topic Neutral feedback for no reason in Selling

Neutral feedback for no reason

thesolarguy — Thu, 10 Jul 2014 07:50:04 GMT

i sold an item to a buyer and he has left me neutral feedback saying "Good to deal with" why do people think the ebay feedback system is a joke ?

Re: Neutral feedback for no reason

maranock — Thu, 10 Jul 2014 08:24:30 GMT

They don't think it is a joke, they just don't understand it.

When I first joined Ebay many years ago I believed that a 3 (being an average between the lowest and highest numbers) was a perfectly reasonable score for an average/normal transaction where everything went well and you would only give a higher score if the transaction was well above avarage in service and was far better than expected. Maybe your customer thinks this.

Re: Neutral feedback for no reason

phorum_junkie* — Thu, 10 Jul 2014 09:05:35 GMT

Perhaps they don't understand the impact of feedback or mayhaps they were just not overwhelmed by something in the transaction process and didn't feel it was good enough for a pos or bad enough for a neg.

If a silly grey dot on your computer screen bothers you that much why not drop them an email saying you are sorry they were not happy with the transaction and is there anyuthing you can do to rectify that, given that it is over 3 weeks since you received the feedback I think it would make you look a bit flaky lol.

Re: Neutral feedback for no reason

thesolarguy — Thu, 10 Jul 2014 09:25:39 GMT

yes i guess one neutral feedback isnt the end of the world it is a bit annoying for us sellers but i should just let it go

Re: Neutral feedback for no reason

phorum_junkie* — Thu, 10 Jul 2014 09:42:09 GMT

When a coloured dot on a computer screen becomes of any importance to me in the grand scheme of things I will give up ebay

Re: Neutral feedback for no reason

Anonymous — Thu, 10 Jul 2014 10:48:51 GMT

this happened to me a while ago. Gave me great feedback but neutral.

I questioned her about it and explained how feedback works (she was a newbie) and she agreed to change her feedback

Re: Neutral feedback for no reason

bsal6160 — Thu, 10 Jul 2014 10:57:39 GMT

If any seller was to question me about a grey dot (which by the way i have never left) it would instantly turn to a big red dot. be careful what you ask for.

Re: Neutral feedback for no reason

chameleon54 — Thu, 10 Jul 2014 11:03:52 GMT

If you have a look at ebays feedback policies and information it still says that a neutral has no effect on a sellers account. With the new defect system this is clearly not correct and just another example of ebay not giving a ...... about sellers or maintaining and updating their site in a profesional way. How are buyers to know that they are damaging a sellers account when ebay leave innacurate information in place weeks after introducing the new defect system.

Re: Neutral feedback for no reason

thesolarguy — Thu, 10 Jul 2014 11:08:25 GMT

Ebay only have intrest in the The Bigger Companys not the little guys as far as i see i am just tiny dollar signs to them

Re: Neutral feedback for no reason

davewil1964 — Thu, 10 Jul 2014 12:57:02 GMT

Apart from the fact that you would be unlikely to buy from me, a negative has the same impact as a neutral or any star less than a 4.

Which is a 'defect' for the seller.

You might think it won't impact on you, but I suspect most sellers will be more discriminating on who they sell to, and if you use this ID when you buy, you could well find yourself blocked by any seller who visits the boards.

Re: Neutral feedback for no reason

thecatspjs — Thu, 10 Jul 2014 14:18:26 GMT

@bsal6160 wrote:
If any seller was to question me about a grey dot (which by the way i have never left) it would instantly turn to a big red dot. be careful what you ask for.

So if you purchased from me and then left me a neutral, and I contacted you to find out more details about the issue you had with the transaction so I could clarify the issue, potentially offer amends as well as potentially improve my selling practices so other buyers were not disappointed, you would leave me a red dot for doing this ?

My goodness ......

Re: Neutral feedback for no reason

pink-budgie — Thu, 10 Jul 2014 20:20:37 GMT

when i'm checking a sellers feedback you can tell the negs left in error by the comment so try not to let it worry you

Re: Neutral feedback for no reason

i-love-my-sheep — Fri, 11 Jul 2014 00:29:51 GMT

@pink-budgie wrote:
when i'm checking a sellers feedback you can tell the negs left in error by the comment so try not to let it worry you

Try not to let it worry you? Imagine if a seller had 1,000 feedback and 100 of them were 'left in error negatives'. It doesn't do much for their feedback percentage.

I'm not sure how people can leave them as an error. When you go to leave a grey or red dot, you get prompted to contact the seller. You used to also get another message asking again if you really want to do this (I am not prepared to check that option as I don't want to accidentally leave my seller a neg just to get a screen shot). I know if you try to scroll down with your keyboard arrows it can move the dot from Pos over to Neg, but you get the prompt when that happens.

I personally think it's a power trip thing because the buyer wants the upper hand, knowing it can't be removed. Besides, they can always revise it at the request of the seller, which most buyers would choose not to do because then they have lost the power.

Re: Neutral feedback for no reason

pink-budgie — Fri, 11 Jul 2014 00:53:50 GMT

yes i agree with you neg feedback is often left for the wrong reasons it should be for bad sellers only but some people are very brave hiding on there computers and pushing red dots for nothing,but some are left in error (same as missed key strokes people dont read before sending) and when i see a good comment on a red dot i have the sense to know not to let it put me off from buying from that seller, i sell on 3 names and over the years have had some terrible red dots for nothing and i have learnt not to care about nasty buyers there's plenty of nice ones that make up for them thank goodness lol

Re: Neutral feedback for no reason

bigbrickshop — Fri, 11 Jul 2014 01:08:21 GMT

@bsal6160 wrote:
If any seller was to question me about a grey dot (which by the way i have never left) it would instantly turn to a big red dot. be careful what you ask for.

A Neutral feedback cannot be changed to a Negative.

eBay encourages sellers to contact buyers if they feel that incorrect feedback has been left. I would think most sellers would follow up any neutral or negative feedbacks.

Re: Neutral feedback for no reason

robinsonmarineparts — Fri, 11 Jul 2014 01:36:58 GMT

Someone did just get blocked.

Re: Neutral feedback for no reason

i-love-my-sheep — Fri, 11 Jul 2014 05:04:34 GMT

@bsal6160 wrote:
If any seller was to question me about a grey dot (which by the way i have never left) it would instantly turn to a big red dot. be careful what you ask for.

That's interesting, because I can see a revised feedback on Jul 31, 2010, a grey dot left on Jan 19, 2010 with a single word comment (nil, whatever that's supposed to mean), a red dot left on Dec 4, 2009, a grey dot on Aug 8, 2009, a grey dot on Jul 23, 2009, a grey dot on June 26, 2009, a red dot on Jul 20, 2008, a grey dot on Jul 20, 2008, a red dot on Jul 20, 2008 (busy day huh?), 3 red dots on Jul 19, 2008 (bad week?), grey dot left 10 Jun, 2008, grey dot May 10, 2008, a grey dot with a positive comment on Mar 11, 2008 (did you try and red dot that seller after they questioned you why you left a neutral?)

For someone who by your own words has never left a grey dot, there's an awful lot of red and grey dots left for sellers you've bought off. You've been busted.

Another one for the special list.

Re: Neutral feedback for no reason

i-love-my-sheep — Fri, 11 Jul 2014 05:05:50 GMT

@robinsonmarineparts wrote:
Someone did just get blocked.

Ditto!!!! Read my last post (before the mods remove it) and see that they really don't leave grey or red dots for people 🙂

Re: Neutral feedback for no reason

phorum_junkie* — Fri, 11 Jul 2014 09:21:50 GMT

Another one for the special list.

Already there on all mine!

Re: Neutral feedback for no reason

tstore — Fri, 11 Jul 2014 09:45:53 GMT