topic Re: Australia post charging for underpaid postage in Selling

Australia post charging for underpaid postage

alicudiave — Wed, 04 Jun 2014 04:35:20 GMT

I use Click and Save for postage but Australia Post just sent me an invoice for underpaid postage. I am very careful with weight and size. No information on the variation invoice but just saying 22 parcels underpaid. I called and they can't give me details of what was underpaid but said a debt collector will be on my case if I don't pay. Has anyone worked out how to get details from Australia Post on post payment variations.

Re: Australia post charging for underpaid postage

sparrow2207 — Wed, 04 Jun 2014 04:47:21 GMT

And that is the reason why I get Australia Post to weigh every item I send using Click & Send or ebay Postage Labels. I lodge over counter (parcel not sealed) and request them to check the weights. If they are over I take home and repackage or do it at the counter. I usually try to keep a couple of grams under the maximum weight.

Have you incorrectly used a larger satchel (500g in a 3kg satchel) as you will be posting at a wrong rate.

Re: Australia post charging for underpaid postage

technicaone — Wed, 04 Jun 2014 04:46:09 GMT

I don't know about a service called "Click and Save" but we do use "Click and Send"

Provided you enter the correct details regarding size and weight and you ensure that the post office perform a logement entry when taking the parcels to the post office then they should have validated the weight and size.

I am sure that the Post Office must have to provide a detailed account of each parcels descripances when issuing an invoice, otherwise I would be reporting this to the ACCC.

Re: Australia post charging for underpaid postage

i-love-my-sheep — Wed, 04 Jun 2014 04:54:58 GMT

Did you weigh them completely packed, including postage label and sticky tape? If a parcel is borderline, adding the postage label could be enough to bump it over the limit. Same if you haven't sealed it, adding sticky tape could be enough to also push it over.

Re: Australia post charging for underpaid postage

clarry100 — Wed, 04 Jun 2014 06:17:05 GMT

We ALWAYS lodge C&S parcels over the counter for two reasons:

1. It validates the weight is under the limit

2. It formally registers the article into the AP tracking system

Re: Australia post charging for underpaid postage

alicudiave — Wed, 04 Jun 2014 08:36:24 GMT

Thanks all yes I did mean Ckick and Send.

Is it too much to expect that Aussie post would provide details of why they are charging me extra so I can work on the variation.

Or is this the new world where supplier just tell you to pay without any breakdown. Not the level of customer service I expect.

Re: Australia post charging for underpaid postage

zo_bella — Wed, 04 Jun 2014 08:59:58 GMT

how much was your bill ?

thank you

Re: Australia post charging for underpaid postage

davewil1964 — Wed, 04 Jun 2014 09:04:04 GMT

Do you lodge over the counter? In my experience, this not only gives you a lodgement receipt (proof of postage) but they also are required to weigh each item before the lodgement receipt is produced.

If you just chuck them in red boxes....

Re: Australia post charging for underpaid postage

cherry*135 — Wed, 04 Jun 2014 09:22:35 GMT

Here is a link to another thread started this week, by a poster with the same problem

http://community.ebay.com.au/t5/Selling/Totally-baffles-Aus-Post-send-notice-saying-I-owe-80-60/m-p/1290003#U1290003

Really, if AP is offering an service where people can buy postage online at home, they need to make it a requirement that the person then takes their parcel(s) into their Post Office and get it weighed and checked before it goes in the mail bag/box.

We are already doing their work for them at home, weighing our parcels, computing the postage cost, printing out at our own expense the postage labels.

The PO staff don't always weigh the prepaid parcels I take in, sometimes they do and sometimes they don't. If they don't then they are responsible for letting a underpaid parcel go through (not that any of mine are underpaid).

Re: Australia post charging for underpaid postage

5kazam — Wed, 04 Jun 2014 09:33:34 GMT

IMO its all very well for AP to say you owe them. But if they cannot/will not provide you with evidence of where you have allegedly underpaid, I would be personally telling AP to go take a flying leap off a short pier.

No proof from AP, no debt for you - and if the debt collector does call, tell them you are waiting for AP evidence of alleged underpayment, yet to be received.

I dare say you may have made an error, but at the same time you are entitled to detailed proof of that error. I certainly wouldn't just pay up and shut up - and don't be intimated by the threat of a debt collector. It is firmly in AP's court to provide proof of their claim.

Re: Australia post charging for underpaid postage

heiner2929 — Thu, 05 Jun 2014 03:26:16 GMT

Hi am*3,

You say that AP staff sometimes weigh, other times not. Do you get a lodgement receipt??

I noticed some time ago that they HAD to weigh item ( as one step in the sequence to produce a receipt )

Beforehand, they just used to scan barcode,type in the satchel size,respond to a couple of questions on the screen, and print docket

At the time my PO lady said it was a new procedure and I remember thinking at the time - I wonder if it's to combat people cramming 510g into a 500g satchel etc

Re: Australia post charging for underpaid postage

dylan11235813 — Thu, 05 Jun 2014 03:44:05 GMT

They very rarely weigh mine when taking in any type of prepaid satchel and I get a lodgement reciept if one is available. I concider that as an exceptance of the weight and cost. Just as when they frank a large letter, which they never usually weigh either.

They do sometimes check (weight and thickness) if I need to register something though. I always pay the correct postage and I guess they got sick of weighing everything.

Re: Australia post charging for underpaid postage

lyndal1838 — Thu, 05 Jun 2014 05:52:04 GMT

At least if they send in the debt collectors you will get a fully itemised account of what you owe....and it is supposed to be registered with the courts. AP can not get away with just saying "you owe us $xxx, pay up or else."

Re: Australia post charging for underpaid postage

2106greencat — Thu, 05 Jun 2014 05:55:36 GMT

@alicudiave wrote:
Thanks all yes I did mean Ckick and Send.

Is it too much to expect that Aussie post would provide details of why they are charging me extra so I can work on the variation.

Or is this the new world where supplier just tell you to pay without any breakdown. Not the level of customer service I expect.

In answer to this question, yes they do. They can not just state 'XX" parcels were short paid whithout providing an itemised breakdown of which parcels any more than you could claim a 'parcel you sent some time has gone missing".

Take the notice you received to AP and ask them to sort it out while you are there or at the least advise you who to contact to sort it.

Re: Australia post charging for underpaid postage

2106greencat — Thu, 05 Jun 2014 05:54:04 GMT

@ausflylady wrote:
how much was your bill ?

thank you

This is relevant ... how ??

Re: Australia post charging for underpaid postage

zo_bella — Thu, 05 Jun 2014 06:11:00 GMT

I would say very relevent if you look at OPs feedback for the month it would mean nearly every parcel was underpaid. Unlucky ?

Australia Post , just like every other business in the real world , does not refer unpaid accounts to debt collectors unless there has been other actions taken. An account would be issued ..... overdue notice etc etc......Absolutely ridiculous to suggest that this is the way the account is being handled.

I merely asked as I thought the whole issue was a bit light on facts.

Re: Australia post charging for underpaid postage

slickonealan — Thu, 05 Jun 2014 06:54:52 GMT

That's why I don't use Click and Send, don't want to be found.

Re: Australia post charging for underpaid postage

cherry*135 — Thu, 05 Jun 2014 08:01:11 GMT

Heiner - Yes, I always get a lodgement receipt for prepaid parcels whether they have been weighed or not by the PO staff.

Re: Australia post charging for underpaid postage

ejholden1963 — Thu, 05 Jun 2014 17:43:02 GMT

Yes ... some more info would be useful .....

Perhaps he is caught up in this issue?

Australia Post / eBay products