topic Re: Defects - do you block buyer in Selling

Defects - do you block buyer

dazzlingrosettes — Tue, 09 Sep 2014 10:53:57 GMT

What are you sellers doing with buyers who have given you great feedback, but get a defect for item not subscribed.

Or any other defect. Do I block them or what. I have one.

I am now not worrying about buyers not leaving feedback, as we won't get defects from them.

If defects keep up with buyers, us small sellers may all be history.

Re: Defects - do you block buyer

cmcoins2000 — Tue, 09 Sep 2014 11:34:45 GMT

Yep. Simply block them.

'Defects' seem to be a buyers 'mood' - rather than an honest critique of a sale.

You can do without the 'moody' ones.

Re: Defects - do you block buyer

horizon1907 — Tue, 09 Sep 2014 11:50:27 GMT

Dunno about the Blocking Helen, but agree with "the Mood" part. I wish buyers would communicate & ask questions about the item, rather than expecting what their ideas are. I personally don't think some buyers read properly. I'm always open for questions etc if the buyers have any queries.

Re: Defects - do you block buyer

black*poppy — Tue, 09 Sep 2014 12:01:45 GMT

IMO the way ebay blocks buyers from leaving neg/neutral feedback for 7 days - which was supposed to protect sellers from hasty moody fb somewhat - should also extend to defects. Let the buyer reflect for awhile before doing something nasty, they might not choose to go ahead after all.

Re: Defects - do you block buyer

thecatspjs — Tue, 09 Sep 2014 12:48:33 GMT

I dunno OP

I imagine that most defects that appear now on sellers dashboards are actually 3's left by buyers, that were happy enough with their purchase not to leave a neutral or negative and not to open a not as described case, but just not ecstatic enough with a transaction to give a 4 or a 5. I imagine this is consistent with 99.9% of purchases people make world wide off eBay, some purchases are just satisfactory and don't need to exceed your expections, they are just ... another purchase.

IMO most buyers would still be absolutely clueless that if they leave feedback and mark a DSR as 3 they have caused the seller a defect through their ignorant bliss and eBays DEFECTIVE defect system.

Re: Defects - do you block buyer

lousbloomingarden — Tue, 09 Sep 2014 13:21:59 GMT

Golly, if you start blocking for defects you will have no repeat customers . I dont know about you but I never give a perfect score for anything. I dont believe anyone or any survey attracts the perfect 10 ( so to speak) . If defects are incurred for not saying the seller is PERFECT well thats wrong. Defects should be out of 10....If a score goes 5 or under that should be a defect ( I STILL HATE THAT INAPPROPRIATE WORD) The seller really should be looking at what they are doing wrong then.

If eBay must have a defect system thay should consider human nature as not being so giving with the accolades and make it fairer for the seller.

Re: Defects - do you block buyer

digital*ghost — Tue, 09 Sep 2014 13:40:15 GMT

@lou*sbloomin*garden* wrote:
I dont know about you but I never give a perfect score for anything.

I always leave 5's across the board, on the basis that if I leave less than 5, it means the seller could have done better, but if they decribed the item honestly and accurately and posted withing their stated time frame, how much better can I expect them to do?

To answer the question... It's 50-50 Actually, it's more like 66-33 (give or take) as I've blocked 2 out of 3 buyes who've given a transaction a defect. If a buyer is ignorant of the effect a low DSR has on a seller, it means they have the potential to cause me harm with their ignorance. I like preventative measures above all else, particularly when defects pretty much can't be cured. Since I can't contact buyers about the DSRs they leave, I either have to choose to allow them the potential to do it again, or not.

I had a defect pop up the other day, and after I ran the report and saw the buyer that left it, I checked my BBL and their name was already on there....only I don't remember putting it there, at all. I checked for any messages between us, and whether I ever had to open a UPI against them, but nope. So I either have completely wiped blocking them (and why) from my memory (one and only transaction was in July, so it doesn't seem likely), or they were auto-BBL-ed due to the defect, which also doesn't seem likely, so I dunno what's up with that.

Re: Defects - do you block buyer

justajunk — Tue, 09 Sep 2014 14:39:20 GMT

Yes, I would (and in fact, have) blocked buyers who left low DSR without contacting me first.

Of course, there is a risk that you might have a few less sales in the future, however, if the same eBayer kept buying off you regularly and regularly left low DSR, you'd soon find that you have more than 5% defects, and would probably be thrown off the site.

Looking at it from that point of view, one or two less sales in the future is much better than having your account suspended for the ignorancee of others when rating a transaction.

By the way, on a separate topic, isn't high time that eBay adjusted the pop up of "Why weren't you satisfied with the item description?" so that it comes up when a buyer hits not only 1 or 2, but 3 stars too?

Re: Defects - do you block buyer

lousbloomingarden — Tue, 09 Sep 2014 20:17:32 GMT

So your saying that a 4 can result in a low DSR......?

Re: Defects - do you block buyer

lousbloomingarden — Tue, 09 Sep 2014 20:23:16 GMT

Leaving a 3 then leaving glowing feedback deserves a buyer to be blocked. But how do you know if they left a 3 and not a 4 ...?
Leaving a 4 isn't so bad....surely

Re: Defects - do you block buyer

dazzlingrosettes — Tue, 09 Sep 2014 20:43:20 GMT

Hi, It says in the download report that 1,2 or 3 item not as described , so we really don't know which it is.

Thank you all for your answers, will think about blocking, its a maybe or mabe not?.

cheers

Re: Defects - do you block buyer

van_werkhoven — Tue, 09 Sep 2014 21:07:51 GMT

Leaving a 4 is fine, but leaving a 3 is a defect according to ebay. If you have left a 3 on a sellers DSR, you have given them a defect as far as ebay is concerned. I know what you're saying about nobody being perfect, but as far as ebay is concerned, average is a failure, every single transaction must be considered outstanding.

The difference between three and four is one is a defect, the other is not, so that allows us to tell which is which.

I agree with the person upthread though. I have gotten 3 stars on descriptions because they liked the item enough to keep it but wern't thrilled with it (personal taste) and there are still people like the one above who believe everyone is average unless they do somethinbg outstanding, which is correct, but will rack up defects quickly.

Re: Defects - do you block buyer

*stuff*books* — Tue, 09 Sep 2014 22:23:29 GMT

I bought a golf glove and received a size smaller then I normally take and sent a message to the seller via item not as described,(the

glove fits fine and I have no problems with it).

I just wanted to make them aware that a mistake happened and that I was happy with the glove that I received.

They immediately apoligized and sent the correct size as well.

I left them five stars for all,as I know I'll also get the correct glove

So does this mean that the seller is going to get a defect for doing everything right by fixing the "defect"?

Mistakes can happen and they shouldn't involve a defect if it's fixed.

In the future I'll message any seller instead,(which I should have done in the first place).

Re: Defects - do you block buyer

foxette-in-sox — Tue, 09 Sep 2014 23:26:55 GMT

@cmcoins2000 wrote:
Yep. Simply block them.

'Defects' seem to be a buyers 'mood' - rather than an honest critique of a sale.

You can do without the 'moody' ones.

With all due respect Helen, I beg to differ-well, in my case lol

If I receive an item that was described as fantastic but is average and a bit meh, is packaged halfheartedly, there has been no response from seller in relation to a question or comment, the seller didn't post for say a week after purchase and payment but handing time and distance should have seen receipt of parcel much earlier and I'm not exactly jumping for joy at the overall transaction, then I would give only 3 stars.

EBAY need to recognise 3 stars as AVERAGE and NOT a defect.

And I am not going to give a seller 5 stars for an overall AVERAGE transaction-nothing to do with 'mood'.

Having said all of the above, I rarely give less than 5 stars for everything unless I give a neg, in which case it would be 1 star for everything.

Re: Defects - do you block buyer

black*poppy — Wed, 10 Sep 2014 00:05:35 GMT

That's a point.... can you get a defect

@*stuff*books* wrote:
I bought a golf glove and received a size smaller then I normally take and sent a message to the seller via item not as described.......

for a buyer messaging "Item not as described"?

Re: Defects - do you block buyer

digital*ghost — Wed, 10 Sep 2014 00:33:42 GMT

@lou*sbloomin*garden* wrote:
So your saying that a 4 can result in a low DSR......?

No, I'm saying I personally don't see the point in leaving less than 5 stars if there was nothing wrong with the transaction.

I don't care if "nothing's perfect", how can I demand perfection from sellers, and what do I base that on? My standards? Some unknown factors? What I care about is the seller listing and describing an item accurately, and sending it to me within their stated handling time, and as I said, if they fulfilled all expectations on that front, less than 5 means I thought they could have done better. If I can't think of a way for them to have done better, I find no justification for less than 5, that is all. (And by 'better', I don't mean something like posting the same day when they mentioned clearly and up front in the listing that they had a 5 day handling time - it's not my place to question the seller's handling time, or be disappointed it's not the same as someone else's, just like if I read the condition of the item and it arrives in exactly that condition, I have no basis for marking the description down).

Re: Defects - do you block buyer

cmcoins2000 — Wed, 10 Sep 2014 02:35:10 GMT

@foxette-in-sox wrote:
@cmcoins2000 wrote:
Yep. Simply block them.

'Defects' seem to be a buyers 'mood' - rather than an honest critique of a sale.

You can do without the 'moody' ones.
With all due respect Helen, I beg to differ-well, in my case lol

If I receive an item that was described as fantastic but is average and a bit meh, is packaged halfheartedly, there has been no response from seller in relation to a question or comment, the seller didn't post for say a week after purchase and payment but handing time and distance should have seen receipt of parcel much earlier and I'm not exactly jumping for joy at the overall transaction, then I would give only 3 stars.

EBAY need to recognise 3 stars as AVERAGE and NOT a defect.

And I am not going to give a seller 5 stars for an overall AVERAGE transaction-nothing to do with 'mood'.

Having said all of the above, I rarely give less than 5 stars for everything unless I give a neg, in which case it would be 1 star for everything.

With all due respect you are allowed to.

Not referring to those that use the 'star' system for the benefit of a sale - but those & they are there - that either can't be bothered considering or just willy nilly throw a click.

Given the number of 'positive feedbacks' accompanied by low DSRs there is something going on - have them myself.

Bit like visiting the physio with my OH this morn.

Post total knee reconstruction.

Sweet young thing sits there and asks him 'on a scale of 1 - 5 how would you rate the pain.

Suppose 5 is agony - 1 quite comfortable.

Looking bewlidered I said to him set the scale - when asked again you have something to go on.

Better or worse.

All up if I am happy with a sale positive feedback works for me - why cloud the water - either happy or not - it was my decsiion to purchase.

Re: Defects - do you block buyer

englishrosegardens — Wed, 10 Sep 2014 04:05:02 GMT

@lou*sbloomin*garden* wrote:
So your saying that a 4 can result in a low DSR......?

You are kidding, aren't you?

If all your buyers only gave you a score of 4 for every star, your stars would all show at 4.0, rather than your current 4.9, 5.0, 4.9 & 4.9. 4.0 is NOT a wonderful look, in my opinion!

If you score someone as 4 out of 5, it's the same as giving them 8 out of 10, or only 80 out of 100.

Re: Defects - do you block buyer

go-tazz — Wed, 10 Sep 2014 04:25:14 GMT

Note: As of 20 August 2014, a new measure - the transaction "defect rate" - replaces the four individual detailed seller rating requirements in evaluating seller performance. This new rating may impact your status.

The following transaction-related defects affect your defect rate and seller status:

Detailed seller rating of 1, 2 or 3 for Item as described
Detailed seller rating of 1 for Postage time
Negative or neutral Feedback
A return initiated for a reason that indicates the item was not as described
A PayPal Purchase Protection case opened for an item not received or an item not as described
An eBay Money Back Guarantee (previously known as eBay Buyer Protection) case opened for an item not received or an item not as described (only used for US, UK and German seller standards programs)
Transaction cancellation by the seller when the item was out of stock, or sold to another buyer

http://pages.ebay.com.au/help/policies/defect-removal.html#guidelines