topic Re: Greedbay in Selling

Greedbay

max-power-models — Sat, 31 May 2014 03:19:25 GMT

Would'nt it be wonderful when Australia Lost goes up for privatization, Greedbay could buy it and really nail the little guy to the wall.

I rang up and asked if a seller anciently over charges for postage, does the right thing and refunds the difference Greedbay WILL not refund you .

They want to encourage "free" postage, which is all well and good for big companies. Seems the billions they earn isn't quite enough anymore.

As in the words of Gordon Gecko, Greed is good.

Re: Greedbay

phorum_junkie* — Sat, 31 May 2014 10:47:52 GMT

Nobody is holding a gun to your head and forcing you to use ebay. Instead of refunding postage if you had just reinvoiced with the correct amount before they paid you would not have been charged on the higher amount, why should ebay be concerned if you stuff up and quote the wrong postage. If you had undercharged and the buyer chose to pay the extra would you have contacted ebay and offered them the extra fvf you would have been charged had you had the right amount on the invoice?

Re: Greedbay

artlover74 — Sat, 31 May 2014 10:51:55 GMT

Bit mean phorum-junkie, sometimes you don't have time to send an amended invoice, not all of us sit in front of the computer 24 hours a day...

Re: Greedbay

misterforgetfulsbooks — Sat, 31 May 2014 11:00:24 GMT

like the GST, our prices are so easily beaten by sellers in other counries with better postage rates that we are all just absorbing the FVF on postage so as to just make the sale so to speak.

Re: Greedbay

phorum_junkie* — Sat, 31 May 2014 11:01:15 GMT

I certainly don't spend 24/7 at a computer, I am rarely there at the time an auction item ends but I make very sure that I quote the correct postage in the first place. If I did't then it is my mistake and if I owed the buyer a refund I would just accept the few cents extra in fvf as a just punishment for being a numpty in the first place.

When it comes to combined discounts I tell buyers to wait for a combined invoice before payng, if they don't and pay individually then they get what they paid for, X numbers of parcels with full postage on each.

Re: Greedbay

max-power-models — Sat, 31 May 2014 19:11:06 GMT

So you don't mind Ebay grabbing another 9.9%on your sales?

Re: Greedbay

max-power-models — Sat, 31 May 2014 19:12:23 GMT

Maybe you would if it counted on forum posts.

Re: Greedbay

iamanark — Sun, 01 Jun 2014 02:34:17 GMT

I am surprised they have not sung the praises of epay getting hacked … oh that;s right … it was not their fault.

The defences of epay are sometimes a little weak ... eg ... the defence above ....

"When it comes to combined discounts I tell buyers to wait for a combined invoice before paying" ...

A bit hard when they buy and pay immediately,

Which epay encourage

I have a case at present ... My regular customer bought three items and paid for the three items immediately ... three lots of $13.40 postage

(which epay have charged 10% of = $4.00 ... certainly not just a few cents extra in fvf)

and on a combined purchase like this I would normally give a discount to my customer (which is why they are a regular) ...

Normally I would give the discount and return the excess postage as a credit through PayPay ....

But as epay have already debited their FVF to my account I am going to be further out of pocket

Re: Greedbay

putney32 — Sat, 31 May 2014 22:47:34 GMT

Normally I would give the discount and return the excess postage as a credit through PayPay ....

But as epay have already debited their FVF to my account I am going to be further out of pocket

and if you do that now, and request a fvf refund from ebay (which is quite an annoyingly long process), you will end up with a ''defect'' on your Dahboard for 'refunding....... ebays newest RULE

Re: Greedbay

china2u4u — Sun, 01 Jun 2014 01:08:12 GMT

@max-power-models wrote:
Would'nt it be wonderful when Australia Lost goes up for privatization, Greedbay could buy it and really nail the little guy to the wall.
I rang up and asked if a seller anciently over charges for postage, does the right thing and refunds the difference Greedbay WILL not refund you .
They want to encourage "free" postage, which is all well and good for big companies. Seems the billions they earn isn't quite enough anymore.
As in the words of Gordon Gecko, Greed is good.

It has been my suspicion for quite some time that eBay wants to get rid of the sellers of second hand goods (to Gumtree, which they own, for example) and turn itself into a seller of mass-produced-in-China-free-postage-because-it's-subsidised items, a sort of Amazon.com mark II.

The recent FVF on postage and strong 'encouragement' to incorporate postage into selling price (easy for mass produced items with known postage cost) confirms this strategy.

Re: Greedbay

lousbloomingarden — Sun, 01 Jun 2014 01:51:43 GMT

Yeah, a bit mean phorum junkie...Some buyers are so bloomin impatient that they just dont wait for you to go to the loo . wash your hands and get back to the computer. Happens to me at least 3 times a week...Thats why I printed off a credit note I put in their order to be used in three months ..they email me and say. " hi Lou, I have a credit for ------ can I take it off my next order or can you add such n such to it ?"

Never had a problem and saves me time as well refunding etc

Re: Greedbay

lousbloomingarden — Sun, 01 Jun 2014 02:11:28 GMT

Ha...even if you had a bloomin flashing light that says DONT PAY UNTIL YOU RECEIVE COMBINED INVOICE!! they still pay. Not all of them, just the wham bam thankyou mam! ones.....Im over it. I used to refund, but not now...The credit note works well ( for me any way) may not work for people who sells say porcelin dolls...

Re: Greedbay

extra-keen — Sun, 01 Jun 2014 03:20:49 GMT

Those customers who pay immediately and don't wait for the revised invoice, probably don't care that they are paying a bit extra in postage.

My strategy now is to only refund if the overpaid p&h is way more than the postage, packaging and handling actually cost but now I take out the 9.9% FVF paid on that postage and refund what is left.

You don't get a defect for partial refunds due to overpaid p&h. At least I haven't yet and I make around 10 refunds per week. Unfortunately my products are almost always purchased in multiple quantities so I often find buyers purchasing 10 items, not waiting for revised invoice but paying immediately. I gotta say I'd rather get that immediate payment - if they haven't paid immediately, it is so easy to forget to pay at all.

Re: Greedbay

digital*ghost — Sun, 01 Jun 2014 04:09:22 GMT

@max-power-models wrote:
Would'nt it be wonderful when Australia Lost goes up for privatization, Greedbay could buy it and really nail the little guy to the wall.

I know the ACCC hasn't been interested in eBay's latest actions, but I honestly doubt eBay would be able to purchase AP. Imagine if/when a company like Amazon set up full operation in Australia and one of their prime competitors owned the only postal service in Australia that delivers to a good percentage of Oz addresses...

Re: Greedbay

2106greencat — Sun, 01 Jun 2014 05:53:21 GMT

Have to admit I am a pay immediately type buyer, I don't always even think of combined post or whatever, I just want my seller to get the money ASAP.

I have been a seller and I know I loved my BIN customers, but now I realise as a buyer, sometimes, I am doing the wrong thing.

But, in my defence, I would never ask a seller later to refund any extra I paid in postage because of my impatience.

The sellers I have dealt with have often put cash in my parcel, or refunded via paypal for additional post, or popped in a freebie and it has been a surpise to me when I have discovered it. Appreciated but not expected.

Now with the fvf on post, and all the other hoops you guys have to jump through because of the demerit's or whatever for refunds, I will be more aware and try to do the right thing.

Maaan - it never used to be this hard !!! Did it??

Re: Greedbay

everard6920 — Sun, 01 Jun 2014 08:06:13 GMT

@putney32 wrote:
Normally I would give the discount and return the excess postage as a credit through PayPay ....
.
But as epay have already debited their FVF to my account I am going to be further out of pocket

and if you do that now, and request a fvf refund from ebay (which is quite an annoyingly long process), you will end up with a ''defect'' on your Dahboard for 'refunding....... ebays newest RULE

Sorry - what? This is nowhere on my defect rate table and I can't find any other information - can someone please point me to this "policy"?

I refund at least once a week because I post at letter rate, and there is nothing in the eBay system that allows a "up to 4 of this item is $2, and after that it's $3". Only, "one is $2" and add an amount for each additional item. So I always end up refunding (and yes, I DO tell people to wait for an invoice, but half of them do not).

Happy to suck up the lost FVF, but if it's going to count against me every single time I refund, then I have no choice but to leave.

Re: Greedbay

bsal6160 — Sun, 01 Jun 2014 09:30:30 GMT

At first we had sellers COMPLAINING about buyers not paying straight away, NOW sellers are complaining about when a buyer does pay straight away. Come on sellers make up your mind.......

Re: Greedbay

lousbloomingarden — Mon, 02 Jun 2014 12:32:42 GMT

No ones complaining about sellers who pay straight away or visa versa.......more to it than that

Re: Greedbay

lane-ends — Mon, 02 Jun 2014 12:39:49 GMT

Dont request a fvf refund on the postage difference. take that on board as a bonus discount for multiple buys, or simply refund diference minus fvf..Its not a big cost for the effort involved.

I have done plenty part refunds for various reasons, non are showing as defects.

Re: Greedbay

annies_fancy_dress — Mon, 02 Jun 2014 23:45:31 GMT

I don't refund if they overpay.

If they pay over the amount needed for express then I post express.

If they are happy to the uncombined postage then it's fine with me.

I don't want to screw up my book-keeping for their mistake.