topic Re: Question about the new defect system in Selling

Question about the new defect system

collectibles_in_canberra — Wed, 17 Sep 2014 00:40:20 GMT

I read these forums & am concerned about the defect system but not sure how it actually works. I have read up on Ebay but would like to know if I am understanding it correctly.

My defect rate went from 1.43% last month to 0.73% this month.

From what I gather it is recalculated every month & the calculations are for the last 3 months. Is this correct?

I have been selling for a long time but never pay too much attention to the changes, usually ignore the Ebay emails, notices & just adapt as needed. But examples of members with much better feedback than myself getting kicked as a seller has got my attention.

Seems to me the lower turnover sellers are the ones struggling as a defect has a greater impact on their overall %.

I have negative feedback & get a few defects but nothing that gets me even near the 5% figure.

Is 5% the figure when you get kicked off as a seller?

Re: Question about the new defect system

curraone — Wed, 17 Sep 2014 01:23:21 GMT

http://sellercentre.ebay.com.au/ebay-for-business/seller-performance-standards

5% as a seller

2% to retain top seller status

From what I gather it is recalculated every month & the calculations are for the last 3 months. Is this correct? Yes, for big sellers. For smaller sellers like me it is calculated on 12 months.

Re: Question about the new defect system

collectibles_in_canberra — Wed, 17 Sep 2014 01:36:59 GMT

Thanks for that.

I can now see the problem for smaller sellers.

Trying to keep under 5% for a 12 month period will be difficult.

Re: Question about the new defect system

lousbloomingarden — Wed, 17 Sep 2014 03:12:54 GMT

I try not to look at mine but is this the line Im supposed to be looking at?...

0.90% of your transactions had defects

Re: Question about the new defect system

curraone — Wed, 17 Sep 2014 03:33:37 GMT

that's right - and then you click on the > arrow next to it, and it will tell you you got xxx low ratings and you say "what the ...."

sometimes I think it's worse to look.

Re: Question about the new defect system

digital*ghost — Wed, 17 Sep 2014 03:51:58 GMT

@curraone wrote:

sometimes I think it's worse to look.

I go through the "I can't look, I won't look, I shouldn't look, I have to look" cycle regularly. >_>

Re: Question about the new defect system

lousbloomingarden — Wed, 17 Sep 2014 04:42:07 GMT

All it takes now to look is when someone says DONT LOOK

Re: Question about the new defect system

davewil1964 — Wed, 17 Sep 2014 11:31:26 GMT

@collectibles_in_canberra wrote:
Thanks for that.

I can now see the problem for smaller sellers.
Trying to keep under 5% for a 12 month period will be difficult.

That presumably depends on what you sell and the quality of your buyers.

I certainly qualify as a smaller seller. My defects on this ID are 0, and on my selling ID are <2%. So still TRS.

I don't understand why you are questioning your defect rating halving, though.