topic Remove Feedback Given to a Buyer. in Selling

Remove Feedback Given to a Buyer.

alittlepieceofhistory2011 — Tue, 03 Jun 2014 07:28:03 GMT

A lady purchased an item from me. She did not respond to any communication. Therefore I have opened and closed the case and received the credit. When I closed the case I left her a 'non paying ebayer' feedback.

Within about 5 minutes of closing the case and receiving the feedback, I received a message from her stating that she was in hospital and now would like to purchase the pattern.

I have relisted the pattern and she paid immediately.

How do I now make this a postive transaction. Can I remove the initial feedback that I left her

Re: Remove Feedback Given to a Buyer.

putney32 — Tue, 03 Jun 2014 07:34:29 GMT

@alittlepieceofhistory2011 wrote:

I have relisted the pattern and she paid immediately.

How do I now make this a postive transaction. Can I remove the initial feedback that I left her

no you cannot change that feedback

she can request ebay to remove it and they will because it is against eBay rules for sellers to leave a false positive, and can result in the seller (you) getting a policy violation on your account.

Re: Remove Feedback Given to a Buyer.

i-love-my-sheep — Tue, 03 Jun 2014 08:55:08 GMT

Or, you could just reply to the offending feedback and leave a positive reply.

Re: Remove Feedback Given to a Buyer.

cq_tech — Tue, 03 Jun 2014 15:28:10 GMT

OMG, you couldn't have made it any more obvious if you tried!

Even leaving a positive follow-up is unlikely to undo the damage you've caused yourself.