topic Re: buyers going through checkout again in Selling

buyers going through checkout again

dylan11235813 — Wed, 23 Jul 2014 09:39:30 GMT

I have a buyer wanting to go through the checkout for a second time as the first time it apparently didn't work. The checkout icon is showing that checkout is complete and they say they can not go through again. How do I remove this or resend an invoice or reset it? They wish to pay by direct deposit.

Re: buyers going through checkout again

kopenhagen5 — Wed, 23 Jul 2014 10:10:46 GMT

Mark it as unpaid first then the buyer will be able to complete checkout again.

(To the right of item in your sold list)

Providing you have direct deposit as an option.

Re: buyers going through checkout again

dylan11235813 — Wed, 23 Jul 2014 10:18:55 GMT

Do you mean the open unpaid item dispute option?

Re: buyers going through checkout again

thecatspjs — Wed, 23 Jul 2014 10:34:30 GMT

Sending another invoice resets checkout.

Re: buyers going through checkout again

dylan11235813 — Wed, 23 Jul 2014 10:46:47 GMT

I can't seem to be able to send another invoice either

Re: buyers going through checkout again

kopenhagen5 — Wed, 23 Jul 2014 10:57:13 GMT

Do you mean the open unpaid item dispute option?

No, to the right of item in sold list is the small drop down menu with "more options"

Select "Mark as unpaid"

But if PayPal has been completed maybe that option won't appear.

How was the original payment supposed to have been completed? PayPal, DD, posting payment?

Re: buyers going through checkout again

bigbrickshop — Wed, 23 Jul 2014 11:10:05 GMT

Try going in to the Order Details and under the Available Actions drop down you should be able to select Send Invoice.

Re: buyers going through checkout again

dylan11235813 — Wed, 23 Jul 2014 11:15:11 GMT

I'm not entirely sure if I've got the right menu so I added a picture. There is also more menus across the top of the list with one called "other options" but couldn't find anything of use in there either.

The payment was supposed to be a direct deposit

Re: buyers going through checkout again

kopenhagen5 — Wed, 23 Jul 2014 11:21:05 GMT

That's the correct menu but as "send invoice" and 'Unmark as paid" are both not present, ebays system thinks payment was successful.

Could it be the buyer is incorrect and payment worked?

Check the destination of their payment and if payment unsuccessful, you will need to contact ebay so they can reset checkout.

Re: buyers going through checkout again

i-love-my-sheep — Wed, 23 Jul 2014 11:22:12 GMT

You need to go to your selling page in My Ebay. Go to sold items and 'unmark as payment received' will appear in there under more options. If you are using SMP, I think we establised a week or so ago unmark as payment received didn't appear in there (someone else was trying to work out how to do it too, I think to cancel a transaction)

Re: buyers going through checkout again

bigbrickshop — Wed, 23 Jul 2014 11:26:20 GMT

@bigbrickshop wrote:
Try going in to the Order Details and under the Available Actions can you select Send Invoice?

Re: buyers going through checkout again

dylan11235813 — Wed, 23 Jul 2014 11:48:13 GMT

There doesn't appear to be the "available actions" in the sales record

Re: buyers going through checkout again

dylan11235813 — Wed, 23 Jul 2014 11:51:52 GMT

I am using Selling Manager Pro

Re: buyers going through checkout again

bigbrickshop — Wed, 23 Jul 2014 11:54:29 GMT

You should have a drop down menu like this

Re: buyers going through checkout again

thecatspjs — Wed, 23 Jul 2014 12:12:43 GMT

As chooks said - get out of selling manager and into myeBay sales - you will get send revised invoice option and mark as unpaid then

Re: buyers going through checkout again

dylan11235813 — Wed, 23 Jul 2014 12:41:56 GMT

Thanks chooks and cats.

It was difficult to get to the sold items without the selling manager pro opening. I had the custom display setting set to load selling manager pro summary by default. I fixed this by setting the custom view to just the sold items.....:) that was the only way I could seem to get to the sold list without selling manager pro.