topic Re: Powerseller question in Selling

Powerseller question

pennyforum14 — Tue, 30 Sep 2014 22:18:28 GMT

I'm a "shiny new" Powerseller,(obviously not on this ID) and I think I read somewhere that Powersellers get a dedicated Account Manager to help with any issues they have. Any PS out there who can clarify whether this is correct, and also tell me how to contact my AM please?

Re: Powerseller question

harley_babes_hoard — Tue, 30 Sep 2014 22:26:44 GMT

LOL you heard wrong. Perhaps if you are a gold or platnium power seller you may. but not for bronze (you) or silver (me)

Re: Powerseller question

pennyforum14 — Tue, 30 Sep 2014 22:32:19 GMT

Okay thanks, so what is the easiest way to ask for clarification of dashboard figures? Mine don't agree with the defect report.

It really is difficult to work out how to contact someone here isn't it?

Re: Powerseller question

harley_babes_hoard — Tue, 30 Sep 2014 22:37:15 GMT

ok sometimes it takes a week for the report figures to catch up to the dashboard figures.

Yes ebay don't make it a simple process to contact help. The forums here are the easiest place to get answers most times.

Re: Powerseller question

pennyforum14 — Tue, 30 Sep 2014 22:40:44 GMT

Yeah, but my dashboard has been showing 5 defects for two months now, and my defect report only shows 3 and hasn't changed at all since March. Also, one of the three on the defect report is for an INR case from April that was closed the day after it was opened when the item arrived in the post. Shouldn't that have dropped off the defect list once it was resolved?

Re: Powerseller question

harley_babes_hoard — Tue, 30 Sep 2014 23:00:09 GMT

Are you being assessed for 3 month or 12 months. It will tell you on the dashoboard.

I don't think defects just drop off if a case is resolved. You will have to ring customer support for that one.

Re: Powerseller question

pennyforum14 — Tue, 30 Sep 2014 23:36:28 GMT

It's 12 mths, but the report never seems to change to reflect changes to the defect numbers on the dashboard. Thanks for your help, I'll try CS and see if I can get an answer. Just want to be ready for next month.

Re: Powerseller question

sueken4812 — Wed, 01 Oct 2014 00:02:00 GMT

No the defects don't drop off if a case is resolved. They remain there for the duration .... 1 or 12 mths. The only thing that will change is

cases closed without seller resolution.