topic Re: Two different shipping addresses, which one to use? in Selling

Two different shipping addresses, which one to use?

summerrain888 — Wed, 19 Dec 2012 00:13:27 GMT

I have an item ready to ship to the buyer and the ebay shipping address is different from the PayPal one. Contacted the buyer twice to clarify, no response as yet. What to do?

Re: Two different shipping addresses, which one to use?

foxette-in-sox — Wed, 19 Dec 2012 00:17:02 GMT

The Paypal one & presume you're using either registered or click n send which you need to do to have seller protection.

Also really hope you're not posting those glass bottles in a satchel.

Re: Two different shipping addresses, which one to use?

cq_tech — Wed, 19 Dec 2012 00:17:12 GMT

You must send it to the shipping address specified on the Paypal payment advice.

Re: Two different shipping addresses, which one to use?

summerrain888 — Wed, 19 Dec 2012 00:21:41 GMT

thank you 🙂

Re: Two different shipping addresses, which one to use?

cq_tech — Wed, 19 Dec 2012 00:22:48 GMT

You're welcome. 🙂

Re: Two different shipping addresses, which one to use?

thesoulyearns — Wed, 19 Dec 2012 01:26:06 GMT

Make sure to include a return address, incase the PayPal address is invalid.

Re: Two different shipping addresses, which one to use?

lyndal1838 — Wed, 19 Dec 2012 02:18:47 GMT

Why would the paypal address be invalid soul?

The buyer enters the delivery address in paypal as they go through checkout so it is more likely to be accurate than an address in ebay which they may have forgotten to change if they moved.

Re: Two different shipping addresses, which one to use?

thecatspjs — Wed, 19 Dec 2012 02:45:40 GMT

Lol lyndal as if all buyers actually look at the address listed when they go through checkout :^O

Re: Two different shipping addresses, which one to use?

patchoo78 — Wed, 19 Dec 2012 02:48:32 GMT

it is more likely to be accurate than an address in ebay which they may have forgotten to change if they moved.

I've done that before, thought I had changed it but it was showing as my old address (which is only across the road anyway) Forgot to change it at checkout :_|

Re: Two different shipping addresses, which one to use?

phorum_junkie* — Wed, 19 Dec 2012 03:48:43 GMT

The email from ebay after an item is sold has an address, it may be their registered address, it may be their primary delivery address or it may be the last address they used.

That address will disappear if the buyer goes through checkout and changes to a different address, the address that is in checkout is the only address that will be exported to Paypal and is the only address you should post to.

The only time you would send to the pre checkout address is if the buyer pays by bank deposit without completing checkout.

Re: Two different shipping addresses, which one to use?

thesoulyearns — Wed, 19 Dec 2012 05:19:18 GMT

Why would the paypal address be invalid soul?

The buyer enters the delivery address in paypal as they go through checkout so it is more likely to be accurate than an address in ebay which they may have forgotten to change if they moved.

The PP address will be accurate 99% of the time but it doesn't hurt to provide a return address in cases like this (where there is a conflicting address), just on the odd 1% chance that it might be the wrong one. It's especially important because the buyer hasn't replied to confirm which is the right address.

Like thecatspjs said, the buyer may also not stop and look at their shipping address when completing checkout, as it can all be done very quickly in a few clicks without thinking.

Re: Two different shipping addresses, which one to use?

lyndal1838 — Wed, 19 Dec 2012 08:21:27 GMT

It makes no difference what the buyer says about the address. If the seller wants paypal protection they MUST use the address in paypal.

However, I do agree about having a return address on all mail, not just ebay parcels.

Re: Two different shipping addresses, which one to use?

leader-of-the-band — Wed, 19 Dec 2012 10:42:26 GMT

putting a return address on parcels . . . . . a no brainer!

Re: Two different shipping addresses, which one to use?

thecatspjs — Wed, 19 Dec 2012 10:46:38 GMT

putting a return address on parcels . . . . . a no brainer!

never ceases to amaze me how many sellers don't 😐

Re: Two different shipping addresses, which one to use?

lyndal1838 — Wed, 19 Dec 2012 13:14:06 GMT

never ceases to amaze me how many sellers don't 😐

I must agree with that and the worst offenders are Aussies and the Asian sellers.

I don't think I have ever had a problem with mail from the USA, Canada or the UK but well in excess of 50% of my Australian mail has no return address. I can never understand why sellers and buyers want to keep their addresses and phone numbers a secret if they want to sell/buy on line.