with either the flat rate products or calculated postage and your own packaging. Learn more (External link) about buying and printing your postage on eBay.

If you wish to use Click and Send, you can do so by using the new Australia Post flat rate products.

http://auspost.com.au/about-us/click-and-send-changes.html

Re: New Click and Send - new services, ebay label system...

Anonymous — Tue, 06 May 2014 02:44:49 GMT

@myprivatecollectionvintagejewellery wrote:
Still no answer though on where we get the new satchels to replace the Ebay ones if you want to continue to use Click and Send for sending parcels via satchel. Anybody know anymore yet?

Just spoke to AP. They suggested to call them back tomorrow afternoon. They will have all the info.

Re: New Click and Send - new services, ebay label system...

Anonymous — Thu, 08 May 2014 01:56:19 GMT

@myprivatecollectionvintagejewellery wrote:
Still no answer though on where we get the new satchels to replace the Ebay ones if you want to continue to use Click and Send for sending parcels via satchel. Anybody know anymore yet?

Still no definite answer. Was told we can use the eBay branded satchels on C&S until November.

Re: New Click and Send - new services, ebay label system...

retrogeekaustralia — Thu, 08 May 2014 09:45:13 GMT

Anyone heard anything on how to register for the business account?

Re: New Click and Send - new services, ebay label system...

pearlvintagejewellery — Fri, 09 May 2014 05:49:56 GMT

So we now have a new system being put in place by Auspost Click and Send and none of their staff know anything about it. Fabulous. It would be nice to know if you can simply remain on Click and Send using up your old Ebay satchels albeit having to use a different code for them post 13 May. It would be nice to know where you can buy the new satchels Auspost talks about but gives no hint of where and when they can be purchased. It would be nice to know how you sign up for the Business 10% Discount account. No one at Click and Send can answer these questions and no one at the Auspost Customer Service can either. They just keep directing you back to Click and Send. Typical Auspost stuff up!