topic Re: Trouble relisting an item in Selling

Trouble relisting an item

georges_hobbyworld — Sat, 10 May 2014 07:26:24 GMT

I've been trying to relist an item which I've previously had listed successfully.

Due to the new eBay fees structure, I've made a couple of changes but every time I try and submit the listing it gives me the error

'You can not submit your listing due to the following problems

Please enter a valid value.
An error has occurred
Go back and edit listing'

I have noticed every time it returns me to editing the listing, it changes the postage policy to my default policy, so I figure it has to be something to do with that. However no matter what I try the error still keeps happening.

I've changed the price of the item from $54.99 to $62.99.

I then changed my postage policy from 'Standard 500g Domestic Post at $7.20 with Express Post option at $9.90'

to 'Standard Post at $0 (ie free post) with Express Post option at $3 extra'. No international post is offered.

I even tried just using Standard Post at $0 with no Express option and it still failed.

Can anyone please tell me what I'm doing wrong? I've used the same postage policy for 2 other free-post items without any problems. I just can't work out why it won't let me list the item!

Re: Trouble relisting an item

bigbrickshop — Sat, 10 May 2014 08:03:03 GMT

Have you ticked the Free Postage box over on the right hand side? Then add Express as an option under "Offer additional service"

Re: Trouble relisting an item

putney32 — Sat, 10 May 2014 08:03:09 GMT

others have mentioned this afternoon that the free postage 'value' seems to have some sort of a glitch,

either make it $1 postage or wait and try again

Re: Trouble relisting an item

georges_hobbyworld — Sat, 10 May 2014 08:16:16 GMT

Tried that. Didn't work. 😞

Re: Trouble relisting an item

thecatspjs — Sat, 10 May 2014 08:45:34 GMT

Have you tried to relist by using the sell similar choice ? Worth a shot if you haven't.

Also double check that the wording of the standard delivery post policy matches exactly the current eBay service offering wording. If there is any difference between the wording (which eBay changes with no advice from time to time) it may not default to the correct one.

Re: Trouble relisting an item

georges_hobbyworld — Sat, 10 May 2014 22:35:19 GMT

In reply to thecatspjs:
"Have you tried to relist by using the sell similar choice ? Worth a shot if you haven't.

Also double check that the wording of the standard delivery post policy matches exactly the current eBay service offering wording. "

I've tried relisting and I've tried sell similar. Both have the same errors. I've made sure the wording in the policy is the same as eBay's wording on other existing policies but that didn't help either.

I'm still getting the errors. If I use the postage policy with Free Standard and $3 Express post, I get the "Please enter a valid value" error twice. ie

You can not submit your listing due to the following problems

Please enter a valid value.
Please enter a valid value.
An error has occurred

If I take out the Express option and just use Standard Free post I only get the error once. ie

You can not submit your listing due to the following problems

Please enter a valid value.
An error has occurred

It's like it's not recognising the amount in the postage policy as being valid.

I've used the same postage policy on another item I have listed so I tried revising that by adding a dollar to the Item total and using the same postage policy but that worked fine.

This is very frustrating!

Re: Trouble relisting an item

bigbrickshop — Sat, 10 May 2014 22:55:25 GMT

Maybe it is nothing to do with the postage. It would help if eBay actually told you where the error was in the listing.

Have you checked the category is still correct? eBay often makes category changes.

Re: Trouble relisting an item

2106greencat — Sat, 10 May 2014 23:04:30 GMT

I've used the same postage policy on another item I have listed so I tried revising that by adding a dollar to the Item total and using the same postage policy but that worked fine.

This is a wierd idea, but save the listing that worked fine as a template, (as above) then change the relevant details - description blah blah and lsit as a newitem and see if if works.

It sounds like a real simple typo that your eye's may not be seeing coz you have looked at it for too long LOL

I know the feeling!

Re: Trouble relisting an item

thecatspjs — Sun, 11 May 2014 10:49:41 GMT

How frustrating.

If you haven't tried already, (I'm thinking you probably have) perhaps create another postage policy from scratch - rather than edit one that appears to be bung.

Re: Trouble relisting an item

georges_hobbyworld — Thu, 15 May 2014 02:09:21 GMT

2106greencat:
This is a wierd idea, but save the listing that worked fine as a template, (as above) then change the relevant details - description blah blah and lsit as a newitem and see if if works.

It sounds like a real simple typo that your eye's may not be seeing coz you have looked at it for too long LOL

thecatspjs:

If you haven't tried already, (I'm thinking you probably have) perhaps create another postage policy from scratch - rather than edit one that appears to be bung.

I ended up listing it successfully by creating a new listing. The same thing has happened now with 2 other items I've tried to relist. Definitely not a typo or anything. Postage policy is the same. It's a real issue and very time consuming. 😞

I hate eBay's Postage Policy thingo. I find it's very limited. Even more frustrating with errors like this that make no sense. How can you get a incorrect value error when the value of postage is 0 and free post box ticked?!

Re: Trouble relisting an item

2106greencat — Thu, 15 May 2014 04:44:54 GMT

Sorry, that's all I had.

Good Luck