topic Re: Rules regarding pickup only and COD in Selling

Rules regarding pickup only and COD

australian_coins — Sun, 07 Sep 2014 04:13:58 GMT

Not sold on ebay for a long time due to my dislike of paypal but wish to list a few items that would cost too much to post. I take it I can state pick up only and if someone buys and wants it posted I can cancel the sale with no negative feedback?

Also I do not have a paypal account but it seems ebay will not allow me to state COD only? If someone pays via paypal and I have no account then what?

Last thing is considering the items value is it right I ask anyone who pays via paypal to sign a document on pickup that confirms they have picked up the item and have inspected it to cover myself from false paypal claims? Might sound paranoid but it does happen.

Thanks.

Re: Rules regarding pickup only and COD

repentatleisure1952 — Sun, 07 Sep 2014 06:31:55 GMT

@australian_coins wrote:
Not sold on ebay for a long time due to my dislike of paypal but wish to list a few items that would cost too much to post. I take it I can state pick up only and if someone buys and wants it posted I can cancel the sale with no negative feedback?

Also I do not have a paypal account but it seems ebay will not allow me to state COD only? If someone pays via paypal and I have no account then what?

Last thing is considering the items value is it right I ask anyone who pays via paypal to sign a document on pickup that confirms they have picked up the item and have inspected it to cover myself from false paypal claims? Might sound paranoid but it does happen.

Thanks.

You are required to offer a safe payment method (such as PayPal) if you wish to sell onEbay.

Pick up only items are not afforded PaypAL protection so no one can lodge a claim.

BTW , COD stands for Cash on DELIVERY, better to offer Cash On Pickup.

Simply open a PayPal account & list your items as pick up only.

Re: Rules regarding pickup only and COD

curraone — Sun, 07 Sep 2014 06:41:21 GMT

First, yes you do have to have a paypal account (or paymate or merchant card facility) to be allowed to sell.

So open a paypal account - it is free.

For pick up items it is better to have payment on pickup, as paypal does not cover these items. It is really important that you list the item as LOCAL PICKUP ONLY because if you do it wrong it apparently defaults to FREE POSTAGE which causes angst.

I don't do pickup items myself, but I have saved some of the bigger seller's notes on listing as pickup - I hope they are helpful

The "proper" way to list is somewhat hidden, (that is, a seller generally has to see and click a link to open up a window for more options, then add the local pick-up only as an option, then save the option, then select it in the postage section - which removes all other postage options - and submit the listing that way. Only then will search results say "Free; local pick-up only"

digital*ghost 7/7/14: In order to have these listings display in search results correctly, the seller has to click 'add or remove options', select no postage - local pick up only as an added extra, then save so it becomes available to choose in the listing form. As there is already a pick up option that's selectable, many don't even realise that it isn't quite what it's intended for, so wouldn't even consider looking for other options.

Re: Rules regarding pickup only and COD

digital*ghost — Sun, 07 Sep 2014 07:03:20 GMT

Just to add to what everyone else has said, no buyer or seller protection for pick up items means the buyer can't open a not received or not as described case via PayPal, but they could initiate a credit card chargeback if one was used to fund the payment (which is harder to successfully defend) and if the chargeback is successful, you will lose the funds. It's difficult to take measures to elimate that risk, but you may be able to help minimise it (or give yourself an avenue to pursue if something goes wrong), if you're prepared to ask for and take a copy of photo ID from whoever picks it up - I don't know how someone would react to that request, but people tend to use PayPal to minimise risks, and the seller has the right to take their own measures to do the said same.

If you list without a PayPal account but use PayPal as a payment method anyway, and a buyer pays via PayPal, the payment will be pending until you open an account in which to receive the funds (you have to input an email address for the payment when you list, so it is the email address that determines the destination of the payment).

You must offer PayPal, Paymate, or merchant credit card facilities in most categories (motors, real estate and I think businesses are excepted).

You can not refuse a payment via a payment method you offer, or state that an offered method won't actually be accepted, that is reportable, but you can say that cash on pick up is preferred.

Re: Rules regarding pickup only and COD

cmcoins2000 — Sun, 07 Sep 2014 07:18:55 GMT

@repentatleisure1952 wrote:
@australian_coins wrote:
Not sold on ebay for a long time due to my dislike of paypal but wish to list a few items that would cost too much to post. I take it I can state pick up only and if someone buys and wants it posted I can cancel the sale with no negative feedback?

Also I do not have a paypal account but it seems ebay will not allow me to state COD only? If someone pays via paypal and I have no account then what?

Last thing is considering the items value is it right I ask anyone who pays via paypal to sign a document on pickup that confirms they have picked up the item and have inspected it to cover myself from false paypal claims? Might sound paranoid but it does happen.

Thanks.
You are required to offer a safe payment method (such as PayPal) if you wish to sell onEbay.
Pick up only items are not afforded PaypAL protection so no one can lodge a claim.
BTW , COD stands for Cash on DELIVERY, better to offer Cash On Pickup.
Simply open a PayPal account & list your items as pick up only.

Please correct me if I am wrong - but have had it happen.

If an item is paid through 'direct bank deposit' - a claim for item not as described etc can be opened through eBay.

Same as PayPal.

With 'Pick Up' items like all transactions I find a 'receipt' necessary.

Sold a heap of horse riding goodies too heavy to post so were PUO. (Picker Up Only.)

Always printed two 'Bills of Sale' or receipts.

Asked the picker upper to fill and sign - one for them - one for me.

These included - the item was as described in the listing, the amount paid etc.

And signed by the PUO. This can be a tricky one so asked for ID such as Driver's License for the signature.

Never had a problem. (So Far)

Re: Rules regarding pickup only and COD

grumpy*cat*rocks — Sun, 07 Sep 2014 08:02:08 GMT

@cmcoins2000 wrote:

If an item is paid through 'direct bank deposit' - a claim for item not as described etc can be opened through eBay.

Same as PayPal.

From what I understand if you pay for something via Direct Deposit and it's not what it was meant to be you can't open any sort of dispute to get your money back unless you paid with Paypal.

Certainly from all the advice I've seen given on here I am given to understand that Paypal offers you protection on items sent through the post etc which covers Item not as Described.

If you paid via Direct Deposit then it's up to the seller to either refund you or not, and if they refuse then it's your tough luck.

Since when has it changed?

Re: Rules regarding pickup only and COD

i-love-my-sheep — Sun, 07 Sep 2014 08:03:01 GMT

I had a case opened against me for not as described, paid via bank deposit, a pick up item (which they inspected and still paid for it and took it away). The correspondence while that was open was all through PayPal. The was nearly 3 years ago though, so it could have changed in that time.

Re: Rules regarding pickup only and COD

cq_electrical — Sun, 07 Sep 2014 09:35:07 GMT

There is no Seller or Buyer Protection on pick-up items, whether paid for via Paypal or not.

Essentially, it is caveat emptor (buyer beware) when purchasing pick-up items.

Re: Rules regarding pickup only and COD

i-love-my-sheep — Sun, 07 Sep 2014 10:08:35 GMT

@cq_electrical wrote:

Essentially, it is caveat emptor (buyer beware) when purchasing pick-up items.

That was one of the things the magistrate said when it went to court (for the last time....there were 4 visits to court). She tried to get me on my ad and the mag said my ad was one of the best and most comprehensive he'd ever seen. Turned out she hadn't read the ad, only looked at the photos. One of the last things he said before ruling was "this comes down to caveat emptor, buyer beware. I'm ruling in favour of the defendant". When she got up and started protesting, he said "sit back down, you lost, go home".

That was in my very early days of selling. I think I'd only sold 3 things prior to that, so wasn't aware that pick up should be cash only.

I was at work when she came to collect it, so she dealt with my husband. He gave her no less than 5 opportunities to back out, but right or wrong, she wasn't leaving without it. Then to open a significantly not as described was a bit much I think.

EBay told me I was obligated to refund her and I basically said get stuffed. The next day, my lovely, shiny red dot appeared. Then a few weeks later, the legal letters started.

Re: Rules regarding pickup only and COD

cherry*135 — Sun, 07 Sep 2014 10:29:16 GMT

That must have been an awful time for you ilovemysheep. Good you won. That would have cost your buyer a lot in court costs.

Australia coins - as mentioned above COD is cash on delivery. It is an Australian Post service where a parcel is posted to a buyer.. The recipient picks up the item from their Post Office, pays the postage costs and a service fee at the PO.

Re: Rules regarding pickup only and COD

thecatspjs — Sun, 07 Sep 2014 10:40:37 GMT

@i-love-my-sheep wrote:
I had a case opened against me for not as described, paid via bank deposit, a pick up item (which they inspected and still paid for it and took it away). The correspondence while that was open was all through PayPal. The was nearly 3 years ago though, so it could have changed in that time.

Your memory must be fading.

The correspondence would have been through eBay - not paypal - as there is no financial transaction to dispute in Paypal.

You can open a dispute in eBay if you have paid by other means than Paypal.

You then deal with eBay in the eBay resolution centre.

Re: Rules regarding pickup only and COD

i-love-my-sheep — Sun, 07 Sep 2014 11:37:12 GMT

The messages I was getting from them came through PayPal after the dispute was open. It confused me given they had paid via bank deposit. I had to login to PayPal to print the messages out for court and I also printed the messages from the eBay messages for the correspondence prior to the dispute. I still have them all, I can scan them in to show you if you like (I'll have to buy a scanner first though).

Re: Rules regarding pickup only and COD

i-love-my-sheep — Sun, 07 Sep 2014 11:40:30 GMT

AM, it cost ME a fortune in legal costs because despite ruling in my favour and them being told they had to pay my costs, there was no way to enforce it without taking them back to court, which would end up costing me even more money because there was still no way of getting the money out of them.

Re: Rules regarding pickup only and COD

thecatspjs — Sun, 07 Sep 2014 11:48:50 GMT

I don't believe you are recalling correctly.

Paypal is a financial institution that has to withstand a high level of scrunity in Oz to be registered in this country, I do not believe they would ever involve themselves in an eBay transaction where they did not receive the payment - for legislative requirements they have no interest in the transaction.

eBay disputes are processed through eBay resolution centre.

Re: Rules regarding pickup only and COD

thecatspjs — Sun, 07 Sep 2014 11:52:03 GMT

@i-love-my-sheep wrote:
AM, it cost ME a fortune in legal costs because despite ruling in my favour and them being told they had to pay my costs, there was no way to enforce it without taking them back to court, which would end up costing me even more money because there was still no way of getting the money out of them.

Why would it cost you a fortune ?

What "court" was this case in ?

Re: Rules regarding pickup only and COD

thecatspjs — Sun, 07 Sep 2014 12:03:45 GMT

@am*3 wrote:
That must have been an awful time for you ilovemysheep. Good you won. That would have cost your buyer a lot in court costs.

Claims in this area are generally dealt with by the civil administrative tribunals in their jurisdictions.

For lower value goods most people represent themselves.

In Vic the cost for applying VCAT to hear a small claim under fair trade or consumer law for goods or services with the value under $500 is around $55. Claims under $10,000 are around $160.

Re: Rules regarding pickup only and COD

cherry*135 — Sun, 07 Sep 2014 12:11:50 GMT

Very stressful (& costly) for you ilovemysheep.

Re: Rules regarding pickup only and COD

i-love-my-sheep — Sun, 07 Sep 2014 12:28:33 GMT

It was dealt with through the local civil court, small claims in NSW. They instigated it, so I had to go with that. It was for $8,000.

The excessive amount I had to pay was for my solicitor. They had one, so there was no way I was going to represent myself. I did the first 2 court visits when I had to go to Sydney and I was way out of my depth. I speak medical, not legal, and as there was a lot of money at stake (by my standards), I wasn't taking the risk of losing when I knew I'd done nothing wrong. When I successfully got it transferred to my local court, I employed a solicitor.

As I said, the PayPal thing confused me too because they hadn't paid that way. I don't know why they would have allowed that, but I just checked my paperwork and it was printed out from PayPal. Has got me beat!

Re: Rules regarding pickup only and COD

thecatspjs — Sun, 07 Sep 2014 12:33:53 GMT

@cmcoins2000 wrote:
@repentatleisure1952 wrote:
@australian_coins wrote:
Not sold on ebay for a long time due to my dislike of paypal but wish to list a few items that would cost too much to post. I take it I can state pick up only and if someone buys and wants it posted I can cancel the sale with no negative feedback?

Also I do not have a paypal account but it seems ebay will not allow me to state COD only? If someone pays via paypal and I have no account then what?

Last thing is considering the items value is it right I ask anyone who pays via paypal to sign a document on pickup that confirms they have picked up the item and have inspected it to cover myself from false paypal claims? Might sound paranoid but it does happen.

Thanks.
You are required to offer a safe payment method (such as PayPal) if you wish to sell onEbay.
Pick up only items are not afforded PaypAL protection so no one can lodge a claim.
BTW , COD stands for Cash on DELIVERY, better to offer Cash On Pickup.
Simply open a PayPal account & list your items as pick up only.
Please correct me if I am wrong - but have had it happen.

If an item is paid through 'direct bank deposit' - a claim for item not as described etc can be opened through eBay.

Same as PayPal.

Yes Helen, that is the case.

The case is handled in the eBay resolution centre, similar to Paypal, but NOT Paypal - as the buyer could not even open a Paypal resolution if there was no linked financial transaction, as you would be aware.

Has been that way for all my trading time on eBay - several years now.

It is always interesting I find that posters who scrunitise others selling and listing practices - inlcuding stawking facebook etc, are not so forthcoming when queried about their own claims ....

Re: Rules regarding pickup only and COD

davewil1964 — Sun, 07 Sep 2014 13:45:43 GMT

@thecatspjs wrote:
@cmcoins2000 wrote:
@repentatleisure1952 wrote:
@australian_coins wrote:
Not sold on ebay for a long time due to my dislike of paypal but wish to list a few items that would cost too much to post. I take it I can state pick up only and if someone buys and wants it posted I can cancel the sale with no negative feedback?

Also I do not have a paypal account but it seems ebay will not allow me to state COD only? If someone pays via paypal and I have no account then what?

Last thing is considering the items value is it right I ask anyone who pays via paypal to sign a document on pickup that confirms they have picked up the item and have inspected it to cover myself from false paypal claims? Might sound paranoid but it does happen.

Thanks.
You are required to offer a safe payment method (such as PayPal) if you wish to sell onEbay.
Pick up only items are not afforded PaypAL protection so no one can lodge a claim.
BTW , COD stands for Cash on DELIVERY, better to offer Cash On Pickup.
Simply open a PayPal account & list your items as pick up only.
Please correct me if I am wrong - but have had it happen.

If an item is paid through 'direct bank deposit' - a claim for item not as described etc can be opened through eBay.

Same as PayPal.

Yes Helen, that is the case.

The case is handled in the eBay resolution centre, similar to Paypal, but NOT Paypal - as the buyer could not even open a Paypal resolution if there was no linked financial transaction, as you would be aware.

Has been that way for all my trading time on eBay - several years now.

It is always interesting I find that posters who scrunitise others selling and listing practices - inlcuding stawking facebook etc, are not so forthcoming when queried about their own claims ....

It is also interesting that those who don't have firsthand knowledge continually try to belittle those who do.

One can always argue as to which party comes off looking like the numpty.

I know where my vote goes.