topic Negative feedback for buyer in Selling

Negative feedback for buyer

kerri0522 — Mon, 01 Sep 2014 21:35:10 GMT

I had a buyer bid on 15 of my items. The buyer has let me know that she is unable to pay due to her getting an $800.00 fine (not my problem). I have put in a case on all items concerned. I would like to know how do I leave negative feedback, as it seems that only the buyer can do that to a seller. If anyone knows how to do it, please let me know, as I get sick & tired of persons bidding on items, and then they just do not pay for their purchases, and most of the time, they do not even response to correspondence sent to them from me. I am really unhappy about this, as I really needed the money, and the time and effort I put into my listings, just really hurts when this happens.

Re: Negative feedback for buyer

harley_babes_hoard — Mon, 01 Sep 2014 22:04:43 GMT

Hi what a pain. Firstly click on this link and add her ID to your blocked bidders list so she cannot purchase from you again
http://offer.ebay.com.au/ws/eBayISAPI.dll?BidderBlockLogin

Secondly go through and open an unpaid item dispute for each sale. If she does not pay in 4 days time from opening it, go in and close the disputes. She will cop a strike for each one and this will limit her buying if she gets to many. Once closed you will receive all your final valuation fees back.

Re: Negative feedback for buyer

harley_babes_hoard — Mon, 01 Sep 2014 22:08:22 GMT

Oh and I know it's hard but don't be tempted to leave negative feedback with a positive dot as this is against ebay policy and you could get in trouble.

Re: Negative feedback for buyer

horizon1907 — Mon, 01 Sep 2014 22:14:33 GMT

Do as Harley says. Going by what you sell, she played you. She had no intention of paying nor buying.( Not as if she purchased multiples of 1 item. ) I would love to know who they were, so they could go straight into my ( now growing rapidly special list ) 🙂

Re: Negative feedback for buyer

2013tiger1948 — Mon, 01 Sep 2014 22:29:07 GMT

Don't need to know who it is - 14 strikes will block her from most sellers if they have their Blocks in place.

Re: Negative feedback for buyer

foxette-in-sox — Mon, 01 Sep 2014 22:40:26 GMT

@2013tiger1948 wrote:
Don't need to know who it is - 14 strikes will block her from most sellers if they have their Blocks in place.

As far as I'm aware, if all the non payer strikes are issued by ebay as a result of a buyer not paying the one seller in a 7 day ? timeframe, they only count as one strike.

Happy for anyone to correct me.

Re: Negative feedback for buyer

bettyboopsadaisy — Mon, 01 Sep 2014 22:43:56 GMT

Hard knocks that !!!! Sorry to hear it !

What none of the other posters said is that for some years now, it has not been possible to leave Neg or Neutral feedback for buyers. Only seller can receive this style of 'punishment' !!!

As for leaving Postive negatives, its true that ebay says we can't do it, but sellers do it a lot because like you they get furious at bad buyer behaviour. I think to some extent ebay is turning a blind eye to it, because a lot is NOT removed. Its up to you if you choose to take the risk and do it, IMHO.

Hope you have a positive outcome !

Re: Negative feedback for buyer

curraone — Mon, 01 Sep 2014 23:51:06 GMT

betty, it is very irresponsible of you to urge someone to do something which is against ebay policy - you yourself might find yourself at the end of an ebay reprimand.

OP: it is senseless leaving false positives for your buyers if they do not pay

(a) it is against ebay policy - and you could be punished by ebay instead of the buyer

(b) all it achieves is a nice green dot for the buyer

(c) no-one else can see the seller's ID so your comments just look silly - how can they beware the buyer if they don't know who it is?

Just follow the good advice given about opening a dispute, and issuing a strike if buyers do not pay - trust me, it works in the end.

Re: Negative feedback for buyer

bettyboopsadaisy — Tue, 02 Sep 2014 00:05:28 GMT

Yes, of course you are right but I didn't actually 'URGE' anyone to leave false positives. I just called it how it is, ie, it happens quite a lot.

As a matter of interest, here is an instance of how such a practice actually alerted me and many other sellers to a rogue buyer. I had sold an item and received neither payment nor communication from them. When I checked their feedback, I found a HUGE number of false negs for exactly that reason. I communicated with other affected sellers about this buyer and many told me that they had reported or were prepared to report the buyer to ebay. I did the same and that buyer was very soon after de-registered.

Of course, that didn't mean WE personally benefitted, but it certainly meant that this buyer could not do the same thing to future buyers.

Ebay has said quite openly that they do not 'police' buyer (or for that matter) seller behaviour. They depend much of the time on reports from other members before investigating bad trading behaviour.

Nothing was said by ebay about the false Positives. Nor were they removed.

That does not mean that I am advocating the practice. I am not. But putting it out there what can happen when it is used.

Re: Negative feedback for buyer

i-love-my-sheep — Tue, 02 Sep 2014 00:47:06 GMT

And if all those sellers who had left false positives had opened and closed a case and issued a strike and you had blocks in place, they wouldn't have been able to buy from you.

Re: Negative feedback for buyer

bettyboopsadaisy — Tue, 02 Sep 2014 01:19:40 GMT

Many had done just that (including me, after the fact) but clearly others blocking such buyers and opening Unpaid Item cases against them, had not prompted ebay to take decisive action against them.

Re: Negative feedback for buyer

curraone — Tue, 02 Sep 2014 01:37:48 GMT

@bettyboopsadaisy wrote:
Many had done just that (including me, after the fact) but clearly others blocking such buyers and opening Unpaid Item cases against them, had not prompted ebay to take decisive action against them.

Now it's getting a bit exasperating because missing the point - ebay don't have to "take decisive action against them" - it is something the sellers can do - if they have their blocks set at, say, 2 strikes, and all affected sellers had left a strike for non-payment, the buyer just cannot buy.

Something at last the sellers have control over!

Re: Negative feedback for buyer

foxette-in-sox — Tue, 02 Sep 2014 01:45:22 GMT

@bettyboopsadaisy wrote:
Many had done just that (including me, after the fact) but clearly others blocking such buyers and opening Unpaid Item cases against them, had not prompted ebay to take decisive action against them.

Guess that's where the oopsadaisy part of your id comes from lol-no offence meant,just couldn't

resist.

Re: Negative feedback for buyer

digital*ghost — Tue, 02 Sep 2014 01:50:38 GMT

@curraone wrote:

Something at last the sellers have control over!

If only...

If only eBay didn't so easily remove the strikes on request. An experiment was conducted by members of this forum not so long ago and eBay don't even care how lame the reason is that a buyer didn't pay.

If only buyers couldn't circumvent seller blocks by breaching eBay policy (on the advice, and with full support, of eBay).

If only control over settings really did = control over the buyers a seller chooses to deal with.

Re: Negative feedback for buyer

i-love-my-sheep — Tue, 02 Sep 2014 01:54:29 GMT

One of my non payers had her strike removed within 15 minutes of me closing the case. I know that to be fact due to the message under the listing being different to the other messages that appear after a case is closed. EBay confirmed that the message meant that the strike had been removes as a one time gesture of goodwill. I called bull on that because she had feedback from way way back where she had false positives for non payment. No doubt she had those strikes removed too because she was able to buy from me.

Re: Negative feedback for buyer

curraone — Tue, 02 Sep 2014 01:57:00 GMT

but we must persist - it is the only legitimate avenue - not leaving false positives.

Re: Negative feedback for buyer

digital*ghost — Tue, 02 Sep 2014 02:17:49 GMT

@curraone wrote:
but we must persist - it is the only legitimate avenue - not leaving false positives.

I do agree with this, at least in spirit. 😄 I have always been an advocate of the UPI system, if for no reason other than because it's the only system we have, and does have at least some positive effects for all sellers (with blocks in place) when it functions as it should.

At the same time, I'm becoming increasingly frustrated by the failings of the system. The areas where it fails aren't just minor, they are in fact integral to its primary function or purpose, and completely undermine the control sellers are suppose to have. That makes it a token gesture from eBay, in my eyes, not a genuine committment to minimising the effects (anything from cost to inconvenience) of serial pests.

I'm not an advocate for negs for buyers, though, in part because I know from other sites that the vast majority of site members do not make themselves aware of the systems that are in place, and/or take preventative measures by using that system until it's already too late - isolated comments on an individual profile, while I do recognise that there are circumstances in which they have aided a seller and prevented a transaction, can only influence people who have the opportunity to see them, which is not many in the grand scheme of things.

I like the strike system in theory, I just wish it was expanded and implemented properly.

Re: Negative feedback for buyer

phorum_junkie* — Tue, 02 Sep 2014 10:28:23 GMT

It is not removed because the buyer does not bother to report it, if they do the comment is removed, the green dot stays and the seller gets a policy breach recorded against their account.

Unless a seller is prepared to spend their time checking the feedback of every bidder on their auctions a neg, even if it were allowed, would not stop the buyer from placing bids neither could it protect against snipe bids or buyers using BIN.

Re: Negative feedback for buyer

kerri0522 — Wed, 03 Sep 2014 22:00:13 GMT

Thank you for the information in regards to sellers not being allowed by eBay to add negative feedback on a green dot feedback. Normally I will do this before I close a case, and then I block them from buying from me again. Kerri

@harley_babes_hoard wrote:
Oh and I know it's hard but don't be tempted to leave negative feedback with a positive dot as this is against ebay policy and you could get in trouble.

Re: Negative feedback for buyer

kerri0522 — Wed, 03 Sep 2014 22:04:25 GMT

Hi Harley, I have already put in a case in regards to the 15 unpaid items. I have also emailed eBay to let them know about this. They are now aware of this buyer and understood my frustrations in regards to this matter. Thank you for your response. I will definately be blocking this buyer. Kerri

@harley_babes_hoard wrote:
Hi what a pain. Firstly click on this link and add her ID to your blocked bidders list so she cannot purchase from you again
http://offer.ebay.com.au/ws/eBayISAPI.dll?BidderBlockLogin

Secondly go through and open an unpaid item dispute for each sale. If she does not pay in 4 days time from opening it, go in and close the disputes. She will cop a strike for each one and this will limit her buying if she gets to many. Once closed you will receive all your final valuation fees back.