topic Re: Can I keep email addresses. in Selling

Can I keep email addresses.

ski-trek-travel — Fri, 30 May 2014 04:49:07 GMT

If a customer buys from me on ebay, can I keep their email address for further communication?

Re: Can I keep email addresses.

amber-eyed-girl — Fri, 30 May 2014 05:31:20 GMT

You can keep it for transaction communication, if needs be, but NOT to send them advertising or promotional materials. That is considered spamming and can be reported, as eBay has a way to store sellers as favorites and the buyer can sign up to see your items by following you.

eBay tries to block the giving out of personal email addresses through the eBay messages system, to protect the buyer from unsolicited emails, and prevent off-eBay trades...not saying that is what you mean, but just their reasoning 🙂

Re: Can I keep email addresses.

*crikey*mate* — Fri, 30 May 2014 10:50:51 GMT

If you ask for their consent to do so.

User Agreement

Using eBay

While using the eBay services, you will not:

harvest or otherwise collect information about users, including email addresses, without their consent.

Re: Can I keep email addresses.

amber-eyed-girl — Fri, 30 May 2014 19:08:12 GMT

That page doesn't exist Crikey...I get "moved or no longer available".

It is showing as .au, so it is not bouncing to the U.S., at least. But there is nothing there 😞

Re: Can I keep email addresses.

go-tazz — Fri, 30 May 2014 22:26:35 GMT

It's covered in this policy,

Member-to-member Contact Policy

Re: Can I keep email addresses.

amber-eyed-girl — Sat, 31 May 2014 08:59:13 GMT

Members can send messages to each other through eBay. We encourage open communication between our members but we don't allow our members to use these options to send spam, offers to buy or sell off eBay, threats, profanity, or hate speech. We also don't allow members to exchange email addresses or links that do not directly help buyers and sellers complete a transaction on eBay.

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including your messages being blocked, limits of your buying and selling privileges and suspension of your account.

The above is from Tazz's link, thanks Tazz 🙂

I post links too, but I check them, just to make sure they are still current, at the time of the post 🙂

particularly as a lot do not seem to be working right now.

Re: Can I keep email addresses.

amber-eyed-girl — Sat, 31 May 2014 09:07:58 GMT

Email messages sent to a member on a mailing list without that member's prior permission

The section on spam, says that.

eBay members are asked to report spam, so don't keep them for automatic mailing lists 🙂

Re: Can I keep email addresses.

cherry*135 — Sat, 31 May 2014 11:47:22 GMT

Spam Act 2003

The three key steps you should follow are:

1 Consent - Only send commercial electronic messages with the addressee’s consent - either express or inferred consent.

2 Identify - Include clear and accurate information about the person or business that is responsible for sending the commercial electronic message.

3 Unsubscribe - Ensure that a functional unsubscribe facility is included in all your commercial electronic messages. Deal with unsubscribe requests promptly.

MESSAGES COVERED BY THE ACT
The Spam Act covers commercial electronic messages that are sent using applications such as:
• email;
• short message service (SMS);
• multimedia message service (MMS); and
• instant messaging (iM).

STEP 1 - CONSENT

Your commercial messages should only be sent when you have consent.

This may be express consent from the person you wish to contact – a direct indication that it is
okay to send the message, or messages of that nature.

It is also possible to infer consent based on a business or other relationship with the person, and their conduct.

WHAT IS “EXPRESS CONSENT”?

You have received express consent from an addressee if that person has specifically requested messages from you. Examples of this include when:
• the addressee has subscribed to your electronic advertising mailing list;
• the addressee has deliberately ticked a box consenting to receive messages or advertisements
from you; or
• the addressee has specifically requested such material from you over the telephone.

WHAT IS “INFERRED CONSENT”?
Consent may be inferred when the person you wish to contact has not directly instructed you to send them a message, but it is still clear that there is a reasonable expectation that messages will be sent.

You may be able to reasonably infer consent after considering both the conduct of the addressee and their relationship with you. For example, if the addressee has an existing relationship with you and has previously provided their address then it would be reasonable to infer that consent has been provided.

Other examples of where consent may be inferred are:
• when purchasing goods or services an addressee has provided their electronic address in the
general expectation that there will be follow-up communications;

• when an addressee has provided their address with the understanding that it would be used in
day-to-day transactions (such as online banking or business), and may be used for additional
communications (for example notification of related services or products);

• online registration of a product or a warranty;

Re: Can I keep email addresses.

cherry*135 — Sat, 31 May 2014 11:49:02 GMT

I get very annoyed if I make a purchase from an online seller and they then use my email address to send newsletters or product promotions.

Re: Can I keep email addresses.

phorum_junkie* — Sat, 31 May 2014 12:30:18 GMT

Me too am*3, they are all reported to my email provider as spam and if they sell more than one I send them on to their email provider with a request for them to stop it happening again.

Re: Can I keep email addresses.

k1ooo-slr-sales — Sat, 31 May 2014 13:11:17 GMT

try this link http://pages.ebay.com.au/help/policies/user-agreement.html

Re: Can I keep email addresses.

amber-eyed-girl — Sat, 31 May 2014 21:01:43 GMT

am*3, I tend to repeat buy. If I am put on a mailing list I mark the seller as a never again, ever.

then report them to eBay. One of the few things, that annoys me enough to block a seller.

Re: Can I keep email addresses.

amber-eyed-girl — Sun, 01 Jun 2014 05:36:29 GMT

Sir Sales, everything on this site seems to be playing mind tricks...but your link works 🙂 straight to the user agreement...yay!

Re: Can I keep email addresses.

k1ooo-slr-sales — Sun, 01 Jun 2014 09:49:38 GMT

@amber-eyed-girl wrote:
Sir Sales, everything on this site seems to be playing mind tricks...but your link works 🙂 straight to the user agreement...yay!

your link had the URL repeated. Click on your link and you will see what I mean.

Re: Can I keep email addresses.

amber-eyed-girl — Sun, 01 Jun 2014 10:38:14 GMT

Not my link, Sir Sales. I did not post one, except in the body of the cut and paste (which works fine).

It was the one I tried out that failed (Crikey's I think) post 3

Yes, I know a lot of people double that 🙂 I always check mine. The other thing can be a repeated http, if there is one by default in the text box. On the iPad I would have needed to save it to see that...you are fantastic, Sir Sales 🙂

Re: Can I keep email addresses.

k1ooo-slr-sales — Sun, 01 Jun 2014 10:47:06 GMT

yeah, just went back and saw that it was crikey's post that had the link.

crikey scares me so that is why I probably subconsciously thought it was your link. I didn't want crikey to think I was picking on her 🙂

Re: Can I keep email addresses.

amber-eyed-girl — Sun, 01 Jun 2014 16:05:28 GMT

Sir Sales...

Guess I better toughen up my act 😉 !