topic Re: Buyer no reply several emails what's next step in Selling

Buyer no reply several emails what's next step

inkwoodandpaper — Wed, 25 Jun 2014 12:15:00 GMT

Just wanted to check if anyone has had this situation before I sell personalised products so 99% of the time the buyer will leave me a note or send me a message with the details required but I have had a purchase from June 1st and have emailed the buyer several times to get the details required for the item but as of yet had no reply. How long should I wait or would you just refund?

Thanks 🙂

Re: Buyer no reply several emails what's next step

cherry*135 — Wed, 25 Jun 2014 12:44:46 GMT

They paid, but didn't get back to you with the personalised details required? That is a bit odd.

As it has been over 3 weeks since the sale, I would refund them the money.

Re: Buyer no reply several emails what's next step

louiekenwhitebundy — Wed, 25 Jun 2014 22:12:15 GMT

hi-I had the exact experience buyer paid for item $1295 on buy it now and after numerous efforts to contact after 7 days paypal issues a chargeback claim- still no contact from buyer 12 days now **bleep** GOING ON

Re: Buyer no reply several emails what's next step

sueken4812 — Wed, 25 Jun 2014 22:38:27 GMT

Is there a phone number on the order sheet? Or try the personal email, on the Paypal payment notice?

Re: Buyer no reply several emails what's next step

i-love-my-sheep — Wed, 25 Jun 2014 23:31:55 GMT

Maybe these buyers really are in hospital or really did have a death in the family 😄

It seems weird that someone would pay and then cut contact, usually that just happens when they haven't paid. I'd be interested to see how this turns out, for both the sellers.

Will the OP issuing a refund trigger a defect?

Re: Buyer no reply several emails what's next step

digital*ghost — Thu, 26 Jun 2014 00:02:14 GMT

You can pull their contact details to try to get a phone number by searching here: http://www.ebay.com.au/sch/ebayadvsearch/?rt=nc (click 'Find contact information' then enter their user ID - they will also get an email notifying them of the request for details, along with your contact details).