topic Incorrect Ebay Invoice for May June in Selling

Incorrect Ebay Invoice for May June

helenm777 — Mon, 07 Jul 2014 16:41:09 GMT

Has anybody checked their invoices for May and June?

I have just added up the totals and found Ebay are charging me for credit amounts from the previous month?????

Ebay automatically take the payment from my paypal acount which theydid.. this was the total amount owed as at 31 May 2014. The payment came out on 15 June for the May account. Yet on my June Invoice it states Credts $16.50 from previous balance.

Instead of taking this away..they have added this to my June account ?????? AM I GOING MAD.....

Since detecting this error I chekced the May account and the same thing happened then too??

COuld you let me know if this is just my account or a problem with the billing system.

I will of course contat ebay during their business hours to query this. But if I did not Check I may not have noticed so hope others will check their Invoices as well

Re: Incorrect Ebay Invoice for May June

davewil1964 — Tue, 08 Jul 2014 07:03:33 GMT

The credits have already been applied. Usually waived listing fees for your freebies, including your standard store ones. Which don't show as a charge on the relevant month, but do show as credits previously applied.

I would suspect that your invoices are correct, but by all means contact eBay.

Re: Incorrect Ebay Invoice for May June

thecatspjs — Tue, 08 Jul 2014 11:56:15 GMT

Thanks for the heads up, that may be something that one might overlook.

I have found errors in invoices a couple of times over the years, and a phone call was all it took to get it sorted.

Re: Incorrect Ebay Invoice for May June

rhysy87 — Tue, 08 Jul 2014 14:50:14 GMT

I redon't get the invoices at all, how do you find what you will actually be charge? not what you would get charge if you sold everything.

Re: Incorrect Ebay Invoice for May June

sandypas — Tue, 08 Jul 2014 22:37:03 GMT

I thought my invoice was wrong but it was the extra fvf's on the postage costs - what a rip off. Hardly worth a small time seller bothering. Greedy eBay charge fvf's on sales, postage costs and their banking system - paypal. What other ways will they think of next. All listings should be free.

Re: Incorrect Ebay Invoice for May June

bigbrickshop — Tue, 08 Jul 2014 22:48:59 GMT

@rhysy87 wrote:
I redon't get the invoices at all, how do you find what you will actually be charge? not what you would get charge if you sold everything.

In your My eBay under the Account tab, click on Seller Account. This will show you the current fees, credits etc. If you want to look at a previous invoice, select the month from the drop down on the right hand side.

Each month you should also receive an email from eBay to notify you that your invoice is ready for viewing and there's a button to click that will take you straight to your Seller Account.

Re: Incorrect Ebay Invoice for May June

thenightstalker64 — Wed, 09 Jul 2014 10:14:23 GMT

Hi iv had a problem with ebay myself what they did was iv had 40 free listing and yet they charged me for insertion fees the amount was over $40 . I did call them and queried it, the second time as I lost contact the first time very very fustrating im suprised no one has taken up any legal action or with accc or consumer affairs with them as there getting away with murder and who knows how many people this has occurred too anyway always check your account .has this happen to anyone so far

Re: Incorrect Ebay Invoice for May June

davewil1964 — Wed, 09 Jul 2014 11:56:04 GMT

You either listed more than 40 items in the month, or you used additional options or categories.

YOU need to actually read the fee bit when you list. THAT will tell you what a particular listing will cost you.

As will having a squiz at your account.

Re: Incorrect Ebay Invoice for May June

i-love-my-sheep — Wed, 09 Jul 2014 12:58:05 GMT

I would be more concerned about your feedback score and DSR's. If they get much worse, eBay might remove your selling privileges.

When you create a listing, before you submit, does it say near the bottom whether you are using a free listing or is there a listing fee? You should easily be able to see whether you are being charged for the listing before you submit it. If you are going over your 40 freebies a month, the you will get charged a listing fee. If you tick the auto relist for the 3 relistings, you get charged another insertion fee each time it automatically relists.

Re: Incorrect Ebay Invoice for May June

sandypas — Wed, 09 Jul 2014 20:56:48 GMT

I did get charged for free lisltings. When I queried it, they said I didn't click the accept button when the offer was sent. I did but no longer had the letter they respond with so couldn't prove it. I always keep the responding letter now. I had no other option but pay which was a nuisance as they were actually for a friend's listings I was putting on.

Re: Incorrect Ebay Invoice for May June

i-love-my-sheep — Thu, 10 Jul 2014 00:16:02 GMT

Any correspondence from eBay should be in your eBay messages, even if you deleted it from your regular email inbox. That is unless you deleted it from eBay messages as well?

The free listings you're talking about, are they the 40 you get each month, or the promotional ones they offer on weekends sometimes? Those promotional ones don't last the entire month, they end on the Sunday night at 11.59.59.