topic Re: Package delivered to incorrect address in Selling

Package delivered to incorrect address

delish! — Thu, 19 Jun 2014 03:54:23 GMT

I posted an item last week from Melbourne to USA, using the address provided by Paypal. The buyer has contacted me stating that it was delivered by USPS to the wrong address, and is showing as delivered and signed for on tracking. It was over $2.5K so we're not talking small fry. I have a nagging feeling I'm being scammed. What is my responsibility in this case? I've trawled the ebay help pages, but to no avail. I emailed ebay and they say they will get back to me within 5 days. Meanwhile, I'm feeling absolutely sick about it. Any opinions and advice would be greatly appreciated.

Re: Package delivered to incorrect address

i-love-my-sheep — Thu, 19 Jun 2014 03:59:30 GMT

I would be asking how the buyer knows it has been sent to the wrong address. Surely if they haven't received it, they wouldn't know where it was. I would confirm the address you sent it to with them. Call me a cynic, but sounds like they are trying to pull a swifty.

Re: Package delivered to incorrect address

*crikey*mate* — Thu, 19 Jun 2014 04:08:28 GMT

It's PayPal you need to be talking to, I believe. (unless this somehow happened on the US boards in which case eBay Buyer protection kicks in)

But if the sale was made on this board (ie you had it listed here) and it was therefore sold on the au site (there have been instances where people log on to the US site to buy thinking this will buy them eBay buyer protection, but the system automatically registers the sale as having occurred on the site where the item is listed and is thus classified as being sold on that site)

anyway, i digress.

IF you listed on eBay australia and you are an australian registered user, it is through PayPal that this issue will be handled

You say you used the address supplied to you by PayPal - this is good.

Now, you just have to prove that this is the address that you used and all will be good.

best of Luck with it all.

Re: Package delivered to incorrect address

jensmanchester-australia — Thu, 19 Jun 2014 04:32:35 GMT

crikey - that information is incorrect.

The protection policy applies to the site which the buyer was logged into at the time of purchase - not the site where the item was listed.

If it was a US buyer then most likely the ebay buyer protection policy applies and it is nothing to do with Paypal.

Re: Package delivered to incorrect address

*crikey*mate* — Thu, 19 Jun 2014 04:44:27 GMT

ok Jen, but I had reason to ask this a few weeks ago as the opposite is what I believed at the time, and I was told that it was autiomatically redirected back to where I was registered

but I see where I may be confused - I see how I have ignored the fact the buyer may have been (and probably was) registered in US. I was thinking (stupidly seeing as the item was to be sent to the states, generally suggests it is a USA buyer - doh)

*looks embarrassed*

apologies to everyone and thanks to Jen for correcting my wrong info

but aussie buyers, even if you log into eBay US to make a purchase, you do get redirected so that the sale is made on the AU boards

again, my apologies

Re: Package delivered to incorrect address

*crikey*mate* — Thu, 19 Jun 2014 04:48:07 GMT

@jensmanchester wrote:
crikey - that information is incorrect.

The protection policy applies to the site which the buyer was logged into at the time of purchase - not the site where the item was listed.

If it was a US buyer then most likely the ebay buyer protection policy applies and it is nothing to do with Paypal.

Jen, I am pretty suire that we are both a bit wrong

I was definitely told that if I being an Australian registered member, logged on to eBay US to make a purchase (thinking it would get me the eBay buyer protection) that the system automatically trips back to me purchasiong from the australian site and thus no eBay buyer protection..

however, as this buyer is likel;y to be from the US, a bit irrelevant as they are likely registered on the US site

Re: Package delivered to incorrect address

jensmanchester-australia — Thu, 19 Jun 2014 06:35:28 GMT

Crikey - I am not 100% sure on whether it relates to the country of registration or where they buyer is logged into. I know I had a case opened from a buyer from Russia through the ebay buyer protection program in the US but have no idea if they were registered in the US or not as it was quite a while ago.

Re: Package delivered to incorrect address

digital*ghost — Thu, 19 Jun 2014 06:59:01 GMT

Check the details of eBay's Seller Protection heree: http://pages.ebay.com/help/policies/seller-protection.html

The most pertinent info (should the buyer open a case via eBay):

If a buyer claims an item hasn't been received
You're protected from losing a case if you ship an item within your stated handling time and provide tracking information before you or the buyer asks eBay to review the case.
Tracking information needs to include:
A delivery status of "delivered"
The date of delivery
The recipient's address
Signature confirmation, if an item has a total cost of $750 or more

...so, I suggest uploading the tracking number to eBay ASAP if you haven't already.

Re: Package delivered to incorrect address

*crikey*mate* — Thu, 19 Jun 2014 07:10:19 GMT

@jensmanchester wrote:
Crikey - I am not 100% sure on whether it relates to the country of registration or where they buyer is logged into. I know I had a case opened from a buyer from Russia through the ebay buyer protection program in the US but have no idea if they were registered in the US or not as it was quite a while ago.

Now I have no idea

*looks embarrassed*

Digi dutifully explained it to me ages ago and between her and the ebay person I thought I really had it sorted....

but now???

I'll wait for Digi to elaborate, I reckon.

But the scenario I gave the CS rep was a question along the lines of ME (an australian registered user) logging into the US or UK sites to make a purchase to get the eBay buyer protection since the au site doesn't offer it.

(I still can't get my head around why it is important cos we have PayPal protection anyway - but for peeps to make a big deal of it, there must be something in it, mustn't there?)

anyways, it was then she told me - NOPE, the system recognizes you as an au registered buyer and reverts the sale back to the au site....

so I get where I was wrong in my first post, but gosh, even more confused now LOLOLOL

Re: Package delivered to incorrect address

digital*ghost — Thu, 19 Jun 2014 07:16:05 GMT

Crikey, some Australian members have reported being directed to PayPal to file a dispute even though logged into eBay.com at the time of purchase and attempting to open a case via eBay, but I also know that an Australian buyer (registered in Australia) filed a successful claim against an Australian seller using eBay's Buyer Protection - this was quite a while ago (maybe a year or so?), so some of the loopholes may have since been closed, but it was due to the buyer logging into eBay.com to purchase. From memory, it was an INAD case for one of those deluxe Monopoly sets, the buyer admitted to already owning the set but needed some missing pieces, and the seller received back the buyer's old set, or the set less the pieces the buyer needed 😞 ).

I suspect it actually has more to do with a slightly different factor (whether an eBay case can be opened, I mean), but it's probably better I not elaborate.

Re: Package delivered to incorrect address

ajarnjenny — Thu, 19 Jun 2014 08:12:46 GMT

I remember that! She wanted the glass case and kept it and sent back the rest.

I think it was scrabble though, not monopoly. I may be wrong on that though,

Re: Package delivered to incorrect address

phorum_junkie* — Thu, 19 Jun 2014 09:44:26 GMT

When it comes to an item of this value the seller protection is pretty much the same, with Paypal seller protection you only have to provide proof of sending with items up to a certain value (can't remember off hand what it is) and after that you have to have proof of delivery. For something of that value I would have sent it with every bit of tracking, insurance and proof of delivery, including signature required, that I would need for a US federal investigation never mind Paypal or ebay protction.

Re: Package delivered to incorrect address

Anonymous — Thu, 19 Jun 2014 10:30:52 GMT

I had an address that started with 4D blah blah st. So before i printed his Postal address label. It took only I quick message to my buyer to please confirm the postal address, I told him that Australia Post has a habit of posting to 40 and not 4D blah blah St. My customer thanked me for my contacting him before printing the Address label. And in his words " thanks for contacting me first and not just presuming". I believe that if in doubt ,1 message could of resolved your delivery problem this prior to labeling his package.

Re: Package delivered to incorrect address

delish! — Thu, 26 Jun 2014 08:20:08 GMT

The buyer has registered a Paypal dispute against me. I have responded with a copy of the Australia Post receipt and tracking number, and have requested Australia Post provide a copy of the signed delivery receipt (which I'm assuming is possible). Is there anything else I can do to support my position? And can I just say thank goodness for the forums. I emailed ebay, and after several days I received a response saying I had nothing worry about. Is it worth trying to speak with someone at Paypal? It really isn't easy to get information from either ebay or paypal in this situation, but thanks to the forum folk, I'm feeling a little less sick about this disaster.