topic Re: Gallery Picture Issue in Selling

Gallery Picture Issue

van_werkhoven — Mon, 01 Sep 2014 01:11:17 GMT

The past couple of days I have been having trouble with listings not showing the gallery picture. The picture is there in the listing, works fine. But when viewed in my store I just get a little camera icon, and when viewed on my active sale page I get an image of two grey photographs.

This is only happening on SOME of my new listings, I uploaded 5 images yesterday, two had pics, three did not.

I had about 10 items 'auto relist' this morning, all had images before being relisted and have images in my unsold folder, but only about 5 of them have images in my active and store views.

Re: Gallery Picture Issue

thecatspjs — Mon, 01 Sep 2014 01:13:50 GMT

This has been happening to quite a few sellers over the past few weeks, including me.

The photos do eventually appear, sometimes takes a couple of hours, other times a few minutes.

Re: Gallery Picture Issue

van_werkhoven — Mon, 01 Sep 2014 01:18:16 GMT

I've had it happen with not appearing for a few hours, but the ones listed yesterday have been almost 24 hours now without pics, seems longer than normal

Re: Gallery Picture Issue

thecatspjs — Mon, 01 Sep 2014 02:57:51 GMT

Yes that does seem longer than usual.

The work-a-round to fix them is to go to change your item's gallery picture on the site map - the option is under selling activites. This allows you to reselect a photo for the gallery - if you have a few to do its quicker if you have two browser windows open so you can cut and paste in relevant items numbers.

Here is the link, http://cgi5.ebay.com.au/ws1/eBayISAPI.dll?DisplayGalleryImagePageV3

Re: Gallery Picture Issue

van_werkhoven — Mon, 01 Sep 2014 05:28:35 GMT

Followed the link and inputted an item number. Recieved a flag in red text saying 'Your image has not yet been added to the Gallery.'. Clicked the source file and the image was there and correct, and the listing is fine. Clicked retry but I just keep getting the same message that it has not yet been added to gallery. That listing was placed up yesterday evening, it should have loaded by now even with the recent glitching and lag.

Re: Gallery Picture Issue

thecatspjs — Mon, 01 Sep 2014 06:30:44 GMT

Mmmm .. You could try via edit listing function swapping gallery pic to another photo if that works, you will need to swap back.

Painful .... But may work

Re: Gallery Picture Issue

dazzledayz — Mon, 01 Sep 2014 09:25:39 GMT

Youre lucky lol ... I've got 41 of the things missing!

That's according to my active list.

Goodness only knows how many aren't showing up in search.

I guess the fees we pay just aren't enough to let eBay employ decent programmers.

Maybe they should introduce a bulk relinking tool

Re: Gallery Picture Issue

van_werkhoven — Mon, 01 Sep 2014 22:17:02 GMT

They finally appeared this morning, so around 36 hours after listing

Come on ebay, I can understand an hour or two, but 36? Don't I get the most search exposure at the very start and end of my listing time? Way to waste the search exposure by not giving me a pic until after the time has passed.

At least they're there now

Re: Gallery Picture Issue

bigbrickshop — Mon, 01 Sep 2014 23:09:46 GMT

36 hours is just ridiculous!

Maybe the pics now have to get approval from the gallery pic checkers prior to appearing in search results?

Re: Gallery Picture Issue

twyngwyn — Tue, 02 Sep 2014 00:01:28 GMT

I 'fixed' 30 odd pictures using ^^^^ that link, yesterday....usually I have to ring Ebay & get 'Tech' to fix the problem, as sometimes that link just 'hangs' or doesn't work at all. Sometimes they fix it, some months I lose gallery pics permanently. I now have a message on my file relating to this, so I don't have to waste half my day on phone help, trying to explain the problem

Re: Gallery Picture Issue

kathrplunk — Fri, 22 Nov 2019 10:31:02 GMT

I am an ebay buyer and I cannot get any images only blank boxes and the description.

Re: Gallery Picture Issue

gumleaf_goodies — Fri, 22 Nov 2019 11:00:38 GMT

Start a new thread, not drag up one that is 5 years old.