topic Re: Anyone, else? photo upload problem in Selling

Anyone, else? photo upload problem

kg5collector — Thu, 18 Sep 2014 03:25:16 GMT

Is anyone else having problems using the standard photo uploader at present? We either can't upload at all or if we get an image up we can't crop. eBay swears it's not their problem but we have tried 2 different computers, deleted history, cookies, etc, rebooted & have no issues on any other site but eBay. We have a store & not being able to list is costing us money, big time.

Re: Anyone, else? photo upload problem

acenyg — Thu, 18 Sep 2014 03:52:48 GMT

Yes I was having problems with uploading photos over the last freelistings period from thurs to sun - my browser kept crashing and I put it down to the meltdown that occured on Sunday evening - I know there were problems for people all during the weekend as well. I haven't listed any items since as I just haven't had the time but I'm hoping that there won't be anymore problems with uploading of photos. I feel your frustrations as it wastes time, especially when time to use promotional free listings is so limited.

Re: Anyone, else? photo upload problem

cassie135 — Thu, 18 Sep 2014 04:22:46 GMT

Yes and it's peeing me off.

First off I thought it was slow internet connection but it will work fine if I use the Basic Uploader but on Standard it just sits there looking back at me. I don't want basic cause then it changes the whole ad to basic. Grrrr

Re: Anyone, else? photo upload problem

cassie135 — Thu, 18 Sep 2014 04:28:59 GMT

I need to update what I said, it actually doesn't change the whole ad to Basic.

Re: Anyone, else? photo upload problem

001babygirl_123 — Thu, 18 Sep 2014 05:49:17 GMT

yep thought it was just me. Its been doing that on and off for a long time. Ive done all the usual computer related fixes, rang my service provder and all was good with them, tried a different computer and tried my neighbours computer without success and tried a different site uploading without a problem. Rang ebay they said they had no problems - it is you ebay stop wasting my time

Re: Anyone, else? photo upload problem

putney32 — Thu, 18 Sep 2014 06:20:32 GMT

@kg5collector wrote:
Is anyone else having problems using the standard photo uploader at present? We either can't upload at all or if we get an image up we can't crop. eBay swears it's not their problem but we have tried 2 different computers, deleted history, cookies, etc, rebooted & have no issues on any other site but eBay. We have a store & not being able to list is costing us money, big time.

KGV are you sure you have resized your photos to meet eBay's new standards?

there was an announcement abot 12months ago that by this time in 2014 all photos would have to be of a certain size and that sellers should start to upgrade their photos.

well it came into effect this month, and the eBay site just automatically rejects incorrectly sized photos

http://www2.ebay.com/aw/au/201408.shtml#2014-08-04101727

Announcement Here.

Re: Anyone, else? photo upload problem

twyngwyn — Thu, 18 Sep 2014 07:20:57 GMT

standard uploader is & has been 'cactus' for quite a few days now

Re: Anyone, else? photo upload problem

twyngwyn — Thu, 18 Sep 2014 22:58:45 GMT

standard uploader is working when using Explorer 🙂

Re: Anyone, else? photo upload problem

bettyboopsadaisy — Thu, 18 Sep 2014 23:27:16 GMT

Yes, same problem for me ! I have been using the basic uploader for all my listings for the last week or so, and I'm grateful there is at least an alternative, even though it takes a bit longer than the standard uploader.

Haven't even bothered contacting ebay about it because, I suspected I would get the same response - nothing to do with us !!!

I am so sick and tired of 'jumping through hoops' in trying to deal with the dysfunctional ebay customer service, that I couldn't face it !!

I'm taking the approach, ignore it and it will get better. . .hopefully at some point.

Re: Anyone, else? photo upload problem

bettyboopsadaisy — Thu, 18 Sep 2014 23:31:10 GMT

Perhaps in this case ebay is actually correct and it has nothing to do with them.

I haven't been able to get the standard uploader to work on Firefox but just tried Chrome and it appears to be working fine with that browser.

Looks like a Firefox issue.

Re: Anyone, else? photo upload problem

clarry100 — Thu, 18 Sep 2014 23:34:45 GMT

We have been having the same problems in the past week.

We had one listing with 37 colour variations.

Three times we got 90%-ish of the way thru attaching the pics to the colour variations and it crashed. Very annoyed indeed.

So we left it a couple of days and came back to it again and it worked this time.

Re: Anyone, else? photo upload problem

grannytakesatrip17 — Sat, 31 Oct 2015 09:08:32 GMT

I have been away for a couple of months, now I CANNOT upload any photos! It is a farce, you click on "upload photos" and nothing happens. I even went to the trouble of speaking to some "robot" online and they gave me a number to ring, which, surprise, surprise said they were only available in office hours. When did this all change, I am seriously thinking of going over to etsy now.

Re: Anyone, else? photo upload problem

davewil1964 — Sat, 31 Oct 2015 12:06:20 GMT

It's highly unlikely to be the same issue as this thread was given it's due for long service leave.

Try a different browser. IE is definitely not recommended for eBay.

Btw I listed several items this evening through 'sell your item', plus another couple from Turbo Lister and they all worked fine.