topic Re: Is this msg I sent enough or should I have done more in Selling

Is this msg I sent enough or should I have done more

mamacurrieshobby — Fri, 21 Dec 2012 08:15:22 GMT

Buyer paid promptly for an item at night, I sent him a msg thanking him for his prompt payment and advised item would be posted the following day from my location. Feedback was left at the same time. I have tonight received a msg from him wanting to know if item has been posted. Is the first msg enough or should I be confirming the following day item has been posted. I personally just like to recieve a msg saying if or when item will be posted.

Re: Is this msg I sent enough or should I have done more

judyztreasurez — Fri, 21 Dec 2012 08:20:53 GMT

Duplicate thread

Re: Is this msg I sent enough or should I have done more

thesoulyearns — Fri, 21 Dec 2012 08:28:10 GMT

Buyer paid promptly for an item at night, I sent him a msg thanking him for his prompt payment and advised item would be posted the following day from my location. Feedback was left at the same time. I have tonight received a msg from him wanting to know if item has been posted. Is the first msg enough or should I be confirming the following day item has been posted. I personally just like to recieve a msg saying if or when item will be posted.

One message is generally enough but it doesn't hurt to reply to their queries. Just be factual and nice.

Re: Is this msg I sent enough or should I have done more

daylie*performance — Sat, 22 Dec 2012 02:44:38 GMT

go to your selling/sold list, and click on "mark as posted' in the sales record. Your buyerwill get a confirmation email from ebay confirming you have posted.

Don't be afraid to answer multiple messages from your buyers, its reassuring and good customer service.

If you posted it with tracking (recommended) go to your ales records and add the tracking number so the customer can track it themselves.