topic Re: An Effort to Alert Buyers in Selling

An Effort to Alert Buyers

cmcoins2000 — Mon, 15 Sep 2014 23:44:20 GMT

The problem is getting the message across to buyers.

They do not 'attend' these forums.

I am adding a message - with the understanding - most buyers do not read - to each & every one of my listings.

I am lost for another solution..

In each package sent I include a flyer with info on the item etc will be adding this to the flyer.

Just alerting one buyer is an improvement on the current situation.

I am asking all for improvements to my message - any suggestions will be very much appreciated.

IMPORTANT: INFO FOR BUYERS

We as Buyers are having a decimating impact on Australian Sellers

The newly introduced 'defect' system ie: the Detailed Seller Rating Stars are now a great part of the Feedback System.

These ratings if not an honest reflection of a sale will see your favourite Australian Sellers disappear from eBay.

A score of 3 & below become a 'defect' & be aware these ratings are no longer anonymous & could cause a block from the seller.

When purchasing do as you would do if in a store.

Do not just go by the 'pic' read the description - all you need to know is usually there.

This will help you if your item is not as described & save a lot of time & effort in having to return the item usually at your expense.

Ask a question - before buying - communication is not only expected from the seller.

Consider the postage costs & time - if the postage seems too high or the time stated for posting does not suit you - do not buy.

Sellers do not control the postal system anymore than they control the weather.

Consider the Seller's previous Feedback - always a good indication of the experience of others.

Keep in mind purchases from China are cheap but expensive to return with proof of posting for PayPal protection.

Re: An Effort to Alert Buyers

robinsonmarineparts — Mon, 15 Sep 2014 23:50:15 GMT

I'll have to think about that one, i'm not convinced it a good idea to include the flyer.

Re: An Effort to Alert Buyers

lousbloomingarden — Mon, 15 Sep 2014 23:52:28 GMT

Looks good to me..If no one has anything to add I will be ducking down to my local printer...I will get a whole ream printed off ..( If I last that long to get that many out there of course.) I have already had one store downgraded ..

Re: An Effort to Alert Buyers

pennyforum14 — Mon, 15 Sep 2014 23:56:53 GMT

Trying to look at this from the buyer's point of view, I'm nt sure I would not be happy to receive such a long winded spiel. It smacks of lecturing to me and I would be mildly offended. It's one thing to include a thank you note and perhaps even a reminder to leave feedback if they are happy, but this goes too far IMO. I think it might scare buyers off.

Re: An Effort to Alert Buyers

bigbrickshop — Mon, 15 Sep 2014 23:57:33 GMT

I would not add a note like that to buyers.

As a buyer I hate getting the "bad eBay, poor me" notes about feedback and DSRs and I avoid those sellers in the future.

We include a simple Thank You note with Please contact me if you have any questions or concerns, together with personal contact info.

Re: An Effort to Alert Buyers

jensmanchester-australia — Mon, 15 Sep 2014 23:58:52 GMT

If you are going to include a flyer I would suggest making it as short and brief as possible if you want to get your message across.

Buyers don't usually bother to read descriptions so I am not sure they would want to read a long flyer.

Re: An Effort to Alert Buyers

robinsonmarineparts — Mon, 15 Sep 2014 23:59:43 GMT

I can see it as a massive back fire including a flyer like that.

I will keep thinking on it.

Re: An Effort to Alert Buyers

repentatleisure1952 — Tue, 16 Sep 2014 00:05:36 GMT

Hi Helen, I would feel affronted to be be told that "You & I"(which is what your first line says) are killing 1 in 10 Sellers.

Re: An Effort to Alert Buyers

fetzerveeble — Tue, 16 Sep 2014 00:06:52 GMT

Some grammatical bloopers and probably vague to a first time buyer, but otherwise good and worth trying.

Re: An Effort to Alert Buyers

punch*drunk — Tue, 16 Sep 2014 00:13:36 GMT

I send a thank you note with all my business details. The back of the note has some tips for new buyers which includes paying safely, avoiding scams, changing the best match default and the effect of DSR's and feedback for sellers.

I have no idea if anyone has ever read or taken notice of them, but I've never had any complaints. I wouldnt be happy with a long winded spiel like the above, just like I'm not happy when sellers thank you for your business and then insist that you leave them 5 stars.

Re: An Effort to Alert Buyers

robinsonmarineparts — Tue, 16 Sep 2014 00:16:02 GMT

It's reads as a bit condersending for me, and a bit negitive, only my opinion.

Re: An Effort to Alert Buyers

cmcoins2000 — Tue, 16 Sep 2014 00:24:22 GMT

@robinsonmarineparts wrote:
I'll have to think about that one, i'm not convinced it a good idea to include the flyer.

I have always included a 'message' within the package.

Buyers seem to like receiving them not just the item alone.

It includes care of their purchase & a thank you for purchasing.

It could also include information that eventually - I believe - will impact on all of us as buyers .

eBay are allowing the 'big boys' - god knows why - they, as said previously - all have their own 'defective' websites & no need to mention China again.

The convenience of buying online aside - take an electronic gadget - if in a store I can examine it, see if it does indeed work, ask pertinent questions about use etc, choose a colour & best of all not have to post it back but take it back for a refund or a replacement next time I am out & about..

The feedback of all these is shocking to say the least but due to volume does not even make a dint.

I am not asking you to do it - just asking for improvements on mine.

Re: An Effort to Alert Buyers

cmcoins2000 — Tue, 16 Sep 2014 00:27:25 GMT

@fetzerveeble wrote:
Some grammatical bloopers and probably vague to a first time buyer, but otherwise good and worth trying.

OK vague to a first time buyer - needs improvement.

Grammatical bloopers - ?????

Re: An Effort to Alert Buyers

robinsonmarineparts — Tue, 16 Sep 2014 00:28:24 GMT

I'm 100% behind you about the new system, i'm just not sure what is the best way around it.

We need buyers to leave Ebay and buy from us on other sites, that's the answer, but....................................................

Re: An Effort to Alert Buyers

lousbloomingarden — Tue, 16 Sep 2014 00:28:59 GMT

I guess its hard to look at it from solely the buyers side ATM when selling has been with me for so long....But I think something has to make buyers aware as a lot of buyers do usually sell SOMETHING on ebay or consider it at least...

Re: An Effort to Alert Buyers

harley_babes_hoard — Tue, 16 Sep 2014 00:29:27 GMT

I certainly would not add a note like that for my buyers. I hate receiving notes like that when I purchase therefore I would not send one out when I sell.

You are sending it with a purchase? which means they have already bought, so the bit about asking questions, read description etc is useless.

Re: An Effort to Alert Buyers

cmcoins2000 — Tue, 16 Sep 2014 00:29:59 GMT

As mentioned I totally agree.

So asking for short & sweet but inclusive.

Re: An Effort to Alert Buyers

cmcoins2000 — Tue, 16 Sep 2014 00:32:37 GMT

@robinsonmarineparts wrote:
I'm 100% behind you about the new system, i'm just not sure what is the best way around it.

We need buyers to leave Ebay and buy from us on other sites, that's the answer, but....................................................

Thing is some very savvy tech 'invented' eBay.

Where for heavens sake is another more savvy tech.

Re: An Effort to Alert Buyers

lynf3024 — Tue, 16 Sep 2014 00:33:16 GMT

OP I think you would be surprised at the number of buyers who actually do "attend" these forums.

I have been an ebay member for a very long time..despite this ID being relatively new.

I have been both a seller and a buyer and as a buyer I am sorry but I resent your condescending, long winded flyer.

If I received this in a parcel that I had purchased from you it would be my last purchase.

Your flyer is insulting and will certainly do nothing except maybe get you the exact opposite of what you hope to achieve.

A score of 3 & below become a 'defect' & be aware these ratings are no longer anonymous & could cause a block from the seller.

The above line in particular is bordering on a threat...if the buyer leaves less 4 stars you will block them.

Most people don't react well to threats.

Re: An Effort to Alert Buyers

cmcoins2000 — Tue, 16 Sep 2014 00:36:44 GMT

@punch*drunk wrote:
I send a thank you note with all my business details. The back of the note has some tips for new buyers which includes paying safely, avoiding scams, changing the best match default and the effect of DSR's and feedback for sellers.

I have no idea if anyone has ever read or taken notice of them, but I've never had any complaints. I wouldnt be happy with a long winded spiel like the above, just like I'm not happy when sellers thank you for your business and then insist that you leave them 5 stars.

Agree - long winded - need to be concise.

I have reached the stage where I leave feedback only - if happy with a sale I find no reason to disect it.