topic Re: after paying buyers changes mind opens dispute in Selling

after paying buyers changes mind opens dispute

louiekenwhitebundy — Sat, 21 Jun 2014 00:37:28 GMT

How can a buyer buy item@buy it now price and pay with Paypal then not answer any further contacts I.E..invoice-e-mails -e-bay responses-contact buyer-in regards to pick-up or delivery of large item and 7 days later files an unortharised credit card payment dispute.I thought you had to log into Paypal with your details to pay for a puchase.I also thought once an item was bought as a buy it now price it was a contracted sale.Now a chargeback dispute is opened with paypal and the seller cant do anything till it is resolved- The e-bay fees for selling and listing and the paypal fees leave the seller out of pocket plus the item is packed and loaded for delivery once Paypal clears payment and states the item can be delivered -should,not the seller be re-imbursed for his costs- My belief is the buyer changes his mind and makes up a story to get out of a purchase which is un-fair to the seller. I dont wish to sound like a winger but if you have loaded the item on the truck ready for delivery and it sits for a week while the buyer wont communicate it very disapointing to say the least-question is who wins from here the seller or the buyer-

Re: after paying buyers changes mind opens dispute

i-love-my-sheep — Sat, 21 Jun 2014 01:43:11 GMT

I think someone already answered this when you added it to another thread.

You don't have to log into PayPal to pay via credit card, but you can pay via credit card THROUGH PayPal. Next time you go to pay something with PayPal, you will notice down the bottom of the screen an option to pay via credit card through PayPal. That is probably what they did. I used to pay that way prior to opening an account.

Re: after paying buyers changes mind opens dispute

louiekenwhitebundy — Sat, 21 Jun 2014 03:19:51 GMT

thanks for the heads up but it leaves me withanother query-why would someone buy an item and use anothers credit card and then dont make any attempt-I.E. contact the seller to receive such item-doesent make sense-

Re: after paying buyers changes mind opens dispute

i-love-my-sheep — Sat, 21 Jun 2014 14:05:54 GMT

It may've been their credit card, with no enough funds to cover the transaction. Some people will buy things, then find the same thing cheaper, so will ignore the first one they bought thinking it will just go away. I don't know why they do it, when they can just contact the seller and let them know what's going on. As a seller there is not much you can do apart from let the dispute run its course, then add the buyer to your blocked buyer list. If you try to fight it, you will get charged $15 for the privilege. There is another thread outlining what happened when I seller tried to fight it. As for wanted to be compensated for lost time, not going to happen. You just have to wait and then relist.

Re: after paying buyers changes mind opens dispute

haolove13 — Sat, 21 Jun 2014 14:18:39 GMT

So how does a poorly researched and ill considered action by a stupid buyer make it acceptable for an honest seller to suffer the costs and waste of time involved in a seriously overpriced marketplace.
surely this area needs to be replaced with an honest marketplace where people are responsible for their actions.

time to return this marketplace to a level playing field and make buyers responsible for their actions and reduce exhorbitant fees to a realistic level.

Re: after paying buyers changes mind opens dispute

louiekenwhitebundy — Sat, 21 Jun 2014 21:10:08 GMT

your on the money here pal stupid buyers are a pain in the hip pocket and need to be made to pay up-there actions cost plenty-you can look at things but if you aint got no dough well just look

Re: after paying buyers changes mind opens dispute

louiekenwhitebundy — Sat, 21 Jun 2014 21:12:29 GMT

agreed and if that replied as soon as invoice arrived you could then possibly sell to another bidder or at least move on and not stay in limbo for 7 days!

Re: after paying buyers changes mind opens dispute

louiekenwhitebundy — Wed, 16 Jul 2014 22:24:55 GMT

I fought and I won no chargeback fees from me -buyer is the one who made the issue get it from them is where I TOLD THEM TO GO!

Re: after paying buyers changes mind opens dispute

i-love-my-sheep — Thu, 17 Jul 2014 00:34:03 GMT

Glad you won the case. Now, I hope you have added them to your blocked buyer list. I also hope that given that buyer only had 2 feedback that you also have buyer requirement blocks in place. If you don't have those blocks and aren't sure how to set them up, sing out and I will send you the message I sent to my friend the other night if you would like, on how to set them up. Having those blocks in place may have prevented this buyer from buying your item in the first place.

Also, in future, don't leave feedback until the buyer has taken the item because now they have that nice green dot to show for their efforts. It's all a learning experience!

Re: after paying buyers changes mind opens dispute

louiekenwhitebundy — Thu, 17 Jul 2014 03:13:50 GMT

thank you that would be good if you could send me that-e-bay told me they were going to block this buyer but I see he is still listed cheers

Re: after paying buyers changes mind opens dispute

i-love-my-sheep — Thu, 17 Jul 2014 04:07:33 GMT

I actually found a link earlier with instructions when I was looking for something else.

http://pages.ebay.com.au/help/sell/buyer-requirements.html

When you get in there:

Set the unpaid strikes to 2 in 12 months

Tick to block buyers from locations you don't post to

Set buyers with policy violations to 4 in 6 months

Don't worry about the negative feedback score because buyers can't be left negative feedback any more.

The next option is your choice whether you want to activate that one or not.

Tick don't allow blocked buyers to contact me (else they contact you asking to lift your blocks!)

Tick apply to current and future listings.

Submit.

These settings will give you the maximum protection (in my opinion).

When you're done, go back to site preferences, click show on postage preferences, then scroll to exclude postage locations, the click edit. It's in there where you can block overseas bidders if you just want to sell to Australian buyers. If you don't want to offer international, tick all the boxes.

If you reopen the buyer requirements section, you should see a link saying Buyer Requirements Activity Log. Clicking on that will show how many people have tried to buy your items AFTER you put the blocks in place. When you see them stack up, a huge sigh of relief is in order!!

Good luck!

Re: after paying buyers changes mind opens dispute

louiekenwhitebundy — Fri, 18 Jul 2014 03:29:01 GMT

thanks for that !cheers