topic Re: Feedback in Selling

Feedback

Anonymous — Thu, 19 Jun 2014 09:03:12 GMT

Is there a way to make sure a seller leaves feedback?

I tend to get good feedback but I also get a lot of no feedback.

Is that the usual experience? I always leave feedback selling or buying.

Regards

Marc

Re: Feedback

amber-eyed-girl — Thu, 19 Jun 2014 09:08:47 GMT

Feedback is voluntary.

a buyer can only get positive, good feedback from the seller.

A seller cannot leave a negative for a buyer, or a less than positive comment to go with the green dot.

once you have a bit of feedback, it becomes far less relevant for a buyer, as after a few, any automatic blocks sellers could have in place, will be behind you numbers wise 🙂

feedback here is more important for a seller to get, as it builds their reputation, and shows they are trustworthy to other buyers, if it is good. If a buyer has a poor experience, leaving appropriate feedback can warn other potential buyers.

so building a lot of feedback for a buyer only, is fairly non-important. So do not worry about it. The important thing is to get the goods you have bought in a timely manner in the condition specified.

if as a seller, you ask a buyer for feedback, you might not like the feedback they give if it annoyed them. I do not ask for feedback.

Re: Feedback

phorum_junkie* — Thu, 19 Jun 2014 09:07:59 GMT

What may I ask are you going to do with the buyer feedback? It is merely a record of how many items you have purchased from sellers who leave feedback, it tells other members nothing else about you. Is there a particular reason you want the world to know how many things you have bought? If there is a use for buyer feedback then please let me know and I may start looking to see if a seller leaves me any, as it stands now once I receive an item I leave feedback and archive the transaction, I have absolutely no interest in if the seller leaves me feedback or not and would not read it anyway. I don't need my ego stroking lol.

Re: Feedback

Anonymous — Thu, 19 Jun 2014 09:12:36 GMT

Sorry I meant to say from BUYERS .... eeee and I can not edit the post.

Lets try again.

1/3 of my customers do not leave feedback

I don't understand why since I dutifully leave feedback for them.

Is that a normal thing?

Thanks again

Marc

The Gin and Tonic must be having an effect ...

Re: Feedback

amber-eyed-girl — Thu, 19 Jun 2014 09:15:45 GMT

I thought you might have, so I put another line in my first post 🙂

I would not ask for feedback as a seller, some (maybe most) buyers get annoyed by that, and could leave you a grumpy comment.

like here's that feedback you wanted with a grey dot.

buyers not leaving feedback is common enough for there to have been a few discussions here about it.

some buyers, if not thrilled, but not feeling it merits a neg, will not leave any.

but most will just take their goods and you should assume unless you hear anything bad, that they were happy.

Re: Feedback

Anonymous — Thu, 19 Jun 2014 09:16:32 GMT

You are probably right, and so I don't,

only trying to understand if this is what's to expect or perhaps I must write in my descriptions like I've seen done from others,

"don';t forget to leave feedback 5 stars pretty pleeeese" well I don't like to do that but have seen it done.

Re: Feedback

amber-eyed-girl — Thu, 19 Jun 2014 09:21:16 GMT

Well, it is OK to write a simple line, saying something about to please contact the seller if you feel you cannot leave a positive and five stars.

that means more that the buyer should feel comfortable approaching you first about any issues rather than slapping you with a neg.

so it reads more as a friendly helpful seller, rather than a pleeeeeeeeaaaaaaaaaaasssssssssse, but is still a gentle reminder.

Re: Feedback

phorum_junkie* — Thu, 19 Jun 2014 09:20:39 GMT

Grrrrrrrrrrrrrrrrrr, can I have a refund for typing my thoughts on the wrong sort of feedback lol lol.

Do you leave feedback straight away? If so perhaps wait until you receive it, I do and find that more buyers leave feedback than don.t. I have a healthy enough number on all my selling accounts and don't really care if they leave it or not. I would never ask for feedback but sometimes, if I am not busy, I will go through the sold list for items more than 50 days ago and send them an email asking them to confirm they have received their item so I can archive the transaction, this often prompts them to leave feedback.

Re: Feedback

Anonymous — Thu, 19 Jun 2014 09:25:45 GMT

Yep, I like that idea, both actually, contact me if you have a problem, and ask about the item a fter a month or two of no feedback. Mm, yes you do that when you have time I suppose.

Re: Feedback

*crikey*mate* — Thu, 19 Jun 2014 09:29:14 GMT

@Anonymous wrote:
You are probably right, and so I don't,
only trying to understand if this is what's to expect or perhaps I must write in my descriptions like I've seen done from others,
"don';t forget to leave feedback 5 stars pretty pleeeese" well I don't like to do that but have seen it done.

noooooooooooooooooooooo

don't do that!

If I see that, I purposely don't leave feedback!

Yeah, it's unfortunate, but some people just don't leave it for all kinds of reasons, (Trusty and i had a 4 page discussion on this ion a thread the other day LOL)

Don't ask, incase you don't like what you get, and as frustrating as the wait is, eventually some feedback rolls in.

I've tried it all ways and there have been a number of threads on the boards ie buyers wanting it after payment etc and when to leave it yada yada

but as a seller I reckon the best thing you can do is provide the best customer service possible, great well described products with fair postage charges (if applicable) and then thank your lucky stars that some customer hasn't had a bad day and left a neg for no apparent reason.

I once sold a second hand book. Listed it as used in acceptable condition - according to the eBay Guidelines it was probably better than Very Good condition.

The lady who bought it, with no contact left negative feedback stating that the book was used.

eBay decided that feedback was fair........

Re: Feedback

*crikey*mate* — Thu, 19 Jun 2014 09:32:25 GMT

and if you don't mind, I really want to ask you

the date it says over there <<<<< that you joined eBay - is that true?

It's just you're the first one who has a similar date to mine, and mine is waaaayyyyyyy off

plus the 666 in mine conflicts with my halo that i try to convince people I wear....

Re: Feedback

Anonymous — Thu, 19 Jun 2014 09:34:34 GMT

Yes, good service, good products do the trick. After all if you are a salesman you wouldn't tell your customers, "Please ring my boss and tell him how good I am" ....imagine that!

I have had request for good feedback from call center staff though. Offputting big time.

Re: Feedback

Anonymous — Thu, 19 Jun 2014 09:38:44 GMT

The date I joined e-bay ... well I suppose it is, never took any notice.

Consider that when I joined there was only bargainhunter and 1 bargainhunter, so I took 2bargainhunter ... now there is a large number of variations around the name.

Not that it matters realy.

so yes you joined around the same time. Interesting, what is that about 666?

Re: Feedback

imastawka — Thu, 19 Jun 2014 09:43:49 GMT

The devil's number!!!

Ya know, I never noticed that before.

The feedback number is good though.

Noticed that one straight up(or down)

Re: Feedback

*crikey*mate* — Thu, 19 Jun 2014 09:58:46 GMT

@Anonymous wrote:
The date I joined e-bay ... well I suppose it is, never took any notice.
Consider that when I joined there was only bargainhunter and 1 bargainhunter, so I took 2bargainhunter ... now there is a large number of variations around the name.
Not that it matters realy.
so yes you joined around the same time. Interesting, what is that about 666?

This account is only about 3 years old. And i am pretty sure that I hadn't even discovered eBay back in 2006, from memory, I didn't find my way here until 2009

the 666? Lithium says i joined on 6/6/06 (but they just made that up, it's not true) and I have been trying to convince the Mods and sundry that I am an angel and wear a halo (usually have a halo of some kind in my avitar or at times even my user ID on this account - but just giving the little green dude a stage for now, cos he tickles my fancy -

so the 666 really conflicts with my halo status LOL

Re: Feedback

Anonymous — Thu, 19 Jun 2014 10:02:02 GMT

Yes, I understand that 666 is "the name of the beast"... but I don't see any 666

Aah ooh I see, the date you joined.

Now that you mention it, I think I had a different name when I started, I came up with bargainhunter afterwards and changed, but the joining date stays the same.

Yes, 2006 sounds about right, I was working in Qantas back then ... times goes quick when you are having fun!

Re: Feedback

*crikey*mate* — Thu, 19 Jun 2014 10:00:08 GMT

@imastawka wrote:
The devil's number!!!

Ya know, I never noticed that before.

The feedback number is good though.

Noticed that one straight up(or down)

There was a poster calling others by their feedback scores instead of their names the other day...

I really wanted to know what they would call me, but they never called me nuffin!

Re: Feedback

*crikey*mate* — Thu, 19 Jun 2014 10:04:24 GMT

@Anonymous wrote:
Yes, I understand that 666 is "the name of the beast"... but I don't see any 666 only 66 and Route 66 is a good thing.

This is when Lithium says i registered over there <<<<< below my avi

Registered: ‎06-06-2006

It seems, i never had a chance, they had me pegged before they even got to know me! but that dfate over there, if a member posts after Lithium took over, it shows as that date being when they registered to post on the forums.

*shrugs*

was just interested

so yours is true

Re: Feedback

*crikey*mate* — Thu, 19 Jun 2014 10:06:00 GMT

@Anonymous wrote:
Yes, I understand that 666 is "the name of the beast"... but I don't see any 666
Aah ooh I see, the date you joined.

Now that you mention it, I think I had a different name when I started, I came up with bargainhunter afterwards and changed, but the joining date stays the same.
Yes, 2006 sounds about right, I was working in Qantas back then ... times goes quick when you are having fun!

yeah the name change shouldn't matter, its still the same account (and I change my name pretty regularly, but always go back to crikey), but this account is only about 3 years old, so NFI where they pulled this date from!

Re: Feedback

Anonymous — Thu, 19 Jun 2014 10:10:46 GMT

Well it must be the first time you registered surely. May be you registered to buy something and then forgot about it until later.

Ebay was a pretty clunky website then, today it is a breeze to post an item, and navigation with all the links is real good.