topic Re: How do I report a buyer for on line fraud in Selling

How do I claim compensation from paypal?

jimbojones99 — Wed, 27 Aug 2014 13:04:39 GMT

I sold an item and sent it to the address supplied by ebay. (I have a copy of the email) the buyer contacted me to say his item had not arrived and I told him it was posted 10 days prior. He emailed to make sure it was posted to the correct address and when I gave him the address the item was posted to, he said he had not been there for two years. He had feedback for only two items, so my guess is that he had not changed his mailing address. However, paypal have found in the buyers favour and I want to claim for reimbursement of the funds lost. This is either the buyers fault or eBays fault. Does anyone know how I go about claiming?

Re: How do I claim compensation from paypal?

putney32 — Wed, 27 Aug 2014 13:13:06 GMT

if the buyer paid with Paypal you only have Seller Protection if you sent it to the address given by Paypal.

check the paypal email or click .View Order Details. in the drop down menu on your my eBay SOLD page.

that will have the ONLY address you should post to. never just post to the address in the eBay email, always the Paypal addrss, set by the buyer at checkout

Re: How do I claim compensation from paypal?

thecatspjs — Wed, 27 Aug 2014 13:18:36 GMT

Did you respond to the paypal dispute?

Do you have & have you uploaded tracking & proof of address when requested by paypal in the dispute process?

Is the address that appears on the ebay order form the same as paypal notification address?

Re: How do I claim compensation from paypal?

jimbojones99 — Wed, 27 Aug 2014 13:25:08 GMT

Thanks for that. His address in the View order details is now his new one. I have sent paypal a copy of the ebay email on where to send it to and also the tracking number. It was posted on a Sunday in a postbox, but I have logged the tracking number in my diary. It seems like nine of this matters to ebay.

Re: How do I claim compensation from paypal?

thecatspjs — Wed, 27 Aug 2014 13:36:36 GMT

Unfortunately you have done your dosh if you did not send to the address on the ebay form 😞

It is a paypal requirement that you send to address that buyer selects at check out which is then reflected on ebay order form as well as on paypal advice.

Re: How do I claim compensation from paypal?

cq_tech — Wed, 27 Aug 2014 13:46:04 GMT

You still haven't answered the most important question of all yet.

When you sell an item, you receive 2 emails, one from eBay, the other from Paypal.

You are supposed to completely ignore the eBay address and post the item to the Paypal address only.

So did you post the item to the name and address which was provided on the Paypal payment advice, or the eBay "congratulations, your item sold" advice?

If you sent it to the address on the Paypal advice, you are covered for Seller Protection and the buyer should not have won the case.

However, if you sent it to the address on the eBay "congratulations, your item sold" advice, you don't have a leg to stand on and you won't be getting your money or your item returned.

So to which listed address did you actually send it?

It's a simple question, and requires only a simple answer.

Re: How do I claim compensation from paypal?

thecatspjs — Wed, 27 Aug 2014 13:52:00 GMT

The op answered the question.

They sent it to ebay registered address which was not the address selected by the buyer at checkout (as evidenced by NEW address on ebay order form )

Re: How do I claim compensation from paypal?

cq_tech — Wed, 27 Aug 2014 14:08:23 GMT

Thanks cats. So he did send it to the wrong address then. In which case, he's stuffed.

Re: How do I claim compensation from paypal?

phorum_junkie* — Wed, 27 Aug 2014 18:12:48 GMT

To make it very clear.

When an item sells ebay send an email and there is an address given, this will either be thye buyer's premier delivery address or the last one they used, a buyer can have several addresses linked to their ebay account.

That address is not confirmed as the correct delivery address until the buyer goes through checkout, nthey can choose any delivery address at that stage. The address given in checkout will be the one now seen in view order details and in Paypal.

You have to send to that address with a qualifying level of tracking in order to have seller protection.

The buyer has done nothing wrong, you sent to an address that was given pre checkout completion. There is no way you can get your money back from anyone, I hope it wasn't too expensive a lesson. Keep your fingers crossed, if your return address is on the parcel it may get sent back to you.

Re: How do I claim compensation from paypal?

jimbojones99 — Wed, 27 Aug 2014 22:32:52 GMT

Thankyou everyone.
I use an ebay app and it was sent to the address provided by him. Does anyone know how I find out when he changed his address on his account because I think he has changed it after I posted his item? I always post to the address in the "view order details" as I believed that was the correct procedure.

Re: How do I claim compensation from paypal?

drz250k — Thu, 28 Aug 2014 01:53:42 GMT

The buyer has done nothing wrong?? You have got to be kidding yourself!!! So what you are saying is that I can put any address i can think of into my ebay account irregardless of whether I live their or not but a long as my paypal address is correct I am covered ??

And you believe the buyer has done nothing wrong in this instance, what a complete joke. It's any wonder people are deserting this place in droves if this is the way it's being run. So as a buyer I am not responsible for having my account details up to date ?? Going by your interpretation it's the sellers responsibility, sorry but I can't stop laughing.

Re: How do I claim compensation from paypal?

digital*ghost — Thu, 28 Aug 2014 02:03:34 GMT

@jimbojones99 wrote:
I always post to the address in the "view order details" as I believed that was the correct procedure.

That is the correct prcedure, I think there has been some confusion over what you meant when you said you posted to the address provided by eBay (eBay send a "Your item sold" email if the notifications are set up that way, and it will contain the buyers primary registered address, but people will often change it during checkout).

Once a buyer has completed checkout, the eBay order details will update to whatever address was used during checkout, and match the address on the PayPal notification, so if you used the order details after the buyer paid (i.e. the address is exactly the same on the PayPal notification) you did the right thing, and if the buyer realised they provided you with an incorrect address but claimed anyway, they did the wrong thing.

PayPal would have granted the refund to the buyer if you didn't prove postage to the address the buyer provided, but you may be able to appeal the decision on the basis the buyer provided an address where they couldn't receive the item, and if that fails, try making a complaint to the financial ombudsman.

Re: How do I claim compensation from paypal?

kevin_au2014 — Thu, 28 Aug 2014 02:52:53 GMT

I have had a similar thing happen to me where the buyer cliamed he hadn't recived an item (and made a cliam to paypal) even though I tracked it and I know it got to his address. All paypal did (after returning his money to him) was to send him a courtesy email to say please pay the seller. This never happenned and the buyer wont answer emails. So he has the item and I dont have the money for the item. I don't think paypal or Ebay have helped with this at all. So I really do not think seller protection works. There also appears to be no way to name and shame a buyer who is obviously scamming things for free.

Re: How do I claim compensation from paypal?

kevin_au2014 — Thu, 28 Aug 2014 02:55:22 GMT

By the way I did use the correct address in this instance. Its just that the buyer recived the item after the Paypal case closed in his favour.

Re: How do I claim compensation from paypal?

digital*ghost — Thu, 28 Aug 2014 02:59:48 GMT

@kevin_au2014 wrote:
By the way I did use the correct address in this instance. Its just that the buyer recived the item after the Paypal case closed in his favour.

You may be able to file a complaint with the financial ombudsman, PayPal obviously now recognise that the buyer has the item and they refunded him, so they should take responsibility for that decision IMO.

On the other hand, since the buyer has done the wrong thing by not paying, I'd be tempted to go the other route and report them for online fraud.

Re: How do I claim compensation from paypal?

jimbojones99 — Thu, 28 Aug 2014 12:59:46 GMT

Hello, thanks for that. I am quite certain that he has changed his postal address after he realized his purchase was going to his old address. He had only two items with feedback (both from buyers) so I would say he had not thought to change his postage address.
I'm am livid that paypal and ebay just take over and refund the buyer without answering my question about when he changed his details. I have provided tracking details and ebay notification including his address. Anyhow, I am down $43.50 plus fvf and it seems ebay and paypal only considers the buyer,

Re: How do I claim compensation from paypal?

jensmanchester-australia — Thu, 28 Aug 2014 13:29:46 GMT

A buyer CANNOT change their delivery details for an order once they have gone through checkout and made payment.

If their current mailing address is showing on the Paypal payment and the order details on ebay then the buyer must have provided that address when they went through checkout to make payment which would have been before you posted the parcel.

Re: How do I claim compensation from paypal?

phorum_junkie* — Thu, 28 Aug 2014 15:12:01 GMT

No I am not kidding, I have half a dozen addresses, some with different names, stored in ebay and I have no control over which of those ebay decides to put in the item won email. Usually they use either the primary delivery address or the last one selected in checkout.

Once I go through checkout I can either choose the address as shown, I can change it from a drop down list to any of the other registered delivery addresses or I can enter a completely new one.

As soon as I proceed through checkout that is the address that will then show when the view order details are selected and it will be the only address passed on to Paypal.

In other words you should never rely on an address given before the buyer completes checkout if you want Paypal seller protection and don't want an annoyed customer.

Re: How do I claim compensation from paypal?

clarry100 — Thu, 28 Aug 2014 20:01:31 GMT

If a buyer changes their address in PayPal after they have completed checkout then I understood that this will NOT update the address details on the order details view you already have. That will remain as it was at the time they actually completed checkout.
Am I correct in this?

Re: How do I claim compensation from paypal?

clarry100 — Thu, 28 Aug 2014 20:13:04 GMT

We had a buyer about a month ago who sent a message asking why they had not received their item yet.
We sent them back a message with the address we took from the order details and asked them to verify that.
They came back saying that everything was correct except the street name was wrong and that street did not exist in their suburb.
We searched in Google maps and sure enuff it could not find the street either.
So we sent them a screenshot of the order details we had. And after that we never heard any more from them.