topic Re: has anyone been demoted yet in Selling

has anyone been demoted yet

motherearth-7 — Wed, 27 Aug 2014 04:02:05 GMT

Well , thats how I read it any way...and its all due to 1 person ...I think....

FROM EBAY Dear L, Unfortunately, your account no longer meets the eBay Top Rated Seller requirements under the global seller performance standards program. To learn more, go to your Seller Dashboard. Visit your Seller Dashboard and review the Top Rated Seller and PowerSeller requirements and see how your eBay business measures up. Thank you again for selling on eBay. We hope to welcome you back to Top Rated Seller status soon.

Re: has anyone been demoted yet

i-love-my-sheep — Wed, 27 Aug 2014 04:42:17 GMT

Oh bugga! No, I'm still up there. My defect rate has dropped from 0.42% down to 0.36% though.

Sorry you got demoted. I'm sure there will be plenty of others too, thanks to eBay's defective defect system. As a buyer, I never look whether someone is a TRS anyway. If they are, they are, if they're not, I don't care.

Re: has anyone been demoted yet

lyndal1838 — Wed, 27 Aug 2014 04:54:56 GMT

The only buyers who worry about TRS sellers are newbies who believe ebay's blurb about the only way to buy safely is to use paypal and buy from TRSs.

As a buyer with plenty of experience I think I can safely say that I never even look at the seller's status and I have had just as many problems with TRSellers as with sellers who do not have the status. There are plenty of fantastic sellers out there that ebay don't deem to be Top Rated, but I find that they are every bit as good as any TRS.

I have a feeling that the number of TRSellers is going to fall very quickly when the Defect system starts to bite.

Re: has anyone been demoted yet

gratho12 — Wed, 27 Aug 2014 06:12:26 GMT

Unfortunately yes and it wasn't because of an old neutral or negative, both of which I got for standing my ground against one that made a threat and one who tried to blackmail after purchasing one item then threatening to cancel that sale unless I did a deal on a another item. In both cases Ebay was less than useless. No, what caused my mark down was a postage time issue which I wasn't even aware of. I have always made a point of posting within 24 hours of a sale unless the payment fell late on Friday or over a weekend in which case, I post Monday. So I really don't get this.

Re: has anyone been demoted yet

gratho12 — Wed, 27 Aug 2014 06:16:11 GMT

Lol, I wrote the above message on my own site but it has appeared under my husband's site id which is still fine. Just double checked where I was and yes it has crossed over...weird!

Re: has anyone been demoted yet

firkin-cellars — Wed, 27 Aug 2014 06:22:34 GMT

Yep, not this account as this is our business one but my personal which i have not used in over 12 months got the same email today, it has no negative or neutral feedback so what is up with that 😞

Re: has anyone been demoted yet

gratho12 — Wed, 27 Aug 2014 06:35:19 GMT

Ok, this is not the first time eBay has twisted up our sites. I'm not sure how to correct it.

Re: has anyone been demoted yet

bettyboopsadaisy — Wed, 27 Aug 2014 06:43:13 GMT

Yes, 'demoted' to Above Standard which I was expecting, having read the information about the change in the lead-up to it.

And yes a high proportion of the 'defects' that will result in demotion, are undeserved - that's how 'defective' the new defect system is !!!

But judging by a comment made by an ebay phone agent recently (she let it slip out but I'm sure if her superiors knew that she had said it to a seller she would have been reprimanded) the real agenda, is keep the buyers happy AT ANY COST (to sellers obviously, not ebay.)

Her comment was: Our primary focus is retaining our buyers.

This was in response to me asking why they awarded defects for a PayPal case opened for item not received, before a decision on the case had been reached in either the seller's or buyer's favour.

So the clear message I was getting was we demand sometimes impossibly high standards from sellers but we are desparate to hang on to ANY SORT OF RUBBISH BUYER.

So all this hogwash about valuing and caring about the seller and their trading experience is so much 'ebayspeak', as I call it !!

It is the mark of a truly stupid person or in this case organisation to think that we can't see through to the real subtext behind their pretty pretty words to us sellers.

Of course what they are really saying is: We actually don't care about our sellers, because we don't have to.

The day ebay gets some real competition in the marketplace, will be the day they start to treat their sellers with some decency !!!

Re: has anyone been demoted yet

gratho12 — Wed, 27 Aug 2014 07:03:54 GMT

Just for the record my site is "genrel" which might make sense of the above statement. We have always done the right thing even when it has hurt us. I can't do things anyother way and the only reason we opened the second site was because we had to clear my mother-in-laws estate which has been a huge job and we are still going 20 months after her passing.

Re: has anyone been demoted yet

sewells_of_victoria — Wed, 27 Aug 2014 11:13:20 GMT

TRS is a joke IMHO.

I am apparently a TRS (on this account) so far this month I have had 24 sales so my defects is 0. I think it is a case of he who sells nothing does nothing wrong!

Re: has anyone been demoted yet

thecatspjs — Wed, 27 Aug 2014 11:25:25 GMT

@sewells_of_victoria wrote:
TRS is a joke IMHO.

I am apparently a TRS (on this account) so far this month I have had 24 sales so my defects is 0. I think it is a case of he who sells nothing does nothing wrong!

Re: has anyone been demoted yet

motherearth-7 — Wed, 27 Aug 2014 20:46:02 GMT

Yeah, I wouldnt have known if they didnt rub my face in it by sending an email. I made a myself a promise that I wouldnt pith myself off by looking at the dashboard in any of my stores but noooooo they have to freeken get at ya some how...hey?

Re: has anyone been demoted yet

cq_tech — Wed, 27 Aug 2014 20:58:58 GMT

Look at the bright side... no more next day delivery or express postage and that's just for a start. 😉

Re: has anyone been demoted yet

motherearth-7 — Wed, 27 Aug 2014 21:22:46 GMT

Hey...whats the list of standards ?

1/ awesome seller

2/ top rated

3/Above Average

4/Average

5/ Standard

6/ Below Standard

7/Borderline phycotic

8/ RUN!! ?

Re: has anyone been demoted yet

helenm777 — Thu, 28 Aug 2014 09:00:16 GMT

Oh Yep I got that email too. Worried about it a first but now really don;t care.

The requirments are ridiculous..

I received low DSR's on new items which caused my "downfall" that buyers left me positive feedback on. So such is life can't win them all.

Ebay's response to me about making sure my items were listed as described so I could "get Back" my top seller rating I found offensive given my 100% Positive feedback received since i began selling on Ebay.

Low and Behold my new seller rating said I will receive my TOp Seller Rating back for the September.

Do I really care ha ha