Closed item case in error

paulr7255 — Wed, 18 Jun 2014 05:47:48 GMT

I closed an unpaid item case and accidentally chose the option to charge the buyer's account with the value of the item being sold. Is there any way to reverse this decision?

Re: Closed item case in error

digital*ghost — Wed, 18 Jun 2014 06:43:37 GMT

@paulr7255 wrote:
I closed an unpaid item case and accidentally chose the option to charge the buyer's account with the value of the item being sold. Is there any way to reverse this decision?

There is actually no option to charge the buyer's account with the value of the item - if you close a case after four days and tick the option that you have not received payment, you receive a final value fee credit (when an item sells, eBay charges the seller a fee based on the total price, so for example if your item was $10 with $5 postage, a 9.9% fee is charged on the $15 total, but if you close an unpaid item case they reverse that charge and issue an unpaid item strike to the buyer).

Re: Closed item case in error

paulr7255 — Wed, 18 Jun 2014 07:55:18 GMT

OK, thanks for the explanation.

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Closed item case in error

Re: Closed item case in error

Re: Closed item case in error