topic Re: Fussy buyers in Selling

Fussy buyers

daniellebradydesigns — Tue, 05 Aug 2014 04:00:48 GMT

Has anyone else had an influx of whinging buyers lately?

Just generally fussy, and picky about items.

I've had numerous buyers in the last few days, complaining about items they bought. Wanting to return earrings because "they don't feel right"... And then getting snarky because I can't accept returns on worn jewellery.

My favourite was a buyer who messaged asking to return an item, because they didn't feel a connection with the necklace?? Then left glowing feedback about it??

Some seem to be complaining just for sake of it.

I managed to get my first Neg and a Neutral in a matter of days. The neg was relatively justified though, the item was faulty, however the issue was sorted with the buyer 2 months ago, then one day they just felt like leaving a neg. It wasn't rude or unnecessary so I accept their choice in leaving me a red dot.

Maybe it's just me I don't know.

Something in the water maybe. Winter blues??

Re: Fussy buyers

i-love-my-sheep — Tue, 05 Aug 2014 05:11:26 GMT

Didn't feel a connection with the necklace? BAWAHAHAHAHA!!! Sorry, but that is one of the funniest excuses I have heard in a long time.

Re: Fussy buyers

daniellebradydesigns — Tue, 05 Aug 2014 05:19:59 GMT

Don't apologise, I laughed for an hour after I read the message. Some of my products can attract special kinds of people.

Re: Fussy buyers

pink-budgie — Tue, 05 Aug 2014 05:26:01 GMT

i just had a newby get up me and ask if im the Ebay police because i reported the sale as non payed,

i sent them a polite msg explaining about the 2 strike policy (thinking they might not know there are penalties for not paying)

they only have 4 feedbacks so i think they are going to be a real asset to Ebay lol they even had the nerve to say they are a good Ebayer, i wanted to say good Ebayers pay for there items but i thought i had better just take a deep breath instead lol i bet she leaves me a neg and all for a $3.50 sale

Re: Fussy buyers

daniellebradydesigns — Tue, 05 Aug 2014 05:44:43 GMT

I had a couple of non-payers last few weeks who appear to be eBay newbies. They're actually the hardest to get along with since they don't know eBay policies, nor do they care.

I had one who didn't pay, ignored a follow up message, then when I opened a unpaid item case, they decided to respond and proceeded to tell me they would report me. Not sure what for or to who. But it made them feel important.

They got a strike in the end, tried to purchase again, and asked why they were blocked??

Some of them are just hilarious.

Re: Fussy buyers

2011.narelle — Tue, 05 Aug 2014 06:18:30 GMT

Your products attract special kinds of people Someone has to deal with them.

I got one bidding on 2 of my shirts & i see they got quite a habit of whinging about receiving creased clothing.I don't think we are going to get along.I ironed & wrapped the shirts today so will let it roll out of sheer morbid curiosity in the face of a dinging of stars.

Re: Fussy buyers

pink-budgie — Tue, 05 Aug 2014 06:37:36 GMT

how the heck can you wrap and post a shirt without it arriving creased impossible!!

Re: Fussy buyers

daniellebradydesigns — Tue, 05 Aug 2014 06:42:35 GMT

Some of my special customers can fill a dull day with hilarity.

Not sure I would have ironed the shirts though. But I commend the effort.

Re: Fussy buyers

2011.narelle — Tue, 05 Aug 2014 08:01:58 GMT

I know! It's not possible & i giggled nervously 'cos folding isn't my most brilliant skill but i do try.I iron beforehand & hope for the best,knowing that other parcels will be thrown on them with A.P.

I id think about cancelling their bids just because they seem stoopid,will have a look at their ID again soon & hope they get outbid.

Re: Fussy buyers

amber-eyed-girl — Tue, 05 Aug 2014 09:18:57 GMT

@pink-budgie wrote:
how the heck can you wrap and post a shirt without it arriving creased impossible!!

You get the valet to pack it 😛

no connection with the item...hmmmm...surely the pics would have sent the buyer some sort of vibes up front???

too funny 🙂

Re: Fussy buyers

cherry*135 — Tue, 05 Aug 2014 10:36:31 GMT

Fussy buyers should only shop in B&M stores, especially for clothes, shoes & jewellery. Stores that accept returns for change of mind.

Buying a new WOOL coat on eBay from China for $16 isn't going to be good quality.

Re: Fussy buyers

extra-keen — Tue, 05 Aug 2014 10:37:38 GMT

I love the requests for half price or less. Do others get this?

I tell them they can purchase half the product if they like. LOL

Re: Fussy buyers

daniellebradydesigns — Tue, 05 Aug 2014 10:43:02 GMT

I get them asking for half price too. One of my faves was when a customer asked me for free shipping because we lived in the same state? Not sure where the logic is sometimes. Thankfully the fussy ones are just a handful out of all the wonderful customers.

Re: Fussy buyers

digital*ghost — Tue, 05 Aug 2014 12:36:28 GMT

Somehow, I don't seem to attract very many buyers with odd-ball requests, I had one tell me it was silly to charge for postage when we're in neighbouring suburbs, but I charge for postage because I post everything (don't do pick-ups, and explained all that in my reply).

I did have one buyer purchase a regular store item, which had a full, thorugh description of all the materials I used to make it, then nearly two weeks later request a custom piece to match it, so used all the same materials, all stated in the description... After some communications a couple of weeks later, when I explained a few things about how to maintain their pieces, they told me they were allergic to alloy and wouldn't have bought them if they knew there were alloy components (well, they would have known if they read the description, either time, not to mention that saying you're allergic to alloy is like saying you're allergic to soup... o_O ).

Re: Fussy buyers

aceantman — Tue, 05 Aug 2014 13:19:52 GMT

Mine today said to post early as they wanted it by friday, so i packed it at 2am and posted at 9.15 am, the problem is it wount leave the PO till 6pm today., I even added express options to some of my listing, did they Take up that options. NO. so hope it arrives by Friday Sydney to Melbourne

Re: Fussy buyers

sueken4812 — Tue, 05 Aug 2014 13:21:29 GMT

And then out of the blue you got a particularly lovely customer.

In my mail today, I received a pair of earring clips .... just the clips. Strange you say!!.

Along with them, was a beautifully hand written note from a customer, (who purchased uch earlier this year mind you).

When they buy earrings from me, they can have either pierced or clip on fittings. If they don't let me know at time of purchase, and don't answer emails, I send the earrings on pierced fittings, and include a set of clips, with instructions on how to change them over.

She explained in her note why she didn't answer the emails, and that she was returning them as she didn't need them. The pierced fittings were fine. What a lovely surprise, to find someone that does care.

Re: Fussy buyers

galactika73 — Wed, 06 Aug 2014 10:37:56 GMT

You can blame the BIG online companies for the return policies and getting buyers into the habit of being fussy. My wife is a bad example, wil buy 10 things and return 9 of them....free postage of course.

I once had a seller tell me something didnt work. I said to return it but he wanted a refund first. I refused, he gave me a negative and I never herad back form him again

Re: Fussy buyers

casbit33 — Wed, 06 Aug 2014 13:09:45 GMT

I often get people asking if i would accept some silly price.

I might sell something in a mixed lot, and of course they only want 1 item and expect me to pull it apart and relist that 1 item just for them. Honestly I think some people just want to make it hard for others. They are usually the ones that will complain about the item once you have bent over backwards for them anyway.

Thank goodness, the vast majority of buyers are good, genuine people that don't expect the item to be brand new when it's listed as "used".

And boy, isn't it annoying when people leave bad feedback because they were too lazy to read the description.

Re: Fussy buyers

pancaket52 — Wed, 06 Aug 2014 22:28:08 GMT

I had a customer who did the right thing and asked (prior to bidding) if she could pickup to save on postage. (She lived about 60kms away). I agreed.

She then suggested we could meet at a shopping centre 40kms away from me on a Saturday morning as her kids played sport there. I said I didn't drive.

She then worked out the bus schedule for me - there and back !!!

So to save her a whopping $7.60 postage she wanted me to spend nearly $15.00 on bus fares and waste half a day travelling.

I thanked her for the Bus Schedule and told her that I was happy for her to pick up at my address if she won.

Thankfully she didn't bid.

Re: Fussy buyers

daniellebradydesigns — Wed, 06 Aug 2014 22:41:14 GMT

I did have someone ask me to personally deliver something before. Luckily they aksed before purchasing. As I kindly declined. It was a $5 item. With shipping included and they lived 150km away.

In regards to rediculous offers. Occasionally I have pricey items available. $350 etc. I get people offering $1. I put them on the block list straight away.

I had one customer whose item didn't show up, so I refunded her. The item arrived 3 weeks later and she repaid. Most customers are lovely. But the strange ones do stand out from the crowd.