topic Re: Repeat negative feedback offender in Selling

Repeat negative feedback offender

firkin-cellars — Fri, 22 Aug 2014 11:34:38 GMT

Hi,

Need some help, i sold an item a few months back and was left neutral feedback for the transaction with the customer stating that his item took to long to get to him which was 3 days and his item was squashed which i offered a replacment which he kindly told me to get **bleeped** and noticed he had a pattern of leaving neatural or negative feedback and rang ebay and they said there is nothing to dispute . Was just looking at my feedback and looked up this buyer just then and low and behold is seems every 2nd item he buys he is leaving this feedback for sellers. Is it worth another phone call to eBay or am i going to be sitting on the end of the phone for an hour again with nothing done once again, any help or advice on this would be great as i want his feedback of my account.

Re: Repeat negative feedback offender

bettyboopsadaisy — Fri, 22 Aug 2014 08:53:49 GMT

From personal experience with ebay phone agents, you could be in for a long and soul-destroying experience.

If you have the backbone and the fortitude for it, you could try to get them to see reason with regard to the buyer in question.

Possibly they will undertake to watch the pattern of feedback he/she is leaving, but that doesn't mean they will do anything about it.

From the 'horse's mouth' (ie an ebay phone agent) I've been told that ebay is primarily focused on retaining their buyers, clearly at the cost of their sellers' online trading experience.

Apparently on ebay buyers are more important than sellers.

Don't know quite how they work that one out ! Where would they be without us sellers !!!!

Its up to you to decide whether its worth the effort !

Re: Repeat negative feedback offender

kopenhagen5 — Fri, 22 Aug 2014 08:56:34 GMT

I wouldn't bother. I don't think it will get you anywhere and doubt it will affect your sales.

Some buyers can't be pleased no matter what.

Definitely put him on your BBL if you haven't already.

Re: Repeat negative feedback offender

honest.johns.phones — Fri, 22 Aug 2014 09:01:59 GMT

I mentioned in a post here recently how on one of my accounts a buyer left me a negative and had a total of 10 feedback for their account. However they had left 11 feedbacks for sellers of which all 11 were negative and I was the 11th victim. I naively complained to eBay as I still hadn't worked out CS then and pointed out how they have only ever left negative feedback and clearly some kind of defamation plot. They agreed it looked suspicious as they always agree to anything I say but said there is nothing they can do but forward my concerns to the Corrupt Trust & Safety Team. Months later with no further correspondence from eBay about this, the buyer was still active, had left further negatives and my feedback from this buyer was still standing.

Sorry for your misfortune, but the best advice is save yourself any further frustration, drink a couple of stiff drinks and never look at it again.

Re: Repeat negative feedback offender

2106greencat — Fri, 22 Aug 2014 23:03:29 GMT

Personally.....I would leave it alone.

Your reply to the neut feedbacks is awesome, not heated or overstated, just very calmly and well put.

As adivsed, block the buyers and carry on with what you deo best, selling your product.

Re: Repeat negative feedback offender

harley_babes_hoard — Fri, 22 Aug 2014 23:10:47 GMT

just a tip, it's no use saying check feedback because unless you type the persons ID in the actual reply we can't see the ID all we see is L***J (56) etc.

Re: Repeat negative feedback offender

2106greencat — Fri, 22 Aug 2014 23:23:44 GMT

Of course you are correct Harley re the buyers feedback, which is precisely why I made no mention of 'checking the buyers feedback' in my post.

Is this the start of a lovely friendship Harley ? or should I start clearing my responses with you before hitting the 'post' button?

Re: Repeat negative feedback offender

cmcoins2000 — Fri, 22 Aug 2014 23:37:45 GMT

@harley_babes_hoard wrote:
just a tip, it's no use saying check feedback because unless you type the persons ID in the actual reply we can't see the ID all we see is L***J (56) etc.

The ID was all but given.

Probably still wearing the 'goggles'.

Re: Repeat negative feedback offender

harley_babes_hoard — Sat, 23 Aug 2014 04:00:25 GMT

what some more new inaccurate advise helen?

Re: Repeat negative feedback offender

cmcoins2000 — Sat, 23 Aug 2014 04:07:30 GMT

Out of bed on the wrong side again harley.

What advice would that be.

Simply read the response (good one) to the neg feedback he was referring to.

Re: Repeat negative feedback offender

i-love-my-sheep — Sat, 23 Aug 2014 04:18:32 GMT

The OP doesn't have any negative feedback.

Re: Repeat negative feedback offender

harley_babes_hoard — Sat, 23 Aug 2014 04:27:00 GMT

Helen please let us know the Id of the person the op is talking about seeing as though you have your genius hat on today. 🐐

Re: Repeat negative feedback offender

cmcoins2000 — Sat, 23 Aug 2014 06:03:30 GMT

Sorry - that would be Neutral.

Re: Repeat negative feedback offender

cmcoins2000 — Sat, 23 Aug 2014 06:15:55 GMT

You should be receiving DSRs for charm.

I was not referring to the actual name & address of the feedbackee - simply the feedback left for the seller & the response to that feedback.

This being the - given - an actual ID not necessary.

You are a tad too picky - a tad too quick to express your genius & a tad too boring.

Don't bother with me if you find criticism your only method of communication.

Is this perspicuous enough for you.

Re: Repeat negative feedback offender

2011.narelle — Sat, 23 Aug 2014 07:51:22 GMT

Hey,how would you like the dude whose bids i just cancelled off three of my items? adem chris from 05 seems to have a problem with his feedback trigger,maybe it got stuck on neg but hey i don't care what the problem is since he never went back & revised 2 pages of those.

Anyone else hanging on to TRS by a thin thread might want to check these things if you get time.So very glad i was bored today.

Re: Repeat negative feedback offender

harley_babes_hoard — Sat, 23 Aug 2014 08:11:38 GMT

speaking of genius, how's the protest going?

Re: Repeat negative feedback offender

i-love-my-sheep — Sat, 23 Aug 2014 09:24:26 GMT

@2011.narelle wrote:
Hey,how would you like the dude whose bids i just cancelled off three of my items? adem chris from 05 seems to have a problem with his feedback trigger,maybe it got stuck on neg but hey i don't care what the problem is since he never went back & revised 2 pages of those.
Anyone else hanging on to TRS by a thin thread might want to check these things if you get time.So very glad i was bored today.

WOW, if I got that right, he seemed to have the same issue with so many different sellers. I suppose at least he left most of them a green dot.

I ALWAYS check feedback left for others when someone bids on my items, unless they bid at the last second. I've had a few doozies. One buyer, I think I was the only seller out of nearly 30 that didn't get a red dot. I was happy to get no feedback at all! That person uses 2 accounts and both accounts are just as feral. They like buying opals and other gemstones, so if anyone on here sells those kinds of things, PM me and I'll let you know who they are.

Re: Repeat negative feedback offender

2011.narelle — Sat, 23 Aug 2014 09:27:06 GMT

OOh nice will swap lists PM style with you later,thanks

Re: Repeat negative feedback offender

phorum_junkie* — Sat, 23 Aug 2014 10:34:12 GMT

WOW, if I got that right, he seemed to have the same issue with so many different sellers. I suppose at least he left most of them a green dot.

Probably demanded a refund or replacement in exchange for revising feedback.

Re: Repeat negative feedback offender

thecatspjs — Sat, 23 Aug 2014 10:56:16 GMT

@2011.narelle wrote:
Hey,how would you like the dude whose bids i just cancelled off three of my items? adem chris from 05 seems to have a problem with his feedback trigger,maybe it got stuck on neg but hey i don't care what the problem is since he never went back & revised 2 pages of those.
Anyone else hanging on to TRS by a thin thread might want to check these things if you get time.So very glad i was bored today.

Just looks like automated comments have been left via mobile device without that ID realising, they would have had to do manual stars though.

Looks like one seller has sent through revision and another had it removed.

Too many shortcuts in careless hands can end up badly.