topic Re: Click & Send -- Ship from state is invalid in Selling

Click & Send -- Ship from state is invalid

clarry100 — Wed, 14 May 2014 03:25:15 GMT

I am trying to send a 500gm satchel via C&S and keep on getting this message when trying to add to cart.

"Ship from state is invalid"

My ship from address is valid in QLD.

I've tried re-saving my own address but the error is persisting.

I can't seem to get past this one.

Anyone know how to get past this error?

Re: Click & Send -- Ship from state is invalid

opalia-com-au — Wed, 14 May 2014 03:40:00 GMT

log out and log in again. Do they increased the price to $8 now? It was $7.15 last time I use.

Re: Click & Send -- Ship from state is invalid

clarry100 — Wed, 14 May 2014 03:41:53 GMT

Crazy AP website.

I just kept on re-trying several times and eventually the error message went away and it worked.

How can a professional website be so flaky.

And to boot now this service is up from $7.15 to $8.00.

Why is it that outfits like ebay and AP charge higher fees and reduce their services?

As soon as we use up all our stock of the ebay satchels then we will just go over the AP counter. Only 25-cents more for less headaches.

Re: Click & Send -- Ship from state is invalid

gillians_gallery — Wed, 14 May 2014 04:05:16 GMT

That happens to me a lot, the first page with the address on fails to load the state select option, I just refresh it and it loads.

Re: Click & Send -- Ship from state is invalid

curraone — Wed, 14 May 2014 04:05:23 GMT

why not use the ebay postage labels?

Re: Click & Send -- Ship from state is invalid

bigbrickshop — Wed, 14 May 2014 04:13:54 GMT

If you're using C&S regularly you may find it quicker to create items if you select the option "Use single page item creation process" under Admin > My Preferences.

Re: Click & Send -- Ship from state is invalid

clarry100 — Wed, 14 May 2014 06:13:40 GMT

We have left-over C&S satchels to use up. I thought I had to use them up first. We still have stock left.

I have never used the ebay labels. Dont know how it works.

Do you pay on-the-fly? eg using a plastic card?

Or does it just add on to the ebay monthly fees?

I like to keep postage and fees separated for my tax accounting purposes.

Re: Click & Send -- Ship from state is invalid

selina2375 — Wed, 14 May 2014 06:39:01 GMT

Hi, As of yesterday C&S is no longer connected to Ebay as it was. You now have to print your labels through Ebay & the cost is added to your monthly seller fees. I did my first labels this morning, it is going to cost heaps more in A4 paper as you can only print one label at a time & you will only be able to get 2 labels in total by reusing the same sheet. The labels are too large to print 4 to a sheet even if you feed the paper back through. Poor effort by Ebay to take over the postage yet not have the label printing up to scratch & so we loose even more money on this whole postage thing.

A little false advertising re the discount - ebay is charging exactly what click & send were charging when connected to Ebay but Ebay are making like they are doing us a favour for a few months saying its discounted postage......I think they are buttering us all up.... I feel an increase in label printing cost comming in a few months - wait & see. I bet Ebay has a deal with Aust Post to take over click & send at a low cost & then that means Ebay can charge us what they like....there will soon be no cheaper mail here or at Australia Post .

Btw to print a label just click on Print label next to the item in your 'sold' page.

Re: Click & Send -- Ship from state is invalid

clarry100 — Wed, 14 May 2014 07:58:38 GMT

Thanks for the tip on where to find the label print function.

I just went into one of our sales to be mailed tomorrow to try it.

I got an error message that says the mail to address cannot be verified, please mail with Australia Post directly.

So that seems like a dud to me.

Lots of our customers put their suburb in line #2 of the address and in the city field put the capital city name. This probably means that the postcode will not match the city in most cases so we will get this same error.

In this particular case the buyer puts Woodville Gardens on Line #2 and puts Adelaide in the city field. So 5012 is not the postcode for Adelaide, but it is for Woodville Gardens. I'm sure this is what the problem is.

Re: Click & Send -- Ship from state is invalid

davewil1964 — Wed, 14 May 2014 08:42:13 GMT

It is exactly the same in C&S, clarry.

Just replace Adelaide with Woodville Gardens and it will go through.

Re: Click & Send -- Ship from state is invalid

thecatspjs — Wed, 14 May 2014 11:15:36 GMT

The eBay registration process causes this issue. The address details required included town and city - so buyers have populated this information as best as they could - not realising the problems it continues to create with exporting the address to create labels.

Re: Click & Send -- Ship from state is invalid

beez*kneez — Wed, 14 May 2014 18:22:57 GMT

hi, i had this last week , this from a/post staff :

you need to login , then click the 'admin' link at the very top, then click 'my settings'

then click on 'my settings' check that the country & other fields are all ok , these will now be used as your default & you wont have

to keep adding them to each page.

i also checked the 'my ship addresses' link & the others just to make sure ..

good luck 🙂

btw the other problem i had was after entering the send to postcode on the left side & then clicking validate the right suburb

didnt appear in the popup box (why they changed this i will never understand!!!) ..as there is no mention of either of these

issues .. it was trial & error with this one .. understandly we dont usually click a bar that is shaded out..well i dont .. but you

click the shaded out bar 'amend more' i think it says ..this will then add more suburbs to the popup window to choose from

..total waste of time & energy both of which i dont have to spare 😞 .. dont forget to click validate after entering the p/codes..

good luck 🙂

Re: Click & Send -- Ship from state is invalid

beez*kneez — Wed, 14 May 2014 18:25:36 GMT

thats no exactly correct..you just link your ebay a/c to the a/post page..then you can import sold items to print the labels.the only thing that has changed is the pricing.a/post are no longer offering a discount to ebay sellers , they are all the same cost to post as over the counter. you can buy the packaging from either the aupost ID seller on ebay or the a/post website its the post charges that are different. cheers

Re: Click & Send -- Ship from state is invalid

beez*kneez — Wed, 14 May 2014 18:27:44 GMT

;( dont you feel sorry for a/post just announcing a record loss in the billions or millions ..i was too dazed to hear properly..i think we should take up a collection for them 😉 .. sob

Re: Click & Send -- Ship from state is invalid

beez*kneez — Wed, 14 May 2014 18:35:37 GMT

ive been getting that error message re the validation all day last week .. i think it was that i was using a code for the parcel packaging which is not used now but this was a few days before the new website so i dont get it .. i used their code ..apply..then click find a service ..then that message appeared !! i was trying to print a label to beat the weight decrease for the mailing box B4 also coming in on the 11 may 😞 .. its one of the worst websites i have ever come across..even with clicknsend having a different

section on the website you still had to get the post charges from the main website .. they always agree with the suggestions (except the rude ones im thinking!) but never instigate them.

btw hands up anyone who thinks they should sell a 10kg satchel ??

i asked auspost ID on ebay only last week why they didnt sell the 5kg satchles online & was told there was no demand for them!!!

so what happens on 12 may ..they are selling the 5kg satchel only not post, & THEYVE SOLD OUT !!!! how can auspost website

sell out ????

😞 so it begins ...