topic Re: Refunds in Selling

Refunds

2011.narelle — Fri, 11 Jul 2014 14:46:11 GMT

Tonight i had a request (well more like a demand) for a refund from a buyer claiming damage on a Leona Edmiston dress i sold on Sunday.Buyer claims damage on a tie at the bottom of the dress,claims it's false advertising etc & that she expects a refund.

I msg back that usual procedure is to send me a pic of the damage then post the item back.

I tied those ties up for pics just before i listed it & you can see 'em in the pics.No damage but I'm fine with a refund.

She msg back that i already know the damage & she not going to take pics but give her my address so she can post back & wants the refund paid to her bank account.

She paid with PayPal so if i refund to her bank account can she claim she got no refund?Or is it better to do it this way with the new defect system?

Re: Refunds

digital*ghost — Fri, 11 Jul 2014 14:53:48 GMT

@2011.narelle wrote:

She msg back that i already know the damage & she not going to take pics but give her my address so she can post back & wants the refund paid to her bank account.
She paid with PayPal so if i refund to her bank account can she claim she got no refund?Or is it better to do it this way with the new defect system?

If you send a refund to her bank account, she can still dispoute the PayPal payment, so that is definitely not recommended.

You will need to let her know that the only way you can refund is via the same payment method.

If you are happy to refund, then I would provide the address and let her know that the refund will be issued once the dress is received back in the same condition as when sent.

Re: Refunds

harley_babes_hoard — Fri, 11 Jul 2014 14:59:28 GMT

Sounds of scam to me

Re: Refunds

2011.narelle — Fri, 11 Jul 2014 15:09:54 GMT

Thanks Cat & Digi,i thought it was weird cos i got her msg while reading the post on damaged designer dress.She was quite sharp & accusing but as i said i tied those up for pics & i know they were fine.She doesn't leave fb so hard to tell.

Glad i asked,she'll probably go mad when i refund to PayPal.

Re: Refunds

2011.narelle — Fri, 11 Jul 2014 15:11:00 GMT

Sorry,Harley i mean.Getting a bit tired.

Re: Refunds

i-love-my-sheep — Fri, 11 Jul 2014 15:16:16 GMT

It would be interesting to know if it's the same buyer mentioned in the thread about the damaged dress.

Re: Refunds

dylan11235813 — Fri, 11 Jul 2014 15:16:22 GMT

what is the deal with this?

Re: Refunds

2011.narelle — Fri, 11 Jul 2014 15:21:10 GMT

Don't think so libby but I'm hinton about it.Hello next defect lol

Re: Refunds

i-love-my-sheep — Fri, 11 Jul 2014 15:27:55 GMT

Doesn't appear to be the same one. The other sellers buyer has 44 feedback.

Re: Refunds

2011.narelle — Fri, 11 Jul 2014 15:35:40 GMT

No i don't think so,was more like funny timing on a similar issue.I don't often have problems,just the occasional non payer.Wil be kind of interesting to see how it goes.

Re: Refunds

harley_babes_hoard — Fri, 11 Jul 2014 22:02:07 GMT

The fact she won't produce pictures of said damage is strange.
You know I have people try it on all the time. Message me saying item damaged. one even produced a picture of the damage (but it wasn't my item) I simply told them to send them back in the same condition they were sent for a full refund. Still waiting for them to be returned 6 months later. I never heard from them again.

Re: Refunds

dankaztreasures830e — Fri, 11 Jul 2014 22:35:38 GMT

AGAIN I REFER BACK TO THOSE LOVELY PEOPE OUT THERE THAT LIKE TO GET THINGS FOR FREE. SINCE EBAY AND AUST POST GOT TOGETHER AND HAVE TRACKING ON ALL PARCELS THEYVE HAD TO PUT THEIR THINKING CAPS ON AND WORK OUT OTHER SCAMS. I USED TO REALLY CARE ABOUT GETTING NEG FEEDBACK AND WOULD BEND OVER BACKWARDS TO AVOID ONE. BUT YOU CAN PICK THESE PEOPLE A MILE OFF AND BUGGER IT. IF YOU KNOW THERE WAS NO DAMAGE TO THIS DRESS THEN MAKE A STAND FOR YOURSELF AND ALL US SMALL SELLERS THAT ARE BEING RORTED BY THESE TYPES AND EBAY FOR THAT MATTER.

Re: Refunds

casbit33 — Sat, 12 Jul 2014 05:41:35 GMT

I would not refund this one yet. Firstly if they won't give you a photo of the damage it could be a scam. Also don't refund to a different way. If the item is returned damaged - no refund at all. It must be returned in the same condition it went in to get a refund. As you have photo proof of no damage you would be able to prove this to paypal. Tell them this and you probably won't hear from them again.

Re: Refunds

2011.narelle — Sat, 12 Jul 2014 05:51:18 GMT

Yeah she took 45min to reply after i msg her to say the bit about sending photos then returning the item before a refund would be given.I think she had the idea that if she whinged that she would just get a refund & keep the dress.

There was no damage,so she's got nothing to take a photo of.Unless she damages it. & can see in the listing pics that the ties at the bottom were there.

Will leave an update if anything new happens with this one.I just didn't want to refund to bank acc then have her dispute with PayPal to get another refund.

I left a hint in bold with a msg above if anyone else would like to avoid her.

Re: Refunds

redders_60 — Sat, 12 Jul 2014 07:05:33 GMT

Thank You Narelle for the hint. I hope all goes well for you in this instance.

Online shoplifting seems to be becoming the new hobby for some! Or there seems to be a "wear & return for refund" new mentality. If the seller has a no returns policy, or a weak return statement, they claim SNAD through Paypal. Touch wood I've not had to deal with this recently, apart from a lady who messaged me to say the bra I sold her (after 12 emails prior to purchase) "Didn't look as nice as she'd hoped" A rather ambiguous statement (I have a no returns on underwear & intimates policy & AU law backs me in this)

I had a handbag buyer claim lost parcel 3 days after it was sent from Melb to FNQ. INR in Paypal by buyer on day 3 after postage. How could that occur? I'm happy for 7 days postal time to FNQ addresses.

Austpost wouldn't refund when 10 days elapsed time came to investigate a lost parcel as "too many parcels go missing to that address" & I quote. Despite this statement from AP in writing; Paypal refunded the buyer. I was out the cost of the bag & postage & it rankles me that the woman has the bag & got it for free!

I'm thinking there are too many horror stories from sellers with regards to women's wear & accessories just lately! Can't be a coincidence?