topic Re: returned item with different condition in Selling

returned item with different condition

dreams1514 — Fri, 12 Sep 2014 11:34:15 GMT

What can i do when the buyer returns an item which condition is not as same as i posted?

And how can i claim the credit back from ebay?

Re: returned item with different condition

*sparklz* — Fri, 12 Sep 2014 11:40:24 GMT

It is not ebay you need to claim from.

If they paid with paypal and they went via the dispute process to get their money back then you need to call paypal and get them to give you your money back if the item was not returned in the condition it was sent.

Re: returned item with different condition

putney32 — Fri, 12 Sep 2014 12:02:23 GMT

@dreams1514 wrote:
What can i do when the buyer returns an item which condition is not as same as i posted?

reply to the Paypal Dispute that the item was not as sent. If necessary phone Paypal

And how can i claim the credit back from ebay?

If you mean your eBay final value fee, then you will need to get the buyer to agree to a mutual cancellation request, which you send from the Resolve a Problem drop down menu, once the transaction is completed ... not before the refund is sorted out.

Re: returned item with different condition

dreams1514 — Fri, 12 Sep 2014 12:55:32 GMT

what do you mean by "not before the refund is sorted out?

Re: returned item with different condition

thecatspjs — Fri, 12 Sep 2014 14:10:20 GMT

Some more details of what exactly has happened would help posters to provide advice.

How did the buyer pay ? By paypal, bank deposit ??

Have they opened a dispute ? Has the dispute been found in the buyers favour?

Or have you just indicated that you would refund on return and now have the goods back in a different condition ?